DraftKings does not let you change your username after you create your account

Unlike some other gaming platforms, DraftKings treats your username as permanent. Once you sign up and choose a username, that name is locked to your account and cannot be edited, reset, or swapped for a different one through your account settings.

This is different from your display name or profile information — those can change. But the actual username you use to log in stays the same for the life of the account. If you created an account with a username you now dislike, your only option is to close that account and open a new one with a different username.

Key Takeaways

  • DraftKings usernames cannot be changed once the account is created, even if you contact customer support.
  • Your display name and profile information can be updated, but these are separate from your login username.
  • If you want a different username, you must close your current account and create a new one.
  • Closing an account may affect any balance, promotions, or account history tied to that username.
  • Before closing an account, withdraw any remaining funds and understand DraftKings' policy on account closure and reactivation.

What you can change in your DraftKings profile

DraftKings does allow you to update several profile elements that are separate from your username. You can change your display name, which is what other users see when you play, your email address, your password, and your profile photo. You can also update your location settings and payment methods.

To make these changes, log into your DraftKings account, go to Account Settings, and look for the Profile or Personal Information section. The exact location varies slightly depending on whether you are using the website or the mobile app, but both routes lead to the same settings page.

These updates happen when ready and do not affect your ability to log in. Your username — the one you type when you sign in — remains unchanged.

How to close your account and start fresh

If you want a different username, you will need to close your current account. Log into DraftKings, go to Account Settings, and look for an option labeled Account Closure, Close Account, or Deactivate Account. The exact wording depends on your region and whether you are on mobile or desktop.

Before you close the account, withdraw any money in your account balance. Most sportsbooks and gaming platforms do not let you withdraw funds after closure, so move that money out first. Check whether you have any active promotions or bonuses that might expire or be forfeited when you close.

When you close the account, DraftKings will ask you to confirm. Some regions require you to wait a certain number of days before you can reopen an account with the same email address. During that waiting period, you cannot create a new account using that email. Once the waiting period ends, you can sign up again with a new username and the same email address, or a different email if you prefer.

What happens to your account history and funds

When you close a DraftKings account, your account history, betting records, and any promotions tied to that account are typically archived or deleted according to DraftKings' data retention policy. You will not be able to view that history from a new account, even if you use the same email address.

Any balance remaining in your account should be withdrawn before closure. If you close an account with money still in it, contact DraftKings customer support when ready to request a withdrawal. Policies vary by state and region, so the process may take longer than a normal withdrawal.

Promotions, bonuses, and free bets tied to your old account do not transfer to a new account. If you have an active promotion you have not yet used, closing the account will forfeit it.

Why DraftKings locks usernames

Sportsbooks and gaming platforms lock usernames for the same reason banks lock account numbers — to prevent fraud and confusion. If usernames could be changed, someone could change their username to impersonate another player, create disputes over betting records, or hide account history. A permanent username creates a clear trail of who placed which bet and when.

It also simplifies DraftKings' record-keeping for tax purposes. If you place bets under one username and then change it, the IRS and state gaming regulators need to know that the same person placed both sets of bets. A locked username makes that connection automatic.

Alternatives if you want to keep your account

If you want to keep your current account but do not like how your username looks to other players, change your display name instead. This is what other users see in chat, leaderboards, and multiplayer games. Your login username stays the same, but your public-facing name can be anything you want.

You can also make your profile private so that other players cannot see your username or betting history at all. This does not change your username, but it does limit who can find you or see your activity.

Frequently Asked Questions

Can DraftKings customer support change my username for me?

No. DraftKings customer support cannot change your username, even if you contact them directly. The username is locked by design and cannot be modified through any method. Your only option is to close the account and create a new one.

If I close my account, can I use the same username on a new account?

No. Once a username is used on DraftKings, it cannot be reused, even after the original account is closed. When you create a new account, you will need to choose a completely different username.

How long do I have to wait before I can create a new account after closing one?

The waiting period varies by state and region. Some states require a 24-hour waiting period, while others may require longer. DraftKings will tell you the exact waiting period for your location when you close your account. You can create a new account with a different email address when ready, but using the same email address requires waiting.

Will my new account have access to my old account's promotions and bonuses?

No. Promotions, bonuses, and free bets are tied to the specific account they were issued to. A new account is treated as a brand-new customer and will not inherit any offers or history from your old account. You may be offered new-customer promotions on the new account instead.

What if I forgot my password but still want to keep my username?

You do not need to close your account. Use the "Forgot Password" option on the DraftKings login page to reset your password. You will receive an email with instructions to create a new password. Your username stays the same.