The basic steps to log in with your username

Go to www.epicgames.com and click the Sign In button in the top right corner. On the sign-in page, enter the username or email address you used when you created your Epic Games account in the first field. Enter your password in the second field, then click Sign In. If you have two-factor authentication enabled on your account, you will be asked to enter a code from your authenticator app or email before you reach your account.

If you are logging in on a console like PlayStation, Xbox, or Nintendo Switch, the process is slightly different. Open the game or launcher, find the sign-in option, and select Sign In with Epic Games. You will be taken to a web page where you enter your username and password. After you sign in, the console will link your account automatically.

On mobile devices, open the Epic Games app or the game you want to play, tap Sign In, and enter your username and password the same way you would on a computer. Mobile sign-in works identically to the website version.

Key Takeaways

  • Visit www.epicgames.com, click Sign In, and enter your username or email address followed by your password.
  • Two-factor authentication will ask for a code if you have it turned on, which adds a security step after you enter your password.
  • Console sign-in redirects you to a web page where you enter your credentials, then links your account to that device.
  • Mobile sign-in uses the same username and password as your computer login and works through the Epic Games app or individual games.

What to do if you cannot remember your username

If you know the email address you registered with but cannot remember your username, go to www.epicgames.com/signin and click Trouble signing in? at the bottom of the sign-in box. Enter the email address associated with your account. Epic Games will send you an email with a link to reset your password and confirm your username.

You can also use your email address directly instead of your username on the sign-in page. Epic Games accepts either one, so if you remember your email but not your username, straightforward enter the email address in the username field and your password in the password field. This works on the website, in the launcher, and on consoles.

Resetting your password if you are locked out

Click Trouble signing in? on the sign-in page and enter your username or email address. Epic Games will send a password reset link to the email address on file. Open that email and click the reset link. You will be taken to a page where you create a new password. Enter a password you have not used before, confirm it, and click Change Password.

The reset link expires after a few hours. If you do not use it within that window, go back to the sign-in page and request a new one. After you reset your password, you can sign in when ready with your new password on any device.

Two-factor authentication and sign-in codes

If you have set up two-factor authentication on your account, you will see a prompt asking for a code after you enter your username and password. This code comes from an authenticator app like Google Authenticator, Microsoft Authenticator, or Authy, or from an email sent to your registered email address. Enter the code in the field provided and click Verify.

If you do not have access to your authenticator app or the email account linked to your Epic Games account, you can use backup codes instead. During setup, Epic Games gave you a list of backup codes. Each code works once. Enter one of these codes in the same field where you would enter your authenticator code.

Signing in on the Epic Games Launcher

Open the Epic Games Launcher on your computer. If you are not signed in, you will see a sign-in screen. Enter your username or email address in the first field and your password in the second field. Click Sign In. If two-factor authentication is on, enter your code when prompted.

After you sign in to the launcher, you stay signed in until you manually sign out. The launcher remembers your login on that computer, so you will not need to enter your credentials again the next time you open it. If you want to sign out, click your account name in the top right corner of the launcher and select Sign Out.

Troubleshooting common sign-in problems

If you see an error message saying your username or password is incorrect, check that you are typing them correctly. Usernames and passwords are case-sensitive, meaning capital letters matter. If you are certain your credentials are correct, use the Trouble signing in? link to reset your password.

If you see a message about too many sign-in attempts, your account has been temporarily locked for security. Wait 15 to 30 minutes before trying again. If the problem continues, go to www.epicgames.com/account/security and review your recent activity. If you see sign-ins you do not recognize, change your password when ready and enable two-factor authentication if you have not already.

If you are signing in on a console and the page will not load, make sure your internet connection is stable and try again. If the console keeps asking you to sign in even after you enter your credentials correctly, restart the console completely and try once more.

Frequently Asked Questions

Can I use my email address instead of my username to sign in?

Yes. Epic Games accepts either your username or the email address you registered with on the sign-in page. Both work identically, so you can use whichever one you remember.

What happens if I forget my password?

Click Trouble signing in? on the sign-in page, enter your username or email, and Epic Games will send a password reset link to your registered email address. Click the link, create a new password, and you can sign in when ready.

Do I have to use two-factor authentication?

Two-factor authentication is optional but recommended for security. If you have it enabled, you will need to enter a code from your authenticator app or email each time you sign in. You can turn it off in your account settings if you prefer not to use it.

Why does the launcher keep asking me to sign in?

This usually means your login session expired or your credentials were entered incorrectly. Try signing in again with your username and password. If the problem continues, restart the launcher or your computer and try once more.

Can I sign in on multiple devices at the same time?

Yes. You can be signed into your Epic Games account on your computer, phone, console, and other devices simultaneously. Your account settings and game library sync across all devices.