Where to find your username once you're logged in

Your MyChart username appears in the app itself once you've signed in. Open MyChart, tap the menu icon (three horizontal lines) in the bottom right corner, and select "Settings" or "Account Settings" depending on your device. Your username will be listed there — it's the name you use to log in, not your real name.

If you're already logged in but can't remember what you typed during sign-in, this is the fastest way to confirm it. The username is usually an email address or a custom name you created when you first set up your account.

Key Takeaways

  • Your MyChart username appears in the app's Settings or Account Settings menu once you're logged in.
  • The username is typically an email address or a name you created during account setup, not your real name.
  • If you're locked out and can't sign in, you'll need to use the "Forgot username?" option on the login screen instead.
  • Different healthcare systems use MyChart, so contact your specific hospital or clinic if the app won't load your account information.

If you're locked out of the app

When you can't sign in and need to find your username, the login screen itself has a recovery option. Look for "Forgot username?" or "Need help signing in?" and tap it. You'll be asked to enter your date of birth and the phone number or email address associated with your account.

The system will then send your username to that email or phone number. This process takes a few minutes. If you don't receive the message, check your spam folder or wait a few minutes and try again — sometimes the message is delayed.

What to do if you don't remember your email or phone number

If you can't recall the contact information tied to your MyChart account, you'll need to contact your healthcare provider directly. Call the main number for your hospital or clinic and ask for the MyChart support team or patient portal help desk. Have your date of birth and real name ready — they'll verify your identity and can reset your account or send your username through a different method.

Each healthcare system runs its own MyChart instance, so the support team for your specific hospital or clinic is the only one who can access your account details. Don't contact Epic Systems (the company that makes MyChart) — they don't manage individual patient accounts.

Differences between MyChart on iPhone and Android

The steps are nearly identical on both platforms. On iPhone, tap the menu icon at the bottom right and look for "Settings" or "My Account." On Android, the same menu icon in the bottom right corner leads to the same settings screen. The layout may look slightly different, but the username location is the same on both.

If your app looks different from what's described here, you may have an older version. Update MyChart from the App Store or Google Play Store and the current menu structure should appear.

Why you might see a different name in the app

MyChart displays your legal name (the name in your medical record) in most places, but your username is separate. Your username is what you type into the login field — it won't be your first and last name unless you specifically created it that way. This confusion is common because the app shows your real name prominently on the home screen.

If you're trying to remember your username for a different reason — like sharing it with someone or updating it — check the Settings menu first. You can usually change your username from there, though some healthcare systems restrict changes or require you to contact support.

When MyChart won't show your account information

Sometimes the app loads but your account details don't appear in Settings. This usually means the app hasn't fully synced with the healthcare system's servers. Close the app completely (swipe it away on iPhone, or use the app switcher on Android) and reopen it. Sign in again if needed.

If the problem persists after closing and reopening, try logging out from the Settings menu, then log back in. If Settings itself won't load, uninstall and reinstall the app from the App Store or Google Play Store. This clears out corrupted data and usually fixes display problems.

Frequently Asked Questions

Is my MyChart username the same across all healthcare systems?

No. Each healthcare system has its own MyChart instance, and your username is specific to that system. If you use MyChart at two different hospitals, you may have two different usernames. You'll need to check each app separately or contact each healthcare system's support team.

Can I change my username in the app?

Many systems allow you to change your username from the Settings menu, but some require you to call your healthcare provider's patient portal support team. Check Settings first — if there's no "Change username" or "Edit account" option, contact your hospital or clinic directly.

What if I see someone else's name in my MyChart account?

This is a security issue. Sign out when ready and contact your healthcare provider's patient portal support team. They can verify your identity and investigate whether someone else has accessed your account. Do not share your login credentials with anyone.

Will MyChart show my username if I'm using a family member's account?

If you're logged into someone else's account, the Settings menu will show their username and account information, not yours. If you need your own MyChart account, contact your healthcare provider and ask them to set one up for you. You'll need your own login credentials.

What if the app says my username doesn't exist?

This usually means you haven't set up a MyChart account yet at that healthcare system. Contact the hospital or clinic directly and ask them to create an account for you. They'll need your date of birth and medical record number, which you can find on any recent bill or insurance statement.