Your MyChart username is the login name you created when you first set up your account, not your email address or medical record number
MyChart is the patient portal used by many hospitals and health systems to let you view your medical records, message your doctor, and schedule appointments online. When you first created your MyChart account, you chose a username — a unique name that only you use to log in. That username is separate from your email address, even if they look similar.
If you cannot remember what username you picked, there are straightforward ways to find it or reset it. The method depends on whether you still have access to the email address you used when you registered, and which health system runs your MyChart account.
Key Takeaways
- Your MyChart username is the name you created during registration, not your email address or patient ID number.
- Most health systems let you look up your username by entering your email address and date of birth on the login page.
- If you cannot find your username, you can reset your password instead and create a new login method without needing the old username.
- Different health systems run MyChart independently, so the exact steps vary depending on which hospital or clinic you use.
- Contacting your health system's patient support line is the fastest option if the online lookup does not work.
How to find your username using the login page
Most MyChart login pages have a link that says "Forgot username?" or "Need help signing in?" Click that link. You will be asked to enter the email address associated with your account and your date of birth. MyChart will then display the username you registered with, or send it to your email address.
This method works if you remember the email address you used when you set up your account. If you used a work email that you no longer have access to, or if you cannot remember which email you used, you will need to try a different approach.
Resetting your password as an alternative to finding your username
If you cannot locate your username through the lookup tool, you can reset your password instead. On the MyChart login page, select "Forgot password?" and enter the email address you used to register. MyChart will send you a link to create a new password. Once you reset your password, you can log in using your email address as your username — many health systems now accept either your original username or your email address at the login screen.
This approach works even if you have completely forgotten your original username, because you are essentially creating a new way to access your account. After you log in with your email address, you can update your account settings to see what your original username was, or continue using your email address for future logins.
Contacting your health system directly
If the online lookup and password reset options do not work, call your health system's patient support line or visit the MyChart help page for your specific hospital or clinic. The support team can verify your identity using your name, date of birth, and medical record number, then tell you your username or help you regain access to your account.
Wait times vary by health system and time of day. Many systems offer phone support during business hours and some offer chat support through their website. Having your medical record number or insurance information ready will speed up the process.
Why your health system matters
MyChart is used by hundreds of different hospitals, clinics, and health networks across the United States. Each one runs its own version of MyChart independently. This means the exact steps to find your username, the appearance of the login page, and the support options available all depend on which health system you use.
If you are not sure which health system runs your MyChart account, check any recent medical bills or appointment confirmations from your doctor or hospital. The health system name will be listed there. You can then search online for "[Health System Name] MyChart login" to find the correct login page and support resources.
What to do if you have multiple MyChart accounts
If you have received care at more than one hospital or clinic, you may have separate MyChart accounts with different usernames. Each health system maintains its own patient portal and account. You will need to log into each one separately using the username and password you created for that specific account.
Some large health systems have merged their MyChart accounts so that one username works across multiple hospitals within the same network. If you are unsure whether your accounts are linked, contact the patient support line for the health system where you receive most of your care.
Keeping your username and password find
Once you have found or reset your username, store it in a find place. A password manager like Bitwarden, 1Password, or the password manager built into your web browser can store your MyChart login details so you do not have to remember them. This also makes it harder for someone else to guess your credentials.
Do not share your MyChart username or password with anyone, including family members or clinic staff. If someone needs to view your medical records on your behalf, most health systems let you grant them access through your account settings without giving them your password.
Frequently Asked Questions
Is my MyChart username the same as my email address?
Not necessarily. Your username is what you chose during registration, and your email address is separate. However, many health systems now let you log in using either your original username or your email address, so in practice they may work interchangeably at the login screen.
Can I change my MyChart username after I create it?
Most health systems do not allow you to change your username once it is created. If you want a different login name, you may need to contact patient support to see if they can help, though policies vary by health system. Resetting your password and using your email address to log in is often a simpler alternative.
What if I do not remember the email address I used to register?
Contact your health system's patient support line with your name, date of birth, and medical record number. They can look up the email address on file and either send your username to that address or help you update your account email to one you currently use.
Can someone else look up my MyChart username for me?
No. For security reasons, health systems will not give your username to anyone but you. If you need help, you will need to contact patient support yourself and verify your identity with personal information like your date of birth or medical record number.
What should I do if I think someone else knows my MyChart username and password?
Reset your password when ready using the "Forgot password?" link on the login page. If you cannot access your account or suspect unauthorized activity, contact your health system's patient support line right away. They can help find your account and review any recent access.