Dominion Energy's main customer service number is 1-866-DOMINION (1-866-366-4646)

This number works for customers across Dominion Energy's service areas, which span Virginia, North Carolina, South Carolina, Ohio, and other regions. The line is open during business hours, typically Monday through Friday, 8 a.m. to 5 p.m. Eastern time. Wait times vary depending on the time of day and season — winter months tend to be busier because of heating-related calls.

When you call, have your account number ready. You can find it on your bill, in the top right corner or on the first page. If you don't have your bill handy, the automated system can look up your account using your phone number and service address instead.

Key Takeaways

  • Dominion Energy's main number is 1-866-366-4646, and it serves all customer service needs including billing, outages, and account changes.
  • Having your account number or service address ready before calling will speed up the process and reduce hold time.
  • For outages, you can report them by phone or check the outage map on Dominion Energy's website to see if your area is already known to the company.
  • Different regions within Dominion's service territory may have local numbers listed on your bill that route to the same customer service team.
  • Outside business hours, the automated system can handle some requests like reporting outages or checking account balance without speaking to a representative.

What you can do when you call

The customer service line handles most routine requests. You can report a power outage, ask about your bill, set up or change payment arrangements, report a gas leak (which is a safety issue), request a meter reading, or update your contact information. The system will route you to the right department based on what you need.

If you're calling about an outage, the automated system will ask for your service address and can tell you whether the outage is already reported and when power is expected to return. If it's not yet reported, you can report it through the same call. For gas leaks or other safety emergencies, stay on the line — the system will prioritize you.

Regional and local phone numbers

Some Dominion Energy bills list a local or regional phone number in addition to the main 1-866 number. These local numbers are not separate departments — they route to the same customer service center. Using a local number may feel more familiar, but wait times are usually the same. Check your bill to see if a local number is printed there.

If you live in Virginia, you may see a Virginia-specific number. If you're in the Carolinas, Ohio, or other service areas, your bill will show the appropriate regional contact. All of these numbers connect to Dominion Energy's unified customer service system.

Online and automated options

Dominion Energy's website allows you to check your account balance, view your bill, report an outage, and set up automatic payments without calling. The website also has an outage map that updates in real time, showing which areas are currently without power and estimated restoration times. This can be faster than calling if you only need outage information.

The automated phone system (the one that answers when you first call) can handle many of these tasks too — reporting an outage, checking your balance, or scheduling a payment. If you prefer not to wait for a representative, the automated system is available 24/7.

What to expect during peak times

Winter months, especially during cold snaps, see higher call volume because people are using more heating. Summer heat waves also drive up call volume for air conditioning-related issues. If you call during these periods, expect longer wait times — sometimes 30 minutes or more during extreme weather events.

Early morning (before 9 a.m.) and late afternoon (after 4 p.m.) tend to be busier than mid-morning or early afternoon. If your issue is not urgent, calling between 10 a.m. and 3 p.m. on a weekday usually means shorter waits.

If you have a billing dispute or payment issue

When you call about a bill you believe is wrong, have the bill itself in front of you. The representative will ask about the specific charge or amount you're questioning. They can explain how the bill was calculated, show you your usage history, and discuss payment options if you're unable to pay the full amount.

If you're struggling to pay your bill, Dominion Energy offers payment plans and may have information about utility information programs in your area. The representative can explain what's available, though they won't determine your may be able to access — that happens through the program itself.

Safety concerns and gas leaks

If you smell gas or suspect a gas leak, call 1-866-366-4646 when ready and tell the automated system it's a safety issue. Do not use electrical switches, lighters, or anything that could create a spark. Leave the area if the smell is strong. Dominion Energy treats gas leaks as emergencies and will dispatch someone quickly.

For downed power lines or other electrical hazards, call 911 first, then call Dominion Energy to report it. Do not touch or go near a downed line.

Frequently Asked Questions

What's the best time to call Dominion Energy to avoid long waits?

Mid-morning (10 a.m. to noon) and early afternoon (1 p.m. to 3 p.m.) on weekdays usually have shorter wait times than early morning or late afternoon. Avoid calling during winter cold snaps or summer heat waves if your issue is not urgent, as these periods see much higher call volume.

Can I report an outage without calling?

Yes. You can report an outage on Dominion Energy's website using the outage map, or through the automated phone system by calling 1-866-366-4646 and following the prompts. The website also shows real-time outage information and estimated restoration times for your area.

Do I need my account number to call?

Having your account number speeds up the process, but it's not required. The automated system can look up your account using your phone number and service address. Your account number appears on your bill in the top right corner.

What should I do if I smell gas?

Call 1-866-366-4646 when ready and tell the system it's a safety issue. Leave the area, do not use electrical switches or create sparks, and wait outside for the technician. If the smell is very strong, call 911 as well.

Can Dominion Energy help me pay my bill if I'm struggling?

The customer service representative can explain payment plans and information about utility information programs that may be available in your area. They can discuss options with you, but the programs themselves determine what you may be able to access based on your situation.