The basic login process

To log into Epic Games with your username, go to www.epicgames.com and click the Sign In button in the top right corner. On the login page, enter the username you created when you set up your Epic Games account in the first field. Then enter your password in the second field and click Sign In.

If you have two-factor authentication enabled on your account — which Epic Games recommends for security — you will be asked to enter a code after you submit your username and password. This code comes from an authenticator app on your phone, a text message, or an email, depending on which method you chose when you set up two-factor authentication.

Once you enter the correct code, you will be logged in and can see your account dashboard, library, and settings.

Key Takeaways

  • Visit www.epicgames.com and click Sign In, then enter your username and password.
  • If two-factor authentication is turned on, you will need to enter a code sent to your phone or email after entering your password.
  • If you cannot remember your username, click "Forgot username?" on the login page and enter the email address linked to your account.
  • If login fails repeatedly, clear your browser cache and cookies, then try again in a different browser or on a different device.

Finding your username if you have forgotten it

If you do not remember your Epic Games username, click the Forgot username? link on the login page. Enter the email address associated with your account. Epic Games will send you an email with your username and a link to reset your password if needed.

Check your spam or promotions folder if you do not see the email within a few minutes. If you no longer have access to the email address you used to create the account, you will need to contact Epic Games support through their website to recover your account.

What to do if your password is not working

If you remember your username but your password is not working, click Forgot password? on the login page. Enter your username or the email address linked to your account. Epic Games will send you a link to create a new password.

Click the link in the email and follow the steps to set a new password. Make sure your new password is at least 8 characters long and includes uppercase letters, lowercase letters, numbers, and symbols for the strongest security. After you create your new password, return to the login page and sign in with your username and the new password.

Clearing your browser when login fails

Sometimes login problems happen because your browser is storing old or corrupted information. If you enter your correct username and password but the login page keeps rejecting them, try clearing your browser cache and cookies.

In Chrome, click the three-line menu in the top right, select Settings, then click Privacy and security on the left. Click Clear browsing data, make sure Cookies and other site data is checked, and click Clear data. In Firefox, click the three-line menu, select Settings, scroll to Cookies and Site Data, and click Clear Data. After clearing, close your browser completely and try logging in again.

If clearing your browser does not work, try logging in using a different browser or a different device. This tells you whether the problem is specific to your browser or device, or whether it is a problem with your account itself.

Two-factor authentication and login codes

Two-factor authentication adds a second security step to your login. After you enter your username and password, Epic Games asks you to enter a code that only you can access. This code comes from one of three places: an authenticator app like Google Authenticator or Microsoft Authenticator, a text message to your phone, or an email to your registered email address.

When you see the prompt for a two-factor code, open whichever method you set up — your authenticator app, your text messages, or your email — and enter the code shown. The code is usually six digits and expires after a few minutes, so enter it quickly. If the code expires before you submit it, request a new code and try again.

If you have lost access to your two-factor authentication method — for example, you no longer have the phone number you registered — contact Epic Games support. They can help you regain access to your account by verifying your identity through other means.

Logging in on mobile devices and game consoles

If you are logging into Epic Games on a mobile device or game console, the process is similar but the exact steps depend on the app or console you are using. In the Epic Games app on Android or iOS, tap Sign In, enter your username and password, and complete any two-factor authentication if it is enabled.

On PlayStation, Xbox, or Nintendo Switch, you may be asked to link your Epic Games account to your console account. This usually involves visiting a link on your console, entering your username and password on the Epic Games website, and confirming the connection. Once linked, you can play games and access your library on that console without entering your credentials again.

What to do if your account is locked

If you see a message saying your account is locked or suspended, it usually means Epic Games detected unusual activity or a security concern. Do not try to log in repeatedly, as this can lock your account further.

Instead, go to the Epic Games support website and submit a request explaining that your account is locked. Include your username and the email address linked to your account. Epic Games support will review your account and send you instructions to unlock it. This process typically takes a few business days. If you believe your account was compromised, change your password as soon as you regain access.

Frequently Asked Questions

Is my username the same as my display name?

No. Your username is what you use to log in and is set when you create your account. Your display name is what other players see in games and on your profile, and you can change it anytime in your account settings. When logging in, always use your username, not your display name.

Can I log in with my email address instead of my username?

No, the Epic Games login page requires your username. However, if you forget your username, you can use the "Forgot username?" link and enter your email address to have your username sent to you. After that, use your username to log in.

Why does Epic Games ask me to verify my email after I log in?

Epic Games may ask you to verify your email address if you recently changed it, if you have not logged in for a long time, or if the system detects unusual activity. Click the link in the verification email sent to your address. If you do not see the email, check your spam folder or request a new verification email from your account settings.

What should I do if I see a message saying my login attempt was blocked?

This usually means Epic Games detected a login attempt from an unfamiliar location or device. Check the email sent to your registered address — it will explain where the attempt came from. If it was you, you can approve the attempt. If it was not you, change your password when ready and enable two-factor authentication if you have not already.

Can I use my username to log into Fortnite directly, or do I have to go through the Epic Games website?

You can log into Fortnite using your Epic Games username and password directly in the game launcher or on the console. The login process is the same — enter your username, password, and any two-factor code if enabled. You do not have to visit the website first unless you need to reset your password or recover your username.