Your username is usually the email address you registered with, or a custom name you created during setup

MyChart is the patient portal used by most hospital systems and health networks to let you view test results, message your doctor, and manage appointments. Your username is what you type into the login box — it's not your password, and it's not your medical record number.

If you set up your MyChart account yourself, you chose your username at that time. Most people use their email address because it's straightforward to remember. Some health systems let you create a custom username instead — something like "sarah.m.2024" or "jsmith99". If you can't remember which one you used, there are straightforward ways to find out.

Key Takeaways

  • Your MyChart username is most often the email address you used when you registered, but it can also be a custom name you created.
  • The fastest way to recover your username is to click "Forgot username?" on the MyChart login page and enter your email address or date of birth.
  • If you registered through your doctor's office or hospital, staff there can look up your username in their system and tell you what it is.
  • Your health system's patient portal may use a different name than "MyChart" — check your hospital or clinic's website to find the correct login page.
  • Once you find your username, write it down somewhere safe so you don't have to search for it again.

Use the "Forgot username?" link on the login page

Every MyChart login page has a "Forgot username?" or "Need help signing in?" link, usually below the password box. Click it and you'll be asked to enter either your email address or your date of birth. MyChart will then send your username to the email address on file with your account.

This works only if you still have access to the email address you used to register. If you've changed email addresses since you set up MyChart, this method won't work — you'll need to contact your health system directly instead.

Call your doctor's office or hospital patient services

Your health system's staff can look up your username in their system without you having to remember anything. Call the main number for your doctor's office, clinic, or hospital and ask for the patient portal support team or patient services department. Have your date of birth and full name ready.

Wait times vary by health system. Some offices can tell you your username in under a minute. Others may ask you to call back during business hours or may send the information by mail for security reasons. If you're calling a large hospital system, ask which department handles MyChart accounts — it may be separate from the main reception desk.

Check your email for past MyChart messages or password reset emails

If you've ever logged into MyChart before, you may have received emails from the system — appointment reminders, test result notifications, or password reset messages. Search your email inbox (including spam and trash folders) for messages from your health system's MyChart address. These emails often show your username in the greeting or in the message body.

Look for subject lines like "MyChart Account Confirmation", "Your MyChart Username", or "Password Reset Request". Even old emails from years ago will show the username you registered with, since usernames don't change unless you request it.

Understand the difference between your username and your patient ID

Your MyChart username is separate from your medical record number or patient ID. Your patient ID is a number assigned by the health system to your medical file — it's what doctors and nurses use to pull up your records. Your username is just for logging into the portal online.

If someone asks for your "patient ID" or "medical record number", that's different from your MyChart username. You can find your patient ID on any bill, lab result, or appointment letter from your health system. Don't confuse the two when you're trying to recover your login information.

Know that your health system may call the portal something other than MyChart

While MyChart is the most common patient portal name, some large health systems use their own branded portals. Epic Systems (the company that makes MyChart) powers many of these portals, but they may be called "Patient Gateway", "My Health", "Patient Portal", or the health system's own name. Check your hospital or clinic's website to find the correct login page.

If you're not sure which portal your health system uses, call their main number and ask for the patient portal login page. They can direct you to the right website and confirm whether it's MyChart or something else.

What to do if you still can't find your username

If the "Forgot username?" link doesn't work and you can't reach your health system by phone, try these steps: First, check whether you may have registered under a different email address — sometimes people set up accounts under a work email and later forget they didn't use their personal email. Second, visit your health system's website and look for a "Contact Us" or "Patient Support" page with a chat option or contact form.

Many health systems now offer live chat on their websites during business hours. This is often faster than calling. You can also ask your doctor's office to reset your account during your next visit or phone appointment — they can sometimes create a new username for you if the old one is lost.

Frequently Asked Questions

Can I change my MyChart username after I find it?

Yes. Once you log in, go to your account settings or profile page and look for "Change Username" or "Update Login Information". The exact steps vary by health system, but most let you change your username to something else. Some require you to verify your identity first by answering security questions or confirming your email address.

What if I registered through my doctor's office instead of online?

Your doctor's office may have created your account for you and assigned you a temporary username. Call the office and ask what username they set up — it's often your date of birth, last name, or a combination. They can also help you change it to something you'll remember.

Is my MyChart username the same across different health systems?

No. Each health system has its own separate MyChart system. If you see doctors at two different hospitals, you'll have two different usernames and two different portals. You'll need to log into each one separately with its own username and password.

Can someone else find out my MyChart username?

Your username alone doesn't give anyone access to your medical records — they would also need your password. But it's still worth keeping your username private, just like you would any other login information. Don't share it in emails or texts, and don't write it on documents you leave lying around.

What if the email address I registered with no longer exists?

Contact your health system's patient services department by phone or in person. Bring a photo ID and proof of your address. They can verify your identity and either update your email address on file or provide your username through another method. This usually takes a few business days.