The basic steps to log in with your username

Go to www.epicgames.com and click the Sign In button in the top right corner. On the sign-in page, enter your Epic Games username (not your email address) in the first field and your password in the second field. Then click Sign In. If you have two-factor authentication turned on, you will be asked to enter a code from your authenticator app or email before you can proceed.

Your username is the display name you chose when you created your Epic Games account — the one that appears on your profile and in games. It is different from the email address linked to your account. If you do not remember your username, you can recover it by clicking Trouble signing in? on the sign-in page and selecting I don't remember my username.

Key Takeaways

  • Enter your Epic Games username (not your email) and password on www.epicgames.com to sign in.
  • Your username is your display name, which you can find on your profile or in any game where you play with others.
  • If you have two-factor authentication enabled, you will need to enter a code from your authenticator app or email after entering your password.
  • If you forget your username, use the Trouble signing in? link on the sign-in page to recover it.

Where to find your username if you have forgotten it

The fastest way to find your username is to check any game where you have played online. In Fortnite, Rocket League, or other Epic Games titles, your username appears above your character or in the player list during matches. You can also look at your friends list — your own name is listed at the top.

If you do not have access to a game, log in to your Epic Games account using your email address instead. Click Sign In on www.epicgames.com, then select Trouble signing in? and choose I don't remember my username. Enter the email address linked to your account, and Epic Games will send you a recovery email with your username. You can also go directly to your account settings at www.epicgames.com/account/settings — if you are already logged in with your email, your username appears at the top of the page.

The difference between your username and your email address

Your Epic Games username and email address are two separate things, and the sign-in page only accepts your username. Your email is the address you used to create your account or that you added later — it is what you use to recover your password or receive account notifications. Your username is the display name you chose, and it is what other players see when you play together.

Many people confuse these because both can be used to recover your account, but only your username works for signing in at the main Epic Games website. If you try to enter your email address on the sign-in page, you will get an error message saying the username does not exist. This is the most common reason people cannot log in.

What to do if your username and password are correct but you still cannot sign in

First, make sure you are using the correct website: www.epicgames.com, not a similar-looking site. Check that Caps Lock is off and that there are no extra spaces before or after your username or password. Copy and paste your password from a password manager if you have one, since typing it by hand can introduce mistakes that are hard to spot.

If you still cannot sign in, your account may be locked for security reasons. This happens if someone tries to log in with the wrong password several times. Wait 15 minutes and try again. If the problem continues, click Trouble signing in? and select I can't sign in to my account. Epic Games will ask you to verify your identity by entering the email address linked to your account, and they will send you a recovery link.

Turning on two-factor authentication and what it means for sign-in

Two-factor authentication adds a second security step to your sign-in process. After you enter your username and password correctly, you will be asked to enter a code. This code comes from an authenticator app (like Google Authenticator or Microsoft Authenticator) or from an email that Epic Games sends you. You have 10 minutes to enter the code before it expires.

To turn on two-factor authentication, go to www.epicgames.com/account/settings, click Password & Security, and then select Two-Factor Authentication. You can choose to receive codes through an authenticator app or through email. If you choose an authenticator app, write down the backup codes that Epic Games gives you — you will need them if you lose access to your phone. If you choose email, make sure the email address on your account is one you can still access.

Signing in on game consoles and mobile devices

On PlayStation, Xbox, Nintendo Switch, and mobile devices, you do not sign in directly with your username. Instead, you create or link an Epic Games account through the console or device settings. When you start a game like Fortnite, you will be asked to sign in with your Epic Games account. The game will open a browser window where you enter your username and password, just as you would on a computer.

If you have two-factor authentication turned on, you will need to complete that step in the browser window before the game launches. After you sign in once, the console or device usually remembers your account, so you will not have to enter your username and password every time you play. If you want to switch to a different Epic Games account on the same device, go to the console or app settings and sign out, then sign in with the new username.

Frequently Asked Questions

Can I use my email address to sign in instead of my username?

No. The Epic Games sign-in page only accepts your username. If you want to use your email to recover your account, click Trouble signing in? and follow the recovery steps. Once you have recovered your account, you can then sign in with your username.

What if I changed my username — do I use the old one or the new one?

Use your current username. If you changed your username recently, the old one will no longer work. Your new username is what appears on your profile and in games. If you are not sure what your current username is, use the recovery steps described above to find it.

Do I need to sign in every time I play a game?

No. Once you sign in on a console, computer, or mobile device, that device remembers your account. You will only need to sign in again if you sign out, if you switch to a different Epic Games account, or if your device forgets the login (which can happen after a long time or after a system update).

What should I do if someone else is using my username to sign in?

Change your password when ready by going to www.epicgames.com/account/settings and clicking Password & Security. Then turn on two-factor authentication so that even if someone has your password, they cannot sign in without the second code. If you think your account has been compromised, contact Epic Games support through their website.