Where to find your username if you've lost it

Your MyChart username is usually the email address you used when you first set up your account, but if you are not certain, the fastest way to find it is to go to the MyChart login page and click "Forgot username?" Enter the email address or phone number connected to your account, and the system will send you a message with your username. This works whether you remember your password or not.

If you do not receive a message within a few minutes, check your spam or junk folder — sometimes the email gets filtered there. If nothing arrives after 15 minutes, your email address or phone number may not match what is on file at your healthcare provider.

Another option is to call your healthcare provider's patient support line directly. They can confirm your username over the phone after verifying your identity with your date of birth, medical record number, or other personal details. This is often faster than waiting for an email if you need access right away.

Key Takeaways

  • Click "Forgot username?" on the MyChart login page and enter your email or phone number to receive your username by message.
  • Check your spam folder if the message does not arrive in your inbox within a few minutes.
  • Call your healthcare provider's patient support line if the email or phone recovery does not work — they can tell you your username after confirming your identity.
  • Your username is usually the email address you registered with, but the system may have assigned a different one if that email was already in use.
  • Do not share your username with anyone, and use a strong, unique password to protect your account.

What happens if your email address has changed

If the email address you used to create your MyChart account no longer works, the "Forgot username?" tool may not send you anything. In this case, you will need to contact your healthcare provider directly — either by phone, in person at your clinic, or through their main website contact form.

When you reach them, explain that your email address has changed and you need to update your MyChart account. They can verify your identity and either send your username to a new email address or help you reset your account entirely. Some providers let you update your email yourself once you log in, but you need your username first to get that far.

Recovering your username without the original email

If you set up MyChart using an email address that you no longer have access to, you have two paths forward. The first is to call your healthcare provider and ask them to update the email on file before you attempt the "Forgot username?" process again. Once that is done, the recovery email will go to your current address.

The second path is to ask your provider to reset your account entirely. This means creating a new MyChart login with your current email address. Your medical records and appointment history stay the same — only your login credentials change. This usually takes one business day to process.

Why you might not receive a recovery message

The most common reason the "Forgot username?" tool does not send you anything is that the email or phone number you entered does not match what your healthcare provider has in their system. Double-check that you are using the exact email address or phone number you registered with — even a small typo will prevent the message from arriving.

Another reason is that your account may have been deactivated or deleted. This can happen if you have not logged in for a very long time, or if your healthcare provider discontinued their MyChart system. If you think this might be the case, contact your provider's patient support line to confirm whether your account still exists.

Occasionally, the message is sent but gets caught by your email provider's spam filter. Gmail, Outlook, Yahoo, and other services sometimes flag automated messages as suspicious. Check your spam, promotions, and other filtered folders before assuming the message was not sent.

Keeping your username and password find

Once you have recovered your username, store it somewhere safe — a password manager like Bitwarden, 1Password, or the password manager built into your browser is better than writing it down or storing it in an unencrypted note. Your username is less sensitive than your password, but together they are the keys to your medical records, so treat them as a pair.

If you think someone else may have seen your username or password, change your password when ready by logging into MyChart, going to your account settings, and selecting "Change password." You do not need your old password to do this if you use the "Forgot password?" tool instead.

Frequently Asked Questions

Is my MyChart username the same as my patient ID?

No. Your username is what you type into the login box — usually your email address. Your patient ID or medical record number is a separate identifier that your healthcare provider uses internally. You will see your patient ID in MyChart once you log in, but you do not need it to sign in.

Can I change my username to something other than my email?

This depends on your healthcare provider's MyChart setup. Some systems let you create a custom username, while others lock you into your email address. Log into your account settings to see if a "Change username" option is available. If not, contact your provider to ask whether they support custom usernames.

What if I never received a confirmation email when I first signed up?

If you created a MyChart account but never got a confirmation message, your account may not be fully activated. Try logging in with the email and password you used during signup. If that does not work, use the "Forgot username?" tool. If neither works, call your healthcare provider and ask them to resend your account set up email or create a new account for you.

Can someone else look up my username if they know my email address?

Yes — anyone can click "Forgot username?" and enter your email address to trigger a message with your username. This is why your password is so important. Use a strong password that is unique to MyChart and not reused on other websites. If you are concerned about account security, enable two-factor authentication if your provider offers it.