Where to look for your MyChart username

Your MyChart username is the name you created when you first set up your account — not your real name, and not your email address. If you set up MyChart through your healthcare provider's website, check your email inbox for a welcome message from MyChart or your hospital system. That message usually contains your username or instructions for creating one.

If you cannot find that original email, log in to your healthcare provider's patient portal directly. Most hospital systems have a "Forgot username?" or "Can't log in?" link on their login page. Click that link and enter your date of birth, medical record number, or the phone number on file — the system will then display your username or send it to your registered email.

Your username may also appear on any recent bills or statements from your healthcare provider, particularly if they mention online account access. Check any paperwork that came with your insurance card or appointment confirmations as well.

Key Takeaways

  • Your MyChart username is the custom name you created during setup, which you can find in your original welcome email from MyChart or your hospital system.
  • Use the "Forgot username?" link on your healthcare provider's login page and enter your date of birth or medical record number to have your username sent to you.
  • Check recent medical bills, insurance paperwork, and appointment confirmations, as your username sometimes appears on official documents.
  • If you cannot locate your username through any of these methods, call your healthcare provider's patient support line — they can verify your identity and tell you your username over the phone.

Using the "Forgot username?" feature

The fastest way to recover a forgotten username is through your healthcare provider's MyChart login page. Look for a link that says "Forgot username?", "Can't log in?", or "Need help signing in?" — the exact wording varies by hospital system.

Click that link and you will be asked to enter identifying information. Most systems ask for your date of birth and either your medical record number or the phone number associated with your account. Enter the information exactly as it appears in your healthcare provider's records. Within seconds or minutes, the system will either display your username on screen or send it to your registered email address.

If the system cannot find your account using that information, it may mean your account was set up under a different name or phone number than you remember. In that case, move on to calling your provider's patient support line.

Checking your email for the original setup message

When you first created your MyChart account, your healthcare provider sent a welcome email to the address you provided. That email typically includes your username, a temporary password, and a link to complete your setup. Search your email inbox for messages from "MyChart", your hospital or health system's name, or the domain name of your healthcare provider.

Check your spam or promotions folder as well — welcome emails sometimes land there by mistake. If you set up your account more than a few years ago, you may need to search your email archive or older folders. Most email providers let you search by sender name or date range, which can help narrow down the results.

If you have changed email addresses since you created your MyChart account, you will not find the original welcome email in your current inbox. In that case, use the "Forgot username?" feature or contact your healthcare provider directly.

Calling your healthcare provider to retrieve your username

If you cannot find your username through email or the online recovery tool, call your healthcare provider's main phone number and ask to speak with patient support or the medical records department. Have your date of birth, medical record number, and a photo ID ready — the staff member will need to verify your identity before sharing your username.

Patient support lines can usually tell you your username within a few minutes. Some providers will also reset your password at the same time, so you can log in when ready after the call. Ask the staff member to confirm the email address on file as well, in case you need to update it.

Wait times for patient support vary by healthcare system and time of day. Calling early in the morning or mid-week often means shorter hold times than calling on Friday afternoons or Monday mornings.

What to do if your account does not exist yet

If you have never set up a MyChart account, you will need to create one before you can log in. Go to your healthcare provider's main website and look for a link that says "Patient Portal", "MyChart", or "Log in to your account". Click that link and select the option to create a new account.

You will be asked to enter your date of birth, medical record number, and other identifying information. Your healthcare provider uses this information to verify that you are a current or former patient. Once verified, you can choose your own username and password and begin using MyChart.

If the system cannot verify your identity, it may mean your healthcare provider does not have you in their system yet, or your information does not match their records exactly. Call your provider's patient support line to confirm that your account exists and to get help setting up MyChart.

Keeping your username somewhere safe

Once you have found or created your username, write it down or save it in a password manager so you do not have to search for it again. Many people keep a list of usernames and passwords in a find app like Bitwarden, 1Password, or the password manager built into their web browser.

Do not share your username or password with anyone, including family members or healthcare staff. Your MyChart account contains private medical information, and only you should have access to it. If someone else needs to view your medical records, ask your healthcare provider about setting up a proxy account or authorized representative access instead.

Frequently Asked Questions

Is my MyChart username the same as my email address?

No. Your username is a separate name you created when you set up your account. Your email address is used to log in as an alternative method, but your username is the custom name you chose during registration. You can log in using either your username or your email address, depending on what your healthcare provider's system allows.

Can I change my username after I create it?

Most healthcare providers allow you to change your username through your MyChart account settings. Log in, go to your profile or account settings, and look for an option to edit your username. Some systems restrict how often you can change it or do not allow changes at all — check your provider's MyChart help page for their specific rules.

What if I have multiple MyChart accounts with different healthcare providers?

Each healthcare provider manages their own MyChart system, so you will have a separate username and password for each one. Keep track of which username goes with which provider, or use a password manager to store them all in one place. Some password managers let you add notes, so you can write down which hospital system each login belongs to.

Will I lose access to my medical records if I forget my username?

No. Your medical records belong to your healthcare provider, not to your MyChart account. Even if you cannot log in, your provider still has your records on file. You can always call your healthcare provider and request copies of your records by mail or in person, or ask them to help you regain access to your online account.