The main Ferrell Gas customer service number is 1-888-FERRELL (1-888-337-7355)
Ferrell Gas operates a centralized customer service line that handles billing questions, service requests, account changes, and emergencies. The number 1-888-337-7355 works from anywhere in the United States. Call this line during business hours — typically Monday through Friday, 8 a.m. to 5 p.m. Central Time — to reach a representative who can access your account.
If you have an after-hours emergency, such as a gas leak or no heat in winter, most Ferrell Gas locations have a separate emergency line. This number is usually printed on your bill or available through the main line's automated menu. Do not wait for business hours if you suspect a gas leak — call when ready and leave your home if you smell gas.
Key Takeaways
- The main Ferrell Gas customer service number is 1-888-337-7355, available Monday through Friday during business hours.
- Your account number, found on your bill, speeds up service when you call.
- After-hours emergencies have a separate line, usually listed on your bill or accessible through the main line's menu.
- You can also manage some account tasks online through the Ferrell Gas website without calling.
- Local Ferrell Gas offices may have direct numbers for your region, sometimes faster than the main line.
What information to have ready before you call
When you call Ferrell Gas, have your account number available — it appears on every bill and speeds up the process significantly. The representative will use it to pull up your service address, billing history, and any notes about your account. If you do not have your bill in front of you, you can usually provide your phone number or service address instead, but this takes longer.
Write down what you need before calling. Are you asking about a charge on your bill? Do you need to schedule a delivery or service visit? Are you reporting a problem with your equipment? Having this clear in your mind prevents you from forgetting details while on hold or talking to the representative.
Finding your local Ferrell Gas office number
Ferrell Gas operates regional offices across multiple states, and your local office may have a direct line that bypasses the main customer service queue. The company's website has a location finder tool where you enter your zip code and see offices near you, along with their phone numbers and hours.
Calling a local office can sometimes be faster than the national line, especially during peak hours. Local staff may also know about service delays, weather-related issues, or regional promotions that affect your area. If you have called the main line and been on hold for a long time, try your local office as an alternative.
Online account management as an alternative to calling
Ferrell Gas offers an online account portal where you can view your bill, make a payment, report a problem, or schedule a service visit without calling. To access it, go to the Ferrell Gas website and look for a "Login" or "My Account" button. You will need to create an account using your service address and account number.
The online portal is available 24/7, so you can handle routine tasks at any time. If your issue is not urgent — for example, you want to update your payment method or ask a billing question — the portal often provides an answer faster than waiting on hold. For complex problems or emergencies, however, calling remains the fastest way to reach someone who can help when ready.
What to do if you cannot reach customer service
If the main line is consistently busy or you cannot reach your local office, try calling during off-peak hours — early morning or late afternoon often have shorter wait times than midday. Alternatively, use the online portal to submit a message or request a callback, and a representative will contact you within one business day.
If you have a billing dispute or complaint that customer service has not resolved, Ferrell Gas has a formal complaint process. Your state's Public Utilities Commission oversees gas companies and can investigate complaints if you believe the company has not treated you fairly. Contact information for your state's commission is available through a web search for "[your state] Public Utilities Commission."
Emergency gas leak reporting
If you smell gas or suspect a leak, do not call the regular customer service line — call 911 or your local emergency number when ready. Leave your home and move to a safe distance before making any calls. Do not use electrical switches, light a match, or start your car, as any spark can ignite leaking gas.
After emergency responders have cleared your home, contact Ferrell Gas to report the incident and schedule a technician to inspect your equipment. The emergency line on your bill or through the main line's automated menu can also dispatch a technician if you reach it before calling 911.
Frequently Asked Questions
What time does Ferrell Gas customer service open and close?
Most Ferrell Gas customer service lines operate Monday through Friday, 8 a.m. to 5 p.m. Central Time. Hours may vary by region or during holidays. Check your bill or the website for your local office hours, which may differ from the main line.
Can I pay my Ferrell Gas bill over the phone?
Yes. When you call customer service, a representative can take a payment by phone using a debit card, credit card, or bank account. You can also pay online through the account portal or by mail using the payment stub on your bill.
How do I report a problem with my gas service or equipment?
Call the main customer service line or use the online portal to report an issue. Describe what you are experiencing — for example, no heat, low pressure, or an unusual smell. A representative will determine whether you need an emergency technician or a scheduled service visit.
Is there a number to call if I smell gas?
Call 911 or your local emergency number first if you smell gas. After leaving your home safely, you can call Ferrell Gas to report the incident. Do not use your phone inside the home if you suspect a leak.
Can I reach Ferrell Gas on weekends or holidays?
The main customer service line is typically closed on weekends and holidays, but an emergency line is available 24/7. Check your bill for the emergency number, or call the main line and listen for the after-hours option in the automated menu.