Finding Your Netflix Username
Your Netflix username is the email address or custom name you use to sign into Netflix. If you are already signed in on any device, the easiest way to see it is to go to your account settings. On a web browser, click your profile icon in the top right corner, select "Account", and look at the email address shown under "Membership & Billing". That email is your username.
If you are not signed in and cannot remember which email you used, check your email inbox for messages from Netflix. Look for any confirmation emails, billing receipts, or password reset messages — these will show the email address associated with your account. Netflix sends statements to the email on file, so checking your email history is often faster than trying to guess.
Key Takeaways
- Your Netflix username is the email address you used when you created the account, visible in your Account settings under "Membership & Billing".
- If you are signed in on any device, you can see your username when ready without needing to reset anything.
- Check your email inbox for Netflix receipts or confirmation messages to find the address associated with your account.
- If you cannot find your password, use Netflix's password reset feature on the sign-in page rather than trying to recover the old one.
- Netflix does not show your password anywhere in your account settings for security reasons — you can only reset it.
Resetting Your Password When You Cannot Remember It
Netflix does not display your password anywhere in your account — for security reasons, the company only stores an encrypted version. If you cannot remember your password, you must reset it. Go to the Netflix sign-in page and click "Forgot password?" below the password field.
Enter the email address associated with your account. Netflix will send a password reset link to that email. Open the email, click the link, and create a new password. The link typically works for a few hours, so check your email soon after requesting it. If you do not see the reset email, check your spam or junk folder — sometimes email filters catch Netflix messages by mistake.
What to Do If You Cannot Access the Email on Your Account
If the email address on your Netflix account no longer works — because you no longer have access to it, it was closed, or it was hacked — you will need to change it before you can reset your password. This requires signing into your account first, which creates a catch-22 if you also forgot your password.
The solution is to use a device where you are already signed in. On that device, go to Account settings, find "Email" under "Membership & Billing", and change it to an email address you can access now. Once you have updated the email, you can use the password reset link on any device. If you do not have access to any signed-in device, contact Netflix support through the website — they can verify your identity and help you regain access.
Finding Your Username on a Shared or Family Account
If you share a Netflix account with family members, each person may have their own profile with a different display name, but there is only one username for the entire account — the email address of whoever created it or currently manages the billing. Your individual profile name is not the same as the account username.
To see the actual account username, ask the person who pays for Netflix to check the Account settings, or sign in on a device where the main account holder is logged in. If you need to reset the password for the whole account, use the email address associated with the billing, not your profile name.
Checking Your Username on Different Devices
The method for viewing your username varies slightly by device. On a phone or tablet, open the Netflix app, tap your profile icon, go to "Account", and look for the email under account information. On a smart TV, navigate to Settings or Account in the app menu — the exact path depends on your TV model, but the email will be listed somewhere in account details.
On a computer, the web browser method is fastest: sign in, click your profile icon, select "Account", and the email appears when ready. If you are signed in on multiple devices, any of them will show you the same username, since it belongs to the entire account, not just one device.
Updating Your Username to a Different Email
If you want to change the email address associated with your account, go to Account settings on the web, find "Email" under "Membership & Billing", and click "Change email". Enter your current password, then type the new email address. Netflix will send a confirmation link to the new email — click it to complete the change.
After you change your email, that new address becomes your username for signing in. Your old email will no longer work. Make sure you have access to the new email address before confirming the change, because Netflix uses it to send billing statements and password reset links.
What Happens If Your Account Was Hacked
If you suspect someone else has access to your Netflix account, change your password when ready using the password reset feature. Go to the sign-in page, click "Forgot password?", and reset it to something only you know. Then sign out of all devices: go to Account settings, scroll to "Sign out of all devices", and click it. This forces anyone else using your account to sign back in with the new password.
If the email on your account was changed by someone else and you no longer have access to it, contact Netflix support. They can verify your identity through billing information or other details and help you regain control. Change your password as soon as you regain access, and consider enabling a PIN code on your profile for extra security.
Frequently Asked Questions
Can I change my Netflix username to something other than an email address?
No. Netflix requires your username to be an email address for account recovery and billing purposes. You cannot use a custom username like you might on other streaming services. You can change which email is on file, but it must be a valid email address.
Is my Netflix password stored anywhere I can see it?
No. Netflix does not show your password in your account settings or send it to you in emails for security reasons. If you need to know your password, you must reset it using the "Forgot password?" link on the sign-in page.
What if I get a password reset email I did not request?
Do not click the link. Someone may have tried to reset your password without permission. Ignore the email and change your password yourself by going to the sign-in page and clicking "Forgot password?" with your own email address. If this happens repeatedly, contact Netflix support.
Can I have two different usernames for one account?
No. One account has one email address, which is the username for the entire account. Multiple people can use the account with different profiles, but they all sign in with the same email and password. Each person can have a different profile name, but that is not the same as the account username.
How do I find my username if I created the account years ago and forgot the email?
Check your old emails for any message from Netflix — receipts, confirmations, or billing statements. Search your email inbox for "netflix.com" or "netflix" to find messages from the company. If you still cannot find it, contact Netflix support with information about your account, such as the payment method used or the names of profiles on the account.