Finding your Netflix username and password
Your Netflix username is the email address or custom username you use to sign in. Your password is what you created when you set up the account — Netflix does not show you your password for security reasons, but you can reset it in seconds if you have forgotten it.
If you are signed into Netflix on any device right now, you already know your username works. If you need to sign in somewhere new and cannot remember either one, the fastest path is to use Netflix's password reset tool on their sign-in page, which sends a reset link to your email.
Key Takeaways
- Your Netflix username is the email address or custom username shown in your account settings under "Profile & Parental Controls."
- Netflix never displays your password for security reasons, but you can reset it by clicking "Forgot password?" on the sign-in page.
- A password reset link arrives in your email within minutes, and you can create a new password without knowing the old one.
- If you cannot access the email linked to your account, you will need to contact Netflix support with proof of account ownership.
How to find your username if you are already signed in
Open Netflix on any device where you are already logged in. Go to your account menu — usually a profile icon or silhouette in the top right corner — and select "Account" or "Settings."
Look for a section called "Profile & Parental Controls" or "Your Account." Your username appears near the top, either as an email address or as a custom name you chose. Write it down or take a screenshot if you need it for another device.
How to reset your password if you have forgotten it
Go to the Netflix sign-in page at netflix.com. Below the username and password fields, click the link that says "Forgot password?" or "Need help signing in?"
Enter the email address associated with your Netflix account. Netflix sends a password reset link to that email within a few minutes. Open the email, click the link, and create a new password. The new password takes effect when ready, and you can sign in with it right away.
Make sure to check your spam or junk folder if the email does not arrive in your inbox within 10 minutes. Some email providers filter Netflix messages by mistake.
What to do if you do not remember your email address
If you set up Netflix years ago and cannot recall which email you used, check any old confirmation emails or credit card statements. Netflix sends a confirmation email when you first create an account, and your billing statement usually shows the email on file.
Look through your email accounts — both personal and work — for messages from Netflix. Search for "Netflix" in your email to find old account confirmations or billing notices. The email address in those messages is your Netflix username.
If you cannot access the email linked to your account
If the email address on your Netflix account no longer works or you no longer have access to it, you will need to contact Netflix support directly. Netflix support can verify your identity using other information — usually your name, billing address, and the last four digits of the payment method on file.
Go to netflix.com/help and select "Contact Us" at the bottom of the page. Choose the option for account access or sign-in problems. Netflix support may ask you to provide details about your account history, recent viewing, or payment information to confirm you own the account before they help you regain access.
Keeping your username and password find
Once you have your username and password working, do not share them with people outside your household. Each person who watches Netflix should have their own profile under the same account rather than sharing a login.
If you think someone else knows your password, reset it when ready using the "Forgot password?" link. Netflix also lets you sign out of all devices at once in your account settings — look for "Sign out of all devices" or "Where you are watching" — which forces anyone else to sign back in with the new password.
Frequently Asked Questions
Can I change my username to something other than my email?
Yes. In your account settings under "Profile & Parental Controls," you can create a custom username separate from your email address. This custom name is what appears on your profile, though you can still sign in using your email if you prefer.
What if I forgot my password and do not have access to my email anymore?
Contact Netflix support through netflix.com/help and explain that you cannot access your email. They will verify your identity using your name, billing address, and payment method, then help you regain access to your account or update the email on file.
Is my password stored somewhere I can see it?
No. Netflix stores passwords in encrypted form and does not display them for security reasons. If you need your password, use the reset tool instead — it is faster and safer than trying to recover an old one.
Can I use the same password for Netflix as my email?
Technically yes, but it is not recommended. If someone gains access to your email, they can reset your Netflix password and lock you out. Use a different password for Netflix than you use for email and other important accounts.