The main Florida Power and Light customer service number
Florida Power and Light's main customer service line is 1-800-226-3545. This number works for billing questions, outages, service requests, and account changes. You can call it 24 hours a day, seven days a week. When you call, have your account number ready — it appears on your bill and speeds up the process.
The automated system will ask what you need before connecting you to a representative. If you know your account number, you can often get answers without waiting for someone to pick up. For outages specifically, the system can tell you the expected restoration time and whether your area is affected.
Wait times vary by time of day. Early morning and late evening typically have shorter queues than mid-afternoon on weekdays. If you reach a busy signal, the system will usually offer to call you back instead of making you hold.
Key Takeaways
- Florida Power and Light's main customer service number is 1-800-226-3545, available 24 hours a day.
- Have your account number from your bill ready before calling to speed up the process.
- The automated system can handle outage reports and provide restoration times without a representative.
- Different departments handle billing, outages, and service requests, but the main number routes you to the right one.
- For emergencies like downed power lines or gas smells, call 911 instead of the customer service line.
What to expect when you call
When you dial 1-800-226-3545, an automated voice will greet you and ask the reason for your call. You can say "outage," "billing," "service request," or similar terms, and the system will route you accordingly. If you prefer to speak to someone when ready, you can usually press a number or say "representative."
The wait time to reach a live person ranges from a few minutes to 20 or 30 minutes during peak hours. The system will tell you the estimated wait and offer the callback option. If you choose callback, Florida Power and Light will call your number when a representative is available, so you do not have to hold.
Representatives can discuss your bill, report an outage, schedule a service visit, update your contact information, or discuss payment arrangements. They cannot authorize disconnection or reconnection on the spot — those require a separate process — but they can explain what happens next and when to expect action.
Reporting an outage by phone
If your power is out, call 1-800-226-3545 and tell the automated system "outage" or "power out." The system will ask for your zip code or phone number to locate your account and check whether an outage is already reported in your area. If it is, you will hear the estimated time power will return.
If no outage is reported yet, the system will add your address to the outage map. This alerts Florida Power and Light that the problem extends beyond what they already know. The system will give you a reference number and tell you when to expect power back.
You do not need to speak to a representative to report an outage unless something unusual is happening — like a downed power line, a fire, or a gas smell. In those cases, hang up and call 911 instead. For a straightforward "my power is out," the automated system is faster and just as effective.
Billing and payment questions
Call 1-800-226-3545 and select "billing" or "account" when the system asks. A representative can explain charges on your bill, discuss your balance, set up a payment plan, or change your billing address. They can also tell you about budget billing, which spreads your annual costs evenly across 12 months so your bill does not spike in summer or winter.
If you want to make a one-time payment over the phone, the representative can take your payment information and process it when ready. Payments made before 5 p.m. on a business day usually post the same day. If you call after hours, the payment will post the next business day.
For questions about your usage or why your bill went up, the representative can compare your current month to the same month last year and explain seasonal differences. They can also discuss energy-saving programs that may lower your costs.
Service requests and account changes
Call 1-800-226-3545 to request a new service connection, disconnect service, or schedule a meter reading. The representative will ask for your address and the date you need the work done. Most new connections take three to five business days; disconnections can happen within one to two business days if you request it.
You can also call to update your contact information, add an authorized user to your account, or change how you receive your bill. If you want to switch to paperless billing or set up autopay, the representative can do that during the call. Changes usually take effect within one or two billing cycles.
If you need to dispute a charge or report a billing error, the representative will open a case and assign it a number. You will receive written confirmation in the mail, and Florida Power and Light has 30 days to investigate. The representative will tell you when to expect a response.
When to call versus other options
Calling works best for urgent issues like outages, billing disputes, or when you need to speak to someone when ready. For routine tasks like paying your bill or checking your balance, the Florida Power and Light website or mobile app is often faster — no wait time, and you can do it at any hour.
The website at fpl.com lets you view your bill, make a payment, report an outage, or check outage status without calling. The mobile app offers the same features and sends push notifications when your power goes out or comes back on. Many people use the app to report outages because it is quicker than calling.
If you have a complex issue — like a dispute about a large bill, a request for a special meter reading, or a question about your service agreement — calling is usually better because a representative can dig into your account history and explain the details.
Frequently Asked Questions
What should I do if I am having a power emergency like a downed line?
Call 911 when ready, not Florida Power and Light's customer service line. Downed power lines, fires, or gas smells are emergencies that need police or fire response first. Once emergency services are on scene, they will contact Florida Power and Light if needed.
Can I pay my bill over the phone?
Yes. Call 1-800-226-3545, select billing, and a representative will take your payment information. Payments made before 5 p.m. on a business day post the same day. You can also pay online or through the mobile app without calling.
How long does it take to get through to a representative?
Wait times range from a few minutes to 20 or 30 minutes depending on the time of day and how busy the lines are. You can ask the automated system for a callback instead of holding, and Florida Power and Light will call you when someone is available.
What if I cannot reach anyone and need help?
Try calling early in the morning or late evening when lines are less busy. You can also use the website at fpl.com or the mobile app for many tasks like paying your bill, checking your balance, or reporting an outage without waiting on hold.
Is there a number for disconnection or reconnection?
Call the main number 1-800-226-3545 to request disconnection or discuss reconnection. Representatives cannot process these on the phone, but they will explain the process, timeline, and any fees involved, and tell you what steps come next.