Your username is in your account settings, not your email inbox

Your PokerStars username is the name you chose when you created your account — the one you use to log in, not your email address. It lives in your account settings on the PokerStars website or app, and you can see it without contacting support. If you have forgotten it, the fastest way to recover it is through the login page itself, which can send you a reminder.

The username is different from your display name, which is what other players see at the table. You cannot change your username after account creation, but you can change your display name anytime. This matters because if you are trying to rebrand your public image, you need the display name option, not a new username.

Key Takeaways

  • Your PokerStars username is the login credential you created when you opened your account, visible in account settings under "Personal Info" or "Account Details."
  • If you have forgotten your username, use the "Forgot Username?" link on the PokerStars login page to receive a reminder by email.
  • Your display name (what other players see) is separate from your username and can be changed in account settings without contacting support.
  • PokerStars usernames cannot be changed once created, so if you want a different public identity, you are changing your display name instead.

Finding your username in account settings

Log into your PokerStars account on the website or mobile app. Once you are logged in, look for the account menu — this is usually a gear icon, your profile picture, or a menu labeled "Account" or "Settings," depending on which platform you are using.

In account settings, navigate to the section labeled "Personal Info," "Account Details," or "Profile." Your username will be displayed there, often at the top of the page. It is the name you use to log in, not your email address. Write it down or take a screenshot if you need to reference it later.

Using the forgot username tool on the login page

If you cannot log in because you have forgotten your username, go to the PokerStars login page and look for a link that says "Forgot Username?" or "Can't log in?" Click this link and enter the email address associated with your account.

PokerStars will send you an email with your username within a few minutes. Check your inbox and your spam folder — sometimes these emails are filtered. Once you have your username, you can log in normally. If you do not receive an email after 10 minutes, verify that you entered the correct email address and try again.

The difference between username and display name

Your username is your login credential and cannot be changed. Your display name is what appears next to your avatar when you play at a table, and you can change it anytime from account settings.

If you want a different public identity at the tables, you are looking for the display name option, not a new username. Display names can be changed as often as you want, but usernames are permanent. Some players change their display name frequently for privacy or branding reasons while keeping the same username for account security.

What to do if you cannot find your account settings

On the PokerStars website, log in and look for a gear icon or your username in the top right corner. Click it to open the account menu. On the mobile app, tap the menu icon (usually three horizontal lines) and scroll down to find "Account" or "Settings."

If you are still unable to locate your account settings, try logging out and logging back in — sometimes the menu does not load properly on the first attempt. If the problem persists, PokerStars support can confirm your username by verifying your account details, though the self-service method through the login page is faster.

Why you might need your username for other tasks

Your username is required when you contact PokerStars support, report a player, or participate in tournaments where registration uses your account name. Some third-party poker tracking software also asks for your username to sync with your account. Keeping your username written down in a safe place saves time when you need it for these purposes.

Your username is not sensitive information in the way a password is — other players can see it at the table. However, you should never share your password, even if someone claims to need your username for support purposes. PokerStars support will never ask you for your password.

Frequently Asked Questions

Can I change my PokerStars username?

No, usernames cannot be changed after account creation. If you want a different public identity, change your display name instead, which you can do anytime in account settings. Display names are what other players see at the table.

What if I forgot my username and the email recovery is not working?

Verify that you entered the correct email address associated with your account. Check your spam and promotions folders for the recovery email. If you still do not receive it after 15 minutes, contact PokerStars support with proof of account ownership, and they can confirm your username.

Is my username the same as my email address?

No. Your username is the name you chose when you created your account. Your email address is separate and is used for login recovery and account notifications. You log in with your username and password, not your email.

Can other players see my username?

Yes, your username or display name is visible to other players at the table. Your password and email address are private. If you want privacy at the tables, you can change your display name, but your username remains the same.