El Paso Electric's main customer service number
El Paso Electric's primary phone number for customer service is 1-800-351-1212. This line handles billing questions, service requests, outages, and account changes. The automated system will route you to the right department based on what you need.
Customer service is available Monday through Friday, 7 a.m. to 6 p.m. Mountain Time. On weekends and holidays, the automated system can still process some requests, but live representatives are not available. If you call outside business hours, you can report an outage or pay your bill through the automated menu.
El Paso Electric also operates a separate line for reporting power outages: 1-877-877-3732. This number is staffed 24 hours a day, seven days a week. If you see downed power lines or suspect a safety hazard, use this line rather than the main customer service number.
Key Takeaways
- Call 1-800-351-1212 for billing, account changes, and general customer service Monday through Friday, 7 a.m. to 6 p.m. Mountain Time.
- Use 1-877-877-3732 to report a power outage at any time, day or night.
- The automated system can handle bill payments and outage reports even when live representatives are not available.
- El Paso Electric's website also offers online account management, bill payment, and outage maps as alternatives to calling.
What to have ready before you call
Before calling El Paso Electric, gather your account number and the phone number or address associated with your account. Your account number appears on your bill and speeds up the process significantly. If you are calling about a service request or outage, have your street address ready.
If you are calling about a billing dispute or payment arrangement, have your recent bills available. The representative may ask about your payment history or current balance. For service requests like a meter reading or a reconnection after a disconnection, the address alone is usually sufficient, but having your account number still helps.
Alternatives to calling customer service
El Paso Electric offers several ways to handle common tasks without calling. You can pay your bill, view your account balance, and report outages through their website at epelectric.com. The website also has an outage map showing current power disruptions in your area.
For billing questions and account changes, the online portal often provides faster answers than waiting on hold. You can also set up automatic payments or paperless billing through the website. If you prefer not to use the website, El Paso Electric accepts payments by mail, and the address is printed on your bill.
Reporting an outage
If your power is out, call 1-877-877-3732 to report it. Have your address ready. The automated system will confirm whether an outage is already known in your area and provide an estimated restoration time if one is available.
You can also check the outage map on epelectric.com to see if other customers nearby are affected. If an outage is already reported, you do not need to call again — El Paso Electric already knows about it. If your area is not showing an outage but your power is still out, calling lets the company know about an unreported problem.
Billing and payment questions
Call 1-800-351-1212 during business hours to discuss your bill, set up a payment plan, or ask about budget billing options. El Paso Electric offers several programs for customers who struggle with high bills, particularly during summer months when air conditioning use peaks.
If you cannot pay your full bill, ask about a payment arrangement. El Paso Electric may allow you to split the payment over several weeks. The company also has programs for low-income households and customers facing hardship. A representative can explain what options may be available based on your situation.
Service requests and account changes
To request a meter reading, schedule a service visit, or make changes to your account, call 1-800-351-1212. Common requests include adding or removing a name from the account, changing your billing address, or requesting a final bill if you are moving.
Service requests typically take a few business days to process. If you need something urgently, mention that when you call — the representative can sometimes expedite the request or offer alternatives. For example, if you need a meter reading for a real estate transaction, the company may be able to provide it faster than the standard timeline.
Frequently Asked Questions
What should I do if I am on hold for a long time?
Call times are longest on Monday mornings and during summer months when air conditioning use is high. Try calling mid-morning or mid-afternoon on a Tuesday through Thursday for shorter wait times. The online portal at epelectric.com can handle many requests faster than calling.
Can I report an outage online instead of calling?
Yes. The outage map at epelectric.com allows you to report an outage and check the status of known outages in your area. You can also call 1-877-877-3732 if you prefer to speak with someone or if the website is not working.
What if I have a question about my bill but do not have my account number?
You can still call 1-800-351-1212 and provide your service address instead. The representative will look up your account using the address. Having your account number makes the process faster, but it is not required.
Is there a number for disconnection or reconnection requests?
Use the main customer service line at 1-800-351-1212 for both disconnection and reconnection requests. Disconnections typically take a few business days to process. Reconnections after a disconnection may have a reconnection fee, which the representative can explain when you call.