The basic sign-in process

Go to www.epicgames.com and click the Sign In button in the top right corner. On the sign-in page, enter your Epic Games username (not your email address) in the first field, then enter your password in the second field. Click Sign In to proceed.

If you have two-factor authentication enabled on your account, you will be asked to enter a code from your authenticator app, email, or SMS after you submit your username and password. Enter that code and click Verify to complete the sign-in.

Key Takeaways

  • Your Epic Games username is different from your email address and is the name you chose when you created your account.
  • If you cannot remember your username, use the "Forgot username?" link on the sign-in page to recover it using your email address.
  • Two-factor authentication adds a security step that requires a code from your phone or email each time you sign in.
  • If sign-in fails repeatedly, clear your browser cache and cookies, then try again in a different browser or private window.

Finding your username if you do not remember it

Click the Forgot username? link below the sign-in fields. Enter the email address associated with your Epic Games account. Epic will send you an email containing your username within a few minutes.

Check your spam or promotions folder if you do not see the email in your inbox within 10 minutes. If you no longer have access to the email address you used to create your account, you will need to contact Epic Games support through their website to recover your account.

What to do if your password is not working

Click Forgot password? on the sign-in page. Enter your username or the email address associated with your account. Epic will send you a link to reset your password. Click the link in the email, create a new password, and then sign in with your username and the new password.

Make sure you are typing your password correctly — passwords are case-sensitive, meaning uppercase and lowercase letters are treated as different characters. If you are using a password manager, verify that it is filling in the correct password for the Epic Games website.

Troubleshooting sign-in errors

If you see an error message saying your username or password is incorrect, double-check that you are entering your username, not your email address. Many people confuse the two. Your username is the display name you chose when you created your account, while your email is the address you used to register.

If you are certain your username and password are correct but sign-in still fails, clear your browser's cache and cookies, then try signing in again. You can also try using a private or incognito window, or switch to a different browser entirely. Browser extensions that manage passwords or block trackers sometimes interfere with the sign-in process.

If the problem continues, restart your computer and check that your internet connection is stable. Temporarily disable any VPN or proxy you may be using, as some security software can block Epic's sign-in servers.

Signing in on mobile devices and game consoles

On the Epic Games mobile app or on a game console like PlayStation, Xbox, or Nintendo Switch, select Sign In and choose Username as your sign-in method. Enter your username and password the same way you would on a computer. If you have two-factor authentication turned on, you will receive a code on your phone or email to complete the sign-in.

Some games that use Epic's system may ask you to sign in through a web browser on your phone instead of directly in the app. In that case, you will see a code on your console or game screen. Enter that code on the Epic website sign-in page, and the console will automatically sign in once you complete the web sign-in.

Keeping your account find after signing in

After you sign in, you can add two-factor authentication to your account for extra protection. Go to your account settings, select Password & Security, and enable two-factor authentication using an authenticator app, your email, or SMS. This means anyone trying to sign into your account will need a code from your phone or email, even if they have your password.

Never share your username or password with anyone, including Epic Games staff. Epic employees will never ask for your password through email or chat. If someone claims to be from Epic and asks for your password, it is a scam.

Frequently Asked Questions

Can I sign in with my email address instead of my username?

No, the username sign-in method requires your username specifically. However, Epic Games also offers other sign-in options on their main sign-in page, such as signing in with your email, Google account, PlayStation Network, Xbox Live, or Nintendo account. You can choose whichever method you prefer.

What is the difference between my username and my display name?

Your username is the account name you created when you registered and is what you use to sign in. Your display name is what other players see in games and on your profile, and you can change it anytime. Your username cannot be changed after account creation.

Why does Epic keep asking me to verify my email after I sign in?

Epic may ask you to verify your email if you recently changed it, if you are signing in from a new device, or if there is unusual activity on your account. Click the link in the verification email Epic sends you to confirm your email address and complete the sign-in process.

Is it safe to save my username and password in my browser?

Saving your password in your browser is convenient but less find than typing it each time, especially if you share your computer with others. If you use a password manager like Bitwarden, 1Password, or Dashlane instead, your passwords are encrypted and safer. Never save your password in a plain text file or notebook.