Finding Your Username and Password Through Your Account Settings
Your Netflix username appears on the account settings page, and your password can be reset from the login screen if you've forgotten it. Netflix does not display your actual password anywhere on the site for security reasons — if you cannot remember it, you'll need to reset it rather than retrieve it.
To find your username, sign in to Netflix on any device, go to your account menu (usually in the top right corner), and select "Account" or "Settings". Look for a section labeled "Membership & Billing" or "Profile & Parental Controls". Your username will be listed there, often next to your email address. This is the name you type into the login field when you start Netflix.
If you're already logged in but can't find the account menu, look for a circular icon with your profile picture or initials. Clicking it will open a dropdown menu with account options. On mobile apps, this menu is usually at the bottom of the screen.
Key Takeaways
- Your Netflix username is visible in your account settings under the Membership & Billing or Profile section, and you can view it without resetting anything.
- Netflix never shows your password on the website or app — if you forget it, you must reset it from the login screen using your email address.
- To reset your password, click "Forgot password?" on the Netflix login page, enter your email, and follow the link Netflix sends you.
- Your username and email address are not always the same thing — your username is what you type to log in, while your email is the account recovery method.
Resetting Your Password If You've Forgotten It
Go to the Netflix login page on any web browser or device. Below the password field, click the link that says "Forgot password?" or "Need help signing in?" Netflix will ask you to enter the email address associated with your account.
Check your email inbox (including spam and promotions folders) for a message from Netflix. The email will contain a link to reset your password. Click that link, create a new password, and confirm it. Your new password takes effect when ready, and you can log in right away.
If you don't receive the reset email within a few minutes, check that you entered the correct email address. If the email address you used doesn't match any Netflix account, Netflix will tell you so. In that case, try the email address you think you used when you signed up, or contact Netflix support for help locating your account.
Finding Your Username When You Only Know Your Email
If you know the email address on your Netflix account but can't remember your username, sign in using your email address instead. Netflix allows you to log in with either your username or your email address — both work at the login screen.
Once you're logged in, go to your account settings as described above, and your username will be displayed there. Write it down or save it somewhere you can find it later if you think you'll need it again.
What to Do If You Can't Remember Your Email Address
If you've forgotten both your username and the email address on your account, you'll need to contact Netflix support directly. Go to the Netflix Help Center on the website, scroll to the bottom, and look for "Contact Us" or a chat option. Explain that you cannot remember your login information, and Netflix support can help you recover your account.
Have ready any information that might help verify you own the account: the phone number associated with the account, the payment method (credit card ending in certain digits), or the names of profiles on the account. This helps Netflix confirm your identity before giving you access.
Differences Between Your Username and Email Address
Your Netflix username is the name you created when you signed up — it's what appears on your profile and what you type into the login field. Your email address is the contact information Netflix uses to send you messages and to help you recover your account if you forget your password.
These are two separate pieces of information. You might have a username like "JSmith42" but an email address like "jane.smith@email.com". At the login screen, you can enter either one — Netflix recognizes both. However, only your email address can be used to reset your password, so keeping that information current is important.
Viewing Your Username on Different Devices
Your username is the same across all devices where you use Netflix. Whether you log in on a phone, tablet, computer, or smart TV, the account settings will show the same username. The steps to find it vary slightly depending on the device.
On a web browser, click your profile icon in the top right and select "Account". On the Netflix app for phones and tablets, tap the menu icon (usually three horizontal lines) at the bottom, then look for "Account" or "Settings". On a smart TV, navigate to your profile, then look for an account or settings option in the menu. The username will be listed in the same place on all of them.
Keeping Your Login Information find
Once you've found or reset your username and password, store them somewhere safe. A password manager — a program that stores passwords securely — is the safest option. If you prefer to write them down, keep the paper in a find location like a locked drawer.
Never share your Netflix password with anyone outside your household, and avoid using the same password for Netflix that you use for email or banking. If you think someone else has accessed your account without permission, change your password when ready and review the "Devices & downloads" section in your account settings to see which devices are signed in.
Frequently Asked Questions
Can I change my Netflix username?
Yes. In your account settings, look for a "Profile & Parental Controls" or "Membership & Billing" section. You should see an option to edit your username. Click it, enter your new username, and save the change. The new username takes effect right away.
What if I have multiple profiles on my Netflix account?
Each profile can have its own name, but they all share the same account username and password. The account username is what you use to log into Netflix itself. The profile names are just labels for different viewing histories and recommendations within that account.
Is my Netflix username the same as my email address?
Not necessarily. Your username is the name you chose when you signed up, while your email is your contact information. You can log in with either one, but they are separate. Check your account settings to see which username you created.
Can I reset my password without access to my email?
No. Netflix sends the password reset link to your email address, so you need access to that email to complete the reset. If you cannot access your email account, contact Netflix support and explain the situation. They may be able to help you verify your identity another way.
What should I do if Netflix says my email address doesn't exist?
You may have signed up with a different email address than the one you're trying. Try other email addresses you've used in the past. If none of them work, contact Netflix support with any details you remember about the account — payment method, profile names, or phone number — and they can help locate it.