DraftKings does not let you change your username after you create your account

Once you set your username when you sign up for DraftKings, that name is permanent. DraftKings' system does not include a built-in tool to modify it, and customer support cannot change it for you either. If you dislike your username or it no longer fits who you are, your only option is to create a new account with a different username.

This is different from changing your display name or account email, both of which you can update in your account settings. Your username — the handle you chose during registration — stays locked in place for the life of that account.

Key Takeaways

  • DraftKings usernames cannot be changed once your account is created, and customer support will not override this restriction.
  • You can change your email address and display name through account settings, but neither of these is the same as your username.
  • If you want a different username, you must create a new DraftKings account from scratch.
  • Any funds, contest history, or rewards tied to your old account will not transfer to a new one.

What you can change in your DraftKings account

DraftKings does allow you to update certain account details. You can change the email address associated with your account by going to Account Settings, then Email & Password, and selecting the option to update your email. You will need to verify the new email address before the change takes effect.

You can also update your display name — the name that shows up to other players in contests or on leaderboards — separately from your username. This is found under Account Settings under Profile. Changing your display name does not change your login username, which remains the same.

What happens if you create a new account

If you decide to start over with a new username, you will be creating an entirely separate account. Any money in your old account stays there. Any contest history, winnings, or rewards you earned will not move to the new account. You will need to fund the new account separately if you want to play again.

DraftKings does allow multiple accounts per person, so technically you can keep both open. However, you cannot transfer funds, contest entries, or rewards between them. If you have money sitting in your old account that you want to use, you would need to withdraw it first, then deposit it into the new account.

Why DraftKings locks usernames

Sportsbooks and gaming platforms lock usernames to prevent fraud and account takeover schemes. If usernames could be changed freely, someone who gained access to your account could change your username and lock you out. By keeping usernames permanent, DraftKings makes it harder for a compromised account to be fully hijacked — you can still recover it using your email and password.

Permanent usernames also help DraftKings track account history and prevent bonus abuse. If someone could change their username whenever they wanted, they could theoretically hide a pattern of opening accounts to claim multiple welcome bonuses. The locked username creates an audit trail.

Steps to take before creating a new account

If you have decided to create a new account, first withdraw any remaining balance from your old account. Log in, go to the Cashier or Withdraw section, and request a withdrawal to your bank account or payment method. This can take three to five business days to process, so plan ahead.

Next, decide what username you want to use on the new account. Check that it is not already taken by trying to sign up with it. Once you have confirmed the name is available, you can create the new account. You will need to provide the same personal information (name, address, date of birth, Social Security number) because DraftKings verifies identity for all accounts.

After the new account is created and verified, you can fund it and start playing. You may want to keep your old account open for a while in case you need to reference past contest results or have questions about old transactions, but you are not required to.

Protecting your username from the start

Since you cannot change your username later, choose carefully when you first sign up. Think about whether the name will still feel right to you in a year or two. Avoid usernames that include personal information like your real name, birth year, or location, since these will be visible to other players in contests.

Also avoid usernames that are offensive or that you might regret — DraftKings can suspend accounts for usernames that violate their terms of service, and you would lose access to any funds in that account. A straightforward, neutral username is usually the safest choice.

Frequently Asked Questions

Can DraftKings customer support change my username for me?

No. DraftKings customer support cannot change usernames under any circumstances. This is a permanent system restriction, not a policy they can override. Your only option is to create a new account.

If I create a new account, can I move my money from the old one?

You cannot transfer funds directly between accounts. You must withdraw money from the old account to your bank, then deposit it into the new account. Withdrawals typically take three to five business days.

Will my contest history follow me to a new account?

No. Contest history, winnings, and rewards are tied to the specific account they were earned on. A new account starts with a blank slate. You can keep your old account open to view past results if you need them.

Can I have two DraftKings accounts at the same time?

Yes, DraftKings allows multiple accounts per person. However, each account is completely separate — you cannot move money, contests, or rewards between them. You must manage and fund each account independently.

What if I forgot what username I chose?

Log in to your account using your email address and password. Once you are logged in, your username will be visible in your account settings or profile section. If you cannot remember your password, use the "Forgot Password" option on the login page to reset it.