Where to find your Netflix username if you're already signed in
If you're logged into Netflix right now, your username is visible in the top-right corner of the screen. Click your profile icon — it's a circle with your name or a custom image — and select "Account" from the dropdown menu. On the Account page, look for the section labeled "Membership & Billing" or "Profile & Parental Controls." Your username appears next to your profile name at the top of this section.
On mobile apps (Netflix on iPhone, iPad, or Android), tap the menu icon in the bottom-right corner, then select "Account." Scroll to find your profile information — your username is listed there. This is the fastest way to confirm what you're actually using to sign in, since many people forget whether they registered with an email address or a custom username.
Key Takeaways
- Your Netflix username appears in your Account settings under your profile name, accessible from the top-right menu on web or the bottom menu on mobile.
- Netflix allows you to use either a custom username or your email address to sign in — both work equally well.
- If you've forgotten your password, Netflix sends a reset link to the email address on file, and you can create a new one without contacting support.
- If you don't remember the email address you used to create your account, you'll need to contact Netflix support with proof of identity or payment method.
- Changing your password regularly and using a password manager helps prevent unauthorized access to your account.
How to reset your Netflix password
Go to the Netflix sign-in page at netflix.com and click "Forgot password?" below the password field. Enter the email address associated with your Netflix account. Netflix sends a password reset link to that email — check your inbox and spam folder, as the email sometimes lands there by mistake.
Click the link in the email. Netflix opens a page where you create a new password. Make it at least 8 characters long and avoid using the same password you use for other accounts. Once you save the new password, you can sign back into Netflix when ready using your username (or email) and the new password.
The reset link expires after a few hours, so if you don't see the email right away, request a new one. If you still don't receive it after checking spam, the email address on your account may be incorrect or no longer active — in that case, you'll need to contact Netflix support.
What to do if you don't remember your email address
If you can't recall the email you used to create your Netflix account, you have two options. First, check any email accounts you actively used when you signed up — Netflix sends a welcome email to the address on file, so searching your inbox for "Netflix" might turn it up. Look in older email folders or archived messages if you haven't used that account recently.
If that doesn't work, contact Netflix support through the Help Center at help.netflix.com. You'll need to provide information Netflix can verify: the payment method on file (last four digits of a credit card, for example), the phone number associated with your account, or the names of profiles on your account. Netflix support can then confirm your email address or help you regain access.
The difference between a Netflix username and email address
Netflix lets you sign in using either a custom username (something you create, like "jane_movies_2024") or the email address on your account. Both work at the sign-in screen — you don't have to use one or the other. Many people don't realize this and assume they have to remember a specific username when their email works just as well.
If you want to create a custom username or change the one you have, go to your Account settings, find "Profile & Parental Controls," select your profile, and look for "Username." You can set a new one there. The email address on your account stays the same and continues to work for sign-in regardless of what username you choose.
How to change your Netflix username
On the web, sign into Netflix, click your profile icon in the top-right corner, and select "Account." Under "Profile & Parental Controls," click on the profile you want to change. Look for the "Username" field and click "Edit." Type your new username — it must be between 3 and 30 characters and can include letters, numbers, and underscores. Netflix tells you when ready if the username is already taken.
On mobile, open the Netflix app, tap the menu icon, select "Account," then "Profile & Parental Controls," and choose your profile. Tap "Username" and follow the same steps. The change takes effect right away, and you can use the new username to sign in on any device.
Keeping your Netflix account find
Use a password that's unique to Netflix — don't reuse a password from other websites or apps. If someone gets your password from another service, they can access your Netflix account. A password manager like Bitwarden, 1Password, or KeePass stores complex passwords securely so you don't have to remember them.
Change your Netflix password every few months, especially if you've shared it with family members or used it on a device you no longer own. If you notice unfamiliar profiles on your account or see sign-in activity from places you don't recognize, change your password when ready and review your account settings for unauthorized changes.
Netflix also offers two-factor authentication in some regions. This adds a second verification step when you sign in from a new device — you receive a code via email or text and must enter it before Netflix grants access. Check your Account settings to see if this option is available in your area.
What happens if someone else knows your password
If you think someone has access to your Netflix account without permission, change your password right away using the "Forgot password?" link. This signs out all other devices and sessions, so anyone using your old password will be locked out. After you reset it, review your account settings to check for unauthorized profile changes or payment method updates.
Netflix doesn't charge you for unauthorized viewing — the account holder is responsible for all activity. However, if you see charges you didn't authorize, contact your credit card company or bank to dispute them, and contact Netflix support to report the account compromise. Netflix may ask you to change your password again or verify your identity before restoring full access.
Frequently Asked Questions
Can I sign in with just my username, or do I need my email?
You can sign in with either your custom username or your email address — Netflix accepts both at the sign-in screen. You don't need to remember which one you used originally. If you forget your password, you'll need the email address on file to request a reset link.
What if I created my Netflix account years ago and can't remember anything?
Contact Netflix support through help.netflix.com. Have your payment method (credit card, PayPal, or phone carrier billing) ready, or any phone number associated with the account. Netflix can verify your identity and help you regain access or reset your password.
Is it safe to share my Netflix password with family members?
Netflix's terms of service say accounts are for personal use only, though many households share. If you do share, use a strong, unique password and change it if someone moves out or you stop trusting them. Consider creating separate profiles for each person so they have their own watch history and recommendations.
Can I have two different passwords for two different profiles on the same account?
No. All profiles on a single Netflix account share the same password — the account password, not individual profile passwords. If you want separate passwords, you need separate Netflix accounts. Parental controls let you restrict what certain profiles can watch, but they don't have independent sign-in credentials.
How long does a Netflix password reset link stay valid?
The reset link expires after a few hours. If you don't use it within that window, request a new one. Netflix will send another email with a fresh link. If you're not receiving the emails at all, check your spam folder or contact Netflix support to verify the email address on your account.