Check Your Email for Your MyChart set up Message

Your MyChart username is in the email your healthcare provider sent when your account was first created. Search your email inbox — including spam and promotions folders — for a message from your hospital or clinic with the subject line "MyChart Account set up" or "Welcome to MyChart". The email will contain your username near the top, usually in a sentence like "Your username is:" followed by the name you chose.

If you cannot find the original set up email, check whether you set up MyChart under a different email address than the one you use now. Look in any older email accounts you may have used at the time of your first hospital visit or patient registration. The set up message was sent to whichever email address you provided during registration, not necessarily your current one.

Key Takeaways

  • Your MyChart username appears in the set up email your healthcare provider sent when you first created your account, usually in the inbox or spam folder.
  • If you cannot locate the email, you can request a username reminder directly from MyChart's login page without needing to remember it first.
  • Your username is not the same as your password and is not the same as your medical record number or patient ID.
  • If you have access to your account, you can view your username in the account settings or profile section of MyChart.

Use the MyChart Login Page to Request a Username Reminder

Go to your healthcare provider's MyChart login page — this is usually accessible through the hospital or clinic's main website under "Patient Portal" or "MyChart Login". On the login screen, look for a link that says "Forgot your username?" or "Need help signing in?" Click that link and you will be taken to a form asking for your date of birth and the email address or phone number associated with your MyChart account.

Enter the information exactly as it appears in your patient record at your healthcare provider. MyChart will then send a message to that email address or phone number containing your username. This process takes a few minutes, and the message may arrive in your spam folder, so check there if you do not see it in your inbox within five minutes.

Look in Your MyChart Account Settings if You Are Already Logged In

If you are already signed into MyChart but cannot remember your username, you can find it in your account settings. Click the menu icon (usually three horizontal lines) or your name in the top right corner of the MyChart home page, then select "Settings" or "Account Settings". Your username will be displayed on this page, often labeled as "Username" or "Login Name".

You may also see your username displayed on your profile page or in the "Personal Information" section. The exact location depends on which healthcare system's version of MyChart you use, but it is always somewhere in the settings or profile area that only you can access when logged in.

Contact Your Healthcare Provider's Patient Support Line

If you cannot find your username through email or the MyChart login page, call your healthcare provider's main phone number and ask for the patient portal support team or medical records department. Have your date of birth and full name ready. The support staff can look up your MyChart account in their system and tell you your username over the phone.

Some healthcare systems also offer live chat support through their website, which may be faster than a phone call. Look for a "Contact Us" or "Help" link on your healthcare provider's website to find the chat option if it is available.

Understand What Your Username Actually Is

Your MyChart username is the name you created when you first set up your account — it is not your password, and it is not your medical record number. It is typically a combination of letters and numbers that you chose yourself, like "jsmith2019" or "sarah.jones.1985". Some healthcare systems allow you to use your email address as your username instead.

Your username is case-sensitive on most MyChart systems, meaning that "JSmith" is different from "jsmith". When you sign in, enter it exactly as you created it, including capital letters in the same places. If you are having trouble logging in even after finding your username, the issue may be with your password rather than your username.

Reset Your Password if You Also Cannot Remember It

If you have found your username but cannot remember your password, use the "Forgot your password?" link on the MyChart login page. This is separate from the username recovery process. Click the password reset link and enter your username and the email address or phone number on file with your healthcare provider. MyChart will send you a link to create a new password.

You must complete the password reset before you can log in, even if you remember your old password. The reset link usually expires after 24 hours, so complete the process soon after requesting it. If the link expires, you can request a new one by clicking "Forgot your password?" again.

Frequently Asked Questions

Is my MyChart username the same as my patient ID?

No. Your patient ID is a number assigned by your healthcare provider's medical records system, while your MyChart username is a name you created when you set up your account. You need your username to log into MyChart, not your patient ID.

Can I change my username after I find it?

Yes, most MyChart systems allow you to change your username in your account settings once you are logged in. Go to Settings or Account Settings and look for an option to edit your login name or username. Some healthcare systems may have restrictions on how often you can change it.

What if I never received the original MyChart set up email?

Use the "Forgot your username?" link on the MyChart login page to request a reminder. If that does not work, contact your healthcare provider's patient support line and ask them to resend your set up email or provide your username directly.

Can someone else find out my MyChart username?

Your username is not considered private health information in the same way your medical record is, but you should not share it with people you do not trust. Your password is what actually protects your account, so keep that confidential even if your username becomes known.

Why does MyChart say my username is incorrect when I am sure it is right?

MyChart usernames are case-sensitive, so check that you are using capital letters in the same places you created them. Also make sure you are not accidentally typing your email address or patient ID instead of your username. If you are still stuck, use the password reset or username reminder process to confirm what your username actually is.