Change Your eBay Password in Account Settings

To change your eBay password, sign into your account, go to Account settings, select Personal information, then choose Change password. You will enter your current password once, then type your new password twice to confirm it matches. The change takes effect when ready.

You need to be signed in to your eBay account to do this. If you cannot remember your current password, use the reset option instead — that process is different and does not require you to know the old one.

Key Takeaways

  • Changing your password requires you to sign in first and know your current password; resetting is the option if you have forgotten it.
  • The new password must be at least 8 characters long and include uppercase letters, lowercase letters, and numbers.
  • eBay will sign you out of all other devices after you change your password, so you will need to sign in again on your phone, tablet, or other computers.
  • A strong password should not contain your username, email address, or words found in a dictionary.

What Makes a Strong eBay Password

eBay requires passwords to be at least 8 characters long and to include uppercase letters, lowercase letters, and numbers. A password like "Ebay2024" meets these rules but is weak because it uses the word "ebay" and a predictable year. A stronger choice is something like "Tr0picSunset42" — it has no connection to your username or email, uses a mix of character types, and is harder to guess.

Avoid using the same password across multiple websites. If one site is breached, a password reused on eBay puts your account at risk. A password manager — a tool that stores and generates unique passwords for each site — can help you keep track of different passwords without writing them down.

Steps to Change Your Password on Desktop

Open eBay in a web browser and sign in with your current username and password. In the top right corner, click the account icon (usually your initials or a silhouette), then select Account settings from the dropdown menu.

On the Account settings page, look for the Personal information section on the left side. Click Personal information, then scroll down to find the Change password option. Click it.

Type your current password in the first field. In the second field, type your new password. In the third field, type the new password again to confirm it. Click Change password. You will see a message confirming the change was successful.

How to Change Your Password on the eBay Mobile App

Open the eBay app and tap the account icon at the bottom right of the screen. Tap Account settings, then tap Personal information. Scroll down and tap Change password.

Enter your current password, then type your new password twice. Tap Change password to confirm. The app will show a confirmation message when the change is complete. You may need to sign in again on other devices after this.

What Happens After You Change Your Password

eBay will sign you out of your account on all other devices — your phone, tablet, other computers, or any browser where you were previously signed in. This is a security measure to prevent unauthorized access. You will need to sign in again on each device using your new password.

If you use eBay on multiple devices, plan for this logout. You may be in the middle of browsing or bidding when the sign-out happens. After you change your password, go to each device and sign in with the new password to restore access.

Troubleshooting Password Change Problems

If you see an error message saying your current password is incorrect, double-check that you are typing it exactly as it was set — passwords are case-sensitive, meaning "Password" is different from "password". If you are certain you typed it correctly and it still does not work, you may have forgotten your password. Use the password reset option instead, which sends a link to your email address.

If the system says your new password does not meet the requirements, check that it is at least 8 characters long and includes uppercase letters, lowercase letters, and numbers. Spaces and special characters like ! or # are allowed but not required. If you keep getting an error after meeting these rules, try a different password — occasionally eBay rejects passwords for security reasons without explaining why.

Frequently Asked Questions

Will changing my password affect my saved payment methods or shipping addresses?

No. Your password protects access to your account, but changing it does not alter any of the information stored there. Your payment methods, addresses, and saved items remain exactly as they were.

How often should I change my eBay password?

There is no set rule. Change it if you think someone else knows it, if you use the same password on other websites, or if you have not changed it in over a year. If you suspect your account has been compromised, change it when ready and review your recent activity.

Can I change my password on a public computer?

You can, but it is not recommended. Public computers in libraries or internet cafes may have software that records what you type. If you must use a public computer, change your password again on a private device afterward to be safe.

What if I change my password and then forget the new one?

Use the password reset option on the eBay sign-in page. Click Forgot password, enter your email address, and eBay will send you a link to set a new password. You do not need to know the old password to do this.