Reset your password through the MyChart login page

The fastest way to reset your MyChart password is through the login page itself. Go to your health system's MyChart portal and look for a link that says "Forgot your password?" or "Reset password" — this is usually below the password field. Click it, enter the email address or username associated with your account, and MyChart will send you a reset link to your email inbox.

Check your email (including spam and promotions folders) for a message from your health system's MyChart support address. The reset link typically works for 24 hours. Click the link, create a new password that meets MyChart's requirements — usually at least 8 characters with a mix of uppercase, lowercase, numbers, and symbols — and save your changes. You can then log in with your username and new password.

If you do not receive the reset email within a few minutes, verify that you entered the correct email address. Some health systems require you to use the exact email on file with your medical records, not an alternate email you may have added later.

Key Takeaways

  • The "Forgot your password?" link on the MyChart login page sends a reset email to your registered address within minutes.
  • Reset links expire after 24 hours, so complete the password change as soon as you receive the email.
  • Your new password must meet your health system's requirements, typically 8+ characters with uppercase, lowercase, numbers, and symbols.
  • If the reset email does not arrive, contact your health system's patient support line to confirm your email address is correct in their system.
  • You cannot reset your username through the login page — you must contact your health system directly if you need to change it.

What to do if the reset email never arrives

If you do not see a reset email after 10 minutes, the email address in MyChart may not match what you entered. Log out and try again with a different email address you may have used when you registered — some people register with a work email but check a personal email, or vice versa.

If you have tried multiple email addresses and still have not received anything, contact your health system's patient support line or MyChart help desk directly. They can confirm which email address is attached to your account and resend the reset link manually. Most health systems have a phone number or chat option on their MyChart login page specifically for account issues.

Resetting your username is different from resetting your password

MyChart does not allow you to change your username through a self-service reset link the way it does for passwords. Your username is typically a combination of letters and numbers assigned when you first registered, or an email address you chose at registration.

If you want to change your username, you must call your health system's patient support line and ask them to update it in their system. Have your date of birth and a recent medical record number ready when you call — they will verify your identity before making any changes. The change usually takes effect within a few hours.

Create a strong password you can remember

MyChart passwords need to be strong enough to protect your medical information, but you also need to remember it or store it securely. Avoid using the same password across multiple accounts — if one site is breached, your MyChart account stays protected.

If you use a password manager like Bitwarden, 1Password, or the password manager built into your browser, you can store a complex password there and let the manager fill it in when you log in. Write down your password on paper and store it in a safe place at home if you prefer not to use a digital password manager.

Two-factor authentication adds a second security layer

Many health systems now offer two-factor authentication (2FA) for MyChart, which requires you to enter a code from your phone or email in addition to your password when you log in. This protects your account even if someone learns your password.

If your health system offers 2FA, you can usually set it up in your MyChart account settings under "Security" or "Privacy & Security." You will choose whether to receive codes by text message, email, or through an authenticator app. Once enabled, you will be asked for a code each time you log in from a new device or browser.

Log out of MyChart on shared devices

If you use MyChart on a computer or tablet that other people can access — a family computer, a work computer, or a library computer — always log out when you are finished. Do not check the "Remember me" or "Stay logged in" option on shared devices, because it leaves your medical information visible to anyone who uses that device next.

On your personal phone or computer, you can safely stay logged in. On any shared device, log out by clicking your name or profile icon in the top right corner of MyChart and selecting "Log out" or "Sign out."

Frequently Asked Questions

How long does it take to reset my password?

The reset email usually arrives within a few minutes. Once you click the link and create a new password, the change takes effect when ready and you can log in right away. The reset link itself expires after 24 hours, so complete the process the same day you request it.

Can I use the same password I used before?

Most MyChart systems do not allow you to reuse a password you have used recently — typically the last 5 to 10 passwords are blocked. This is a security feature to prevent someone who has accessed your account from straightforward resetting it back to an old password they may know.

What if I forgot both my username and password?

Call your health system's patient support line and provide your date of birth and medical record number. They can look up your account, confirm your username, and send you a password reset link. This usually takes one phone call and a few minutes.

Do I need to reset my password if I change my email address?

No, but you should update your email address in MyChart settings so that password reset emails and account notifications reach you. Go to "Account Settings" or "Profile," find the email section, and update it. You may need to verify the new email address by clicking a confirmation link.

Can my health system see my password?

No. MyChart stores passwords in encrypted form, which means your health system's staff cannot see your actual password. If you tell them your password, they will ask you to change it when ready for security reasons.