DraftKings does not let you change your username after you create your account

Once you set your DraftKings username during sign-up, it is permanent. DraftKings treats usernames as a core part of your account identity — the same way most sportsbooks and casino platforms do — and does not offer a username change feature in your account settings or through customer support.

If you chose a username you no longer want, your only option is to create a new account with a different username. This means starting fresh: a new email address, new payment methods, and a separate account history. Any funds in your existing account do not transfer to a new one.

Before you create that new account, understand what you will lose and what steps you need to take to avoid account problems.

Key Takeaways

  • DraftKings usernames cannot be changed once your account is created, and customer support will not make exceptions.
  • Creating a new account requires a different email address and resets your account history, deposit history, and any remaining balance.
  • You can request account closure through DraftKings' support, but funds must be withdrawn before the account is deleted.
  • DraftKings prohibits multiple accounts per person, so you cannot keep both the old and new account active at the same time.
  • The new account will have a separate responsible gambling history, meaning deposit limits and self-exclusion settings do not carry over.

What happens to money in your old account

If you have a balance — whether from deposits, winnings, or promotional credits — you must withdraw it before closing the account. DraftKings will not transfer funds between accounts, and you cannot leave money sitting in an account you no longer use.

Promotional credits (sometimes called bonus funds or free play) usually cannot be withdrawn as cash. You must use them on the platform first, or they will be forfeited when you close the account. Check your account for any active promotions before you decide to leave.

Once you withdraw your balance and close the old account, that money is gone from DraftKings. If you later regret the change, you cannot recover it or reopen the account under the same username.

How to close your current DraftKings account

Log into your DraftKings account and go to Account Settings. Look for a "Close Account" or "Account Closure" option — the exact wording varies by state and whether you are using the sportsbook or casino app. If you cannot find it in settings, contact DraftKings customer support through the app or website.

Before you submit a closure request, withdraw any remaining balance. DraftKings will ask you to confirm that you have removed all funds. Some states require you to state a reason for closure (problem gambling, no longer interested, etc.), and DraftKings may offer resources or a cooling-off period depending on your answer.

Account closure is usually final within 24 to 48 hours. After that, you cannot log back in or recover any data from that account.

Creating a new DraftKings account with a different username

You will need a different email address — DraftKings ties each account to a single email and will not let you create two accounts with the same one. If you use Gmail, you can add a plus sign and text before the @ symbol (for example, yourname+draftkings2@gmail.com) and it will be treated as a separate address by DraftKings, though Gmail will still deliver messages to your main inbox.

During sign-up, you will choose your new username. Take time with this choice — you cannot change it later. Usernames are usually 3 to 20 characters, can include letters and numbers, and cannot contain spaces or special characters. Check that it is available before you complete the form.

You will also need to verify your identity again (name, date of birth, address, and the last four digits of your Social Security number) and set up new payment methods. DraftKings may ask for a different payment source than your old account, depending on your state and account history.

Why DraftKings does not allow username changes

Sportsbooks and casino platforms use usernames as a permanent identifier tied to your account history, responsible gambling records, and legal compliance. Changing a username could create confusion in their systems about who placed which bets, who received which promotions, and who is subject to which state regulations.

DraftKings also uses usernames in leaderboards, tournament records, and public-facing features (if you play in contests with other users). Allowing changes would break the link between a username and its history, which could affect how contests are scored and how your past performance is tracked.

This is not unique to DraftKings — FanDuel, BetMGM, Caesars, and most other major sportsbooks have the same policy.

The risk of creating multiple accounts

DraftKings' terms of service prohibit one person from holding more than one active account. If you create a new account before fully closing the old one, or if you try to maintain both, DraftKings may detect the duplicate and suspend both accounts without warning.

This is especially true if you use the same payment method, phone number, or device to access both accounts. DraftKings' fraud detection system is designed to catch this, and the penalty is usually permanent account closure and forfeiture of any balance.

Close your old account completely, wait a day or two, and then create the new one. Keep records of your closure confirmation in case DraftKings' system flags the new account as a duplicate.

Responsible gambling settings do not transfer

If you set deposit limits, loss limits, or self-exclusion on your old DraftKings account, those protections do not carry over to a new account. You will need to set them up again from scratch on the new one.

If you are creating a new account because you want to reset your spending habits, be intentional about setting limits when ready after sign-up. It is straightforward to skip this step when you are focused on choosing a username, but it is the time when you are most likely to need the protection.

If you are closing your account because of problem gambling, consider using DraftKings' self-exclusion feature, which can block you from creating new accounts for a set period (usually 6 months to 5 years). This is more effective than straightforward closing one account and opening another.

Frequently Asked Questions

Can DraftKings customer support change my username for me?

No. DraftKings customer support will not change usernames under any circumstances. They will confirm this if you contact them and may direct you to the account closure process if you want to start over with a new username.

What if I forgot my password but remember my username?

Use the "Forgot Password" link on the DraftKings login page. You will receive a reset link at the email address associated with your account. This does not change your username — it only lets you regain access to the account you have.

Can I use the same email address for my new account?

No. DraftKings requires a unique email for each account. You must use a different email address when you sign up for the new account. After the old account is fully closed, you may be able to reuse the original email, but DraftKings recommends waiting at least 30 days.

Will my deposit history and bonuses follow me to a new account?

No. A new account is completely separate. Your deposit history, promotional credits, and account balance do not transfer. You will start with a blank slate, and any new-customer promotions may be available again (though DraftKings may restrict you if they detect you are the same person).

What if I want to keep my old account but just hide my username?

DraftKings does not offer privacy settings that hide your username from leaderboards or other users. If your username appears in contests or tournaments, it will remain visible. Your only option is to close the account and create a new one.