The main Elizabethtown Gas phone number is 1-800-221-0051

Elizabethtown Gas serves customers in New Jersey and uses a single toll-free line for most account and service questions. When you call 1-800-221-0051, you reach their automated system first, which routes you to the right department based on what you need — billing, a gas leak, a new account, or a payment arrangement.

The line is staffed during business hours, typically Monday through Friday from 8 a.m. to 5 p.m. Eastern time. If you call outside these hours, the automated system can handle some requests, like reporting a gas leak or paying your bill by phone. For emergencies like a suspected gas leak, you can call the same number at any time — the system will connect you to someone when ready.

Keep your account number handy when you call. You can find it on your bill or in your online account. Having it ready speeds up the process because the representative can pull up your account without asking you to spell your name or address.

Key Takeaways

  • The main customer service number for Elizabethtown Gas is 1-800-221-0051, available during business hours and for emergencies at any time.
  • Gas leak emergencies are handled when ready through the same number, so do not wait for business hours if you smell gas.
  • You can pay your bill by phone through the automated system outside of business hours without speaking to a representative.
  • Having your account number ready when you call reduces wait time and helps the representative locate your account faster.
  • Elizabethtown Gas serves customers in New Jersey only, so this number applies only if your service address is in that state.

What to expect when you call

After you dial 1-800-221-0051, an automated voice system asks you to select from a menu of options. You will typically see choices like "Billing and payments," "Report a problem," "Start or stop service," or "Speak to a representative." Press the number that matches what you need, and the system either handles your request directly or transfers you to the right department.

If you need to speak to a person, the wait time varies depending on call volume. During peak hours — usually late morning and early afternoon on weekdays — you may wait 10 to 20 minutes. Early morning or late afternoon calls often have shorter waits. The system will tell you the estimated wait time before you are placed in the queue.

Paying your bill by phone

You can pay your Elizabethtown Gas bill over the phone without speaking to anyone. When you reach the automated system, select the billing or payment option. The system will ask for your account number and the amount you want to pay, then guide you through entering your payment method — usually a bank account or credit card.

Payments made through the automated system are typically processed the same day if you call before 5 p.m. Eastern time on a business day. If you call after hours or on a weekend, the payment is processed the next business day. You will receive a confirmation number at the end of the call — write it down or note it in your records in case you need to reference the transaction later.

Reporting a gas leak or safety concern

If you smell gas or suspect a leak, call 1-800-221-0051 when ready, even if it is the middle of the night or a holiday. The automated system recognizes this as an emergency and connects you to someone right away. Do not ignore the smell or wait until morning — gas leaks can be dangerous.

When you report a leak, stay on the line and follow the representative's instructions. They may ask you to leave your home or building and wait outside. A technician will be dispatched to your location, and Elizabethtown Gas does not charge for emergency leak inspections. The representative will give you an estimated arrival time and a reference number for the service call.

Online and mail alternatives

If you prefer not to call, Elizabethtown Gas offers other ways to manage your account. You can log into your account on their website to view your bill, make a payment, report a problem, or update your contact information. The website is available 24 hours a day, and most transactions process when ready.

You can also pay by mail by sending a check to the address on your bill. Mail payments take longer to process — typically 7 to 10 business days — so use this method only if you do not need the payment applied right away. If you are behind on your bill and facing service disconnection, paying by phone or online is faster and safer.

If you cannot reach customer service

If the phone line is consistently busy or you are having trouble with the automated system, try calling during off-peak hours — early morning before 9 a.m. or late afternoon after 4 p.m. on a weekday. You can also try the website to handle your issue without calling at all.

If you have a complaint about Elizabethtown Gas service or billing that you cannot resolve by phone, you can file a complaint with the New Jersey Board of Public Utilities. That agency oversees utility companies in the state and investigates customer disputes. You can file online through their website or by mail — the address is on their site.

Frequently Asked Questions

Is there a different number for billing versus emergencies?

No. The same number, 1-800-221-0051, handles both. When you call, the automated system asks what you need and routes you accordingly. For emergencies like gas leaks, the system prioritizes your call and connects you to someone when ready, regardless of the time of day.

Can I set up a payment plan if I am behind on my bill?

Yes. When you call, tell the representative you want to discuss a payment arrangement. They can work out a plan based on what you owe and what you can pay. Having this conversation before your service is disconnected gives you more options than waiting until after disconnection.

What if I do not have my account number?

You can still call and speak to a representative. They will ask for your name, address, and phone number to find your account. Having the account number just makes the process faster, but it is not required to reach someone who can help you.

Does Elizabethtown Gas serve areas outside New Jersey?

No. Elizabethtown Gas operates only in New Jersey. If your service address is in another state, you will need to contact your local gas utility instead. Check your bill or search online for your state's utility company.

Can I report a problem online instead of calling?

Yes. You can log into your account on the Elizabethtown Gas website and report issues like low pressure, a suspected leak, or a billing problem. For non-emergency problems, the website is often faster than calling because you do not have to wait in a queue.