You cannot change your PokerStars username yourself — you must contact PokerStars support to do it

PokerStars does not give players a self-service option to change their username. Once you create an account, your username is locked in. If you want a different one, you have to request the change through PokerStars customer support, and they will review your request before making any change. The process takes a few days to a week, depending on how busy their support team is.

The username you choose matters because other players see it at the table, and it becomes part of your account history. If you picked something you now regret, or if you want a fresh start with a different name, support can help — but you need to know the right way to ask.

Key Takeaways

  • PokerStars support handles all username changes; there is no button in your account settings to do it yourself.
  • You can request a change by opening a support ticket through your account or by emailing support directly.
  • PokerStars may decline your request if the new username violates their terms, so avoid offensive or misleading names.
  • The change typically takes three to seven business days after support approves your request.
  • You keep the same account, same balance, and same play history — only the display name changes.

How to submit a username change request

Log into your PokerStars account and go to the Help section. Look for "Contact Us" or "Customer Support" — the exact wording depends on whether you are on the website or the app. Click through to open a support ticket.

In the ticket, write clearly that you want to change your username. Include the username you have now and the new username you want. Be specific: "I want to change from OldName123 to NewName456." Support needs to see both names to process the request correctly.

If you have trouble finding the support form in your account, you can also email PokerStars support directly. The email address is usually listed on their Help page. Again, include both your current username and your requested new username in the message.

What usernames PokerStars will and will not allow

PokerStars has rules about what names are acceptable. They will reject usernames that contain offensive language, slurs, or hate speech. They also block names that impersonate real people, celebrities, or PokerStars staff members. If your new name looks like you are pretending to be someone else, support will say no.

Names that are misleading — for example, something that looks like a PokerStars official account — will be rejected. Usernames with excessive numbers or symbols, or names that are straightforward gibberish, may also be flagged. PokerStars wants usernames that are readable and do not violate their code of conduct.

If your request is denied, support will tell you why. You can then submit a new request with a different name that follows their rules.

How long the change takes

After you submit your request, PokerStars support reviews it. This usually takes two to three business days. If they approve it, the name change happens within the next few days. In total, you should expect the process to take three to seven business days from the moment you submit your ticket.

During this time, your account works normally. You can still play, deposit, and withdraw. The only thing that changes is your display name once support processes the request.

What stays the same after your username changes

Your account balance, play history, and all your account settings remain exactly the same. You do not lose any money, points, or tournament history. Other players will see your new username at the table going forward, but your account is still the same account.

If you have a VIP status or rewards points, those stay with you. Your email address and password do not change — you log in the same way you always have.

What to do if support denies your request

If PokerStars says no to your username change, they will explain why in their response. Read the reason carefully. If it is because the name violates their rules, pick a different name and submit a new request.

If you believe the rejection was a mistake, you can reply to the support ticket and ask them to reconsider. Explain why you think the name should be allowed. Be polite and specific. Support will review your appeal, though they are not required to change their decision.

Frequently Asked Questions

Can I change my username more than once?

PokerStars does not publish a limit on how many times you can request a change, but they may become suspicious if you change your name very frequently. If you are changing your name to avoid recognition or to evade account restrictions, support may refuse future requests or investigate your account.

What if I forgot my current username?

Log into your account — your username appears in your account settings or profile page. If you cannot log in, contact PokerStars support with your email address and they can tell you what your username is.

Does changing my username affect my tournament history or statistics?

No. Your play history, tournament results, and all statistics stay attached to your account. Other players will see your new name when they look you up, but your record is unchanged.

Can I use special characters or spaces in my new username?

PokerStars typically allows letters, numbers, and underscores. Spaces and most special characters are not allowed. Check their username rules on the Help page or ask support what characters are permitted before you submit your request.

What if the username I want is already taken?

PokerStars will tell you if the name is unavailable. You will need to pick a different name and submit a new request. Try adding numbers or an underscore to make a variation of the name you want.