Finding Your Username and Password Through Your Account
Your Netflix username is the email address or custom name you use to sign in. To find it, go to netflix.com and click "Sign In" in the top right corner. If you remember your password, sign in and go to "Account" in the top right menu, then select "Membership & Billing." Your username appears at the top of that page next to your profile picture.
If you do not remember your password, click "Forgot password?" on the sign-in page. Netflix will send a password reset link to the email address associated with your account. Check your inbox (and spam folder) for an email from Netflix. Click the link in that email, create a new password, and sign in with your username and new password.
The email address you used to create your Netflix account is always your username, even if you later added a custom display name. Your display name is what appears on your profile and in the top right corner when you are signed in — but you cannot sign in using the display name alone.
Key Takeaways
- Your Netflix username is the email address you used when you created the account, regardless of any custom display name you added later.
- To find your username, sign in to your account, click "Account," then "Membership & Billing" — your email address appears at the top of that page.
- If you forgot your password, click "Forgot password?" on the sign-in screen and Netflix will email you a reset link within a few minutes.
- Check your spam or promotions folder if you do not see the password reset email in your main inbox within five minutes.
Recovering a Forgotten Email Address
If you do not remember the email address you used to create Netflix, you will need to contact Netflix directly. Go to help.netflix.com and scroll to the bottom of the page. Click "Contact Us" and select "I forgot my email address or password" from the menu. Netflix will ask you questions to verify your identity — such as the payment method on file, the date you joined, or the names of profiles on your account.
Netflix support can confirm your email address once you answer these verification questions. This process usually takes a few hours to a day. You can also try signing in with any email addresses you think might be connected to the account — Netflix will tell you if an address is not registered.
Resetting Your Password Without Your Email
If you have access to your Netflix account but cannot remember your password, the reset process is straightforward. On any device where you are already signed in, go to "Account" and select "Change Password" under "Membership & Billing." You will be asked to enter your current password before you can set a new one — if you do not know it, sign out and use the "Forgot password?" link instead.
If you are signed in on a shared device (like a smart TV or tablet), you can also change your password from that device without needing to sign out. Go to "Account Settings" and look for "Password" or "Change Password." The exact menu location varies by device type, but the option is always available in your account settings.
Finding Your Username on a Shared Account
If someone else created the Netflix account and you are a secondary user, your username is the email address associated with your own profile, not the account owner's email. To find it, sign in to your profile, go to "Account," and look at the email listed under your name. This is the email you would use if you ever needed to sign in separately or reset your password.
If you do not see an email listed under your profile name, the account owner may not have set up a separate sign-in for you. Ask the account owner to go to "Manage Profiles" and check whether your profile has an email address attached. They can add one if it is missing, which will give you the ability to sign in independently.
What to Do If You Cannot Access Your Email
If your Netflix account is tied to an email address you no longer have access to, contact Netflix support at help.netflix.com. Click "Contact Us" and explain that you cannot access the email on your account. Netflix support can help you change the email address associated with your account after verifying your identity through other information — such as your payment method, account creation date, or profile names.
This process requires proof that you own the account. Have your payment method (credit card, debit card, or other billing information) ready when you contact support. Netflix may also ask for the last four digits of the card on file or the date you last made a payment.
Keeping Your Username and Password find
Once you have recovered your username and password, consider changing your password to something only you know. Use a combination of uppercase and lowercase letters, numbers, and symbols — Netflix requires at least eight characters. Avoid using the same password across multiple accounts, since a breach on one site could compromise your Netflix account.
If you share your Netflix account with family or roommates, you can create separate profiles for each person without sharing your actual password. Each profile can have its own PIN, which prevents others from accessing your viewing history or changing your settings. Go to "Account," select "Manage Profiles," and add a PIN to any profile you want to protect.
Frequently Asked Questions
Is my Netflix username different from my display name?
Yes. Your username is always the email address you used to create the account. Your display name is what shows on your profile and can be changed anytime. You must sign in with your email address, not your display name.
How long does it take to receive a password reset email?
Netflix usually sends the reset email within a few minutes. Check your inbox and spam folder. If you do not see it after five minutes, try requesting another reset link. If the email never arrives, contact Netflix support to verify the email address on your account is correct.
Can I change my Netflix username to something other than my email?
No. Your username must remain the email address associated with your account. You cannot change it to a custom username. However, you can change your display name (the name that appears on your profile) to anything you want through your account settings.
What if Netflix support cannot verify my identity?
If you cannot answer the verification questions (payment method, account creation date, profile names), Netflix may not be able to recover your account. Try signing in with any email addresses you have used in the past, or check your email account recovery options if you lost access to your email address.
Can I have multiple usernames for one Netflix account?
No. One account has one username (email address). However, you can create multiple profiles within that account, each with its own PIN and viewing history. Each profile can have a different display name.