Georgia Power's main customer service number is 1-888-891-0938

Call this number during business hours — Monday through Friday, 8 a.m. to 5 p.m. Eastern Time — to reach a representative who can help with billing questions, service requests, outages, or account changes. The automated system will route you to the right department based on what you need.

If you call outside business hours, you can still report an outage or emergency using the same number. The system will connect you to the appropriate team, though non-urgent requests will be handled the next business day.

Georgia Power also operates regional offices in different parts of the state, but the main number works from anywhere in their service area, which covers most of Georgia except for a few municipal utilities and cooperatives.

Key Takeaways

  • Georgia Power's customer service number is 1-888-891-0938, available Monday through Friday from 8 a.m. to 5 p.m. Eastern Time.
  • The same number handles outages and emergencies 24 hours a day, even when the main office is closed.
  • Have your account number or the phone number associated with your account ready when you call to speed up the process.
  • For online account management, you can also log into your account at georgiapower.com without calling.

What to have ready before you call

Gather your account number before dialing — it appears on your bill and speeds up the call significantly. If you do not have the bill in front of you, the representative can look up your account using the phone number registered to it.

If you are calling about an outage, have your address ready. If you are calling about a billing dispute or service request, knowing your account number and the dates involved will help the representative find the right information faster.

Reporting an outage

When the power goes out, call 1-888-891-0938 to report it. The system will ask for your address and phone number, then tell you whether the outage is already known and when power is expected to return. If the outage is not yet reported, your call adds your location to their map.

You do not need to wait for a representative — the automated system handles outage reports when ready. If you need to speak to someone, you can stay on the line after reporting, though wait times may be long during widespread outages.

Georgia Power also sends outage updates by text or email if you set up alerts in your online account. This is often faster than calling back to check status.

Billing and account questions

Call the main number to dispute a charge, ask about your bill, set up a payment plan, or request a budget billing option. Representatives can also explain rate changes or answer questions about your usage.

If you need to make a one-time payment, you can do this through the automated system without speaking to anyone, or you can pay online at georgiapower.com. Paying online or through the automated system is usually faster than waiting for a representative.

Service requests and account changes

Call to request a service visit, report a problem with your meter, change your billing address, add an authorized user to your account, or discuss energy-saving options. The representative will schedule the visit or make the change and provide you with a confirmation number.

Some changes, like updating your address or phone number, can also be made online without calling. Check your account page to see which options are available.

Regional offices and in-person service

Georgia Power has customer service offices in several cities where you can walk in to pay a bill, ask questions, or handle account business in person. These offices have different hours than the phone line, and wait times vary by location and time of day.

The phone number will direct you to your nearest office if you ask, or you can search for locations on georgiapower.com. In-person visits are most useful if you need to pay cash or handle a complex account issue that requires documents.

Frequently Asked Questions

What if I call and get a long wait time?

Wait times are longest on Monday mornings and during widespread outages. If your issue is not urgent, calling Tuesday through Thursday in the afternoon usually means shorter waits. For billing questions or payments, the online account portal or automated phone system is often faster than speaking to a representative.

Can I reach Georgia Power on weekends?

The main customer service line is open Monday through Friday only. However, you can report outages and emergencies 24 hours a day using the same number — the system will route you to the emergency team. Online account access is available anytime at georgiapower.com.

What if I need to pay my bill but do not want to call?

You can pay online at georgiapower.com, by mail using the envelope included with your bill, at an in-person office, or through the automated phone system without speaking to anyone. Online and automated payments usually process the same day if made before 5 p.m.

Is there a different number for businesses or large accounts?

The main customer service number handles both residential and small business accounts. If you have a large commercial account, ask the representative to transfer you to the business department, or check your bill for a dedicated business contact number.

What should I do if I cannot reach anyone?

Try calling during mid-week afternoon hours when wait times are shorter. You can also submit a message through your online account or visit a local office in person. For emergencies like downed power lines or gas leaks, call 911 instead of Georgia Power.