Your username is in your account settings or your welcome email
Your PokerStars username is the name you chose when you created your account — the one you use to log in, not your real name. You can find it by logging into your PokerStars account and opening Account Settings, or by checking the welcome email PokerStars sent you when you signed up. If you cannot access your account, PokerStars support can confirm your username by verifying your identity through email or phone.
The username is different from your display name, which is what other players see at the table. Your actual username is what you need to change your account settings or contact support about your account.
Key Takeaways
- Your PokerStars username is the login name you created when you registered, visible in your Account Settings under Profile or Account Information.
- Check your original welcome email from PokerStars if you cannot remember the username you chose.
- If you cannot log in and do not have the email, PokerStars support can tell you your username after you verify your identity.
- Your username is separate from your display name — the display name is what shows at the poker table, while your username is for account access.
Finding your username in Account Settings
Log into your PokerStars account on the website or app. Once you are logged in, look for a menu icon (usually three horizontal lines) or a settings gear icon in the upper right corner of the screen. Tap or click it and select Account Settings or My Account.
In Account Settings, look for a section labeled Profile, Account Information, or Personal Details. Your username will be listed there, often at the top of the page. Write it down or take a screenshot so you have it when you need to change your account settings elsewhere.
Checking your welcome email from PokerStars
When you first created your PokerStars account, the company sent you a welcome email to the address you registered with. That email contains your username and usually confirms the account was set up successfully.
Search your email inbox for messages from PokerStars or noreply@pokerstars.com. Look for a subject line like "Welcome to PokerStars" or "Your PokerStars Account Confirmation." If you cannot find it in your inbox, check your spam or promotions folder — welcome emails sometimes land there by mistake. The email will show your username clearly near the top.
Contacting PokerStars support if you cannot access your account
If you cannot log in to your account and do not have your welcome email, you can contact PokerStars support directly. Go to the PokerStars website and look for a Help or Support link, usually at the bottom of the page. Select Contact Us and choose the option for account or login issues.
PokerStars will ask you to verify your identity before telling you your username. Be ready to provide the email address you registered with, your real name, and possibly your date of birth or the last four digits of a payment method you used. Support typically responds within 24 hours, though it may take longer during busy periods.
Understanding username versus display name
PokerStars lets you set two different names for your account. Your username is the login credential — the name and password combination you use to enter your account. Your display name is what appears to other players when you sit at a table or in a tournament.
When you need to change your account settings or contact support, always use your actual username, not your display name. The display name can be changed more easily and does not affect your login. If someone asks for your PokerStars username, they want the name you use to log in, not the table name other players see.
What to do if you want to change your username
PokerStars does not allow you to change your actual username once your account is created. The username is permanent and tied to your account history, balance, and player statistics. If you want a different login name, you would need to create a new account, though PokerStars prohibits multiple accounts per person.
You can, however, change your display name — the name visible to other players at the table. This is done in Account Settings under Profile or Display Name. Changing your display name does not affect your login username or any of your account information.
Frequently Asked Questions
Is my username the same as my email address?
No. Your email address is what you use to log in if you registered with email, but your username is a separate name you may have chosen during signup. Some players register with an email and username combination. Check your Account Settings to see which one your account uses for login.
Can I see other players' usernames?
You see other players' display names at the table, not their actual usernames. Display names are public and visible to everyone in the game. Actual usernames are private to each account and not shown to other players.
What if I registered a long time ago and do not remember my username?
Search your email for old messages from PokerStars — even very old welcome emails will show your username. If you cannot find the email, contact PokerStars support with your registered email address and real name, and they will confirm your username after verifying your identity.
Does my username have to match my real name?
No. Your username can be anything you chose when you signed up. Your real name is stored separately in your account for verification and payment purposes, but your username is your choice and does not have to match it.