Change your eBay password from your account settings

To change your eBay password, sign in to your account, go to Account settings, find the Password section, and enter your current password followed by your new one. The whole process takes about two minutes. eBay will ask you to confirm the new password by typing it twice, then log you out so you can sign back in with the new one.

You do not need to contact eBay support or use any special tool — the password change happens entirely within your own account. If you have forgotten your current password, you will need to use the password reset option instead, which is a different process covered in the next section.

Key Takeaways

  • Sign in to your eBay account, click Account in the top right, then select Account settings to find the password change option.
  • You will need to enter your current password before eBay lets you create a new one, so have that ready.
  • eBay will log you out after you change your password, and you will need to sign back in with the new one.
  • If you cannot remember your current password, use the "Forgot password" link on the sign-in page instead of trying to change it from settings.
  • A strong password includes uppercase and lowercase letters, numbers, and symbols, and should not contain your eBay username or email address.

Step-by-step: changing your password on desktop

Open eBay.com and sign in with your current username and password. Once you are logged in, look at the top right corner of the page where you will see your username or a profile icon. Click on it to open a dropdown menu.

From that menu, select Account. This takes you to your account overview page. On the left side of the page, you will see a menu with several options. Look for Account settings and click it. Scroll down until you see the Password section — it will have a button that says "Change" next to it.

Click the Change button. eBay will ask you to enter your current password first. Type it in the field labeled "Current password" and click Continue. Then enter your new password in the field labeled "New password." Type it again in the field labeled "Confirm password" to make sure there are no typos. Click Change password to finish.

eBay will show a confirmation message and then log you out automatically. Sign back in using your new password. If the sign-in works, your password change was successful.

Step-by-step: changing your password on the eBay app

Open the eBay app and sign in if you are not already logged in. Tap the Account icon at the bottom of the screen — it usually looks like a person or silhouette. This opens your account menu.

Tap Account settings from the menu. Scroll down to find the Password section. Tap the button next to it, usually labeled "Change" or a pencil icon. The app will ask you to enter your current password first. Type it in and tap Continue.

Enter your new password in the "New password" field and type it again in the "Confirm password" field. Tap Change password or Save. The app will log you out, and you can sign back in with your new password to confirm the change worked.

What to do if you forgot your current password

If you cannot remember your current password, you cannot change it from Account settings because eBay requires you to enter the old one first. Instead, go to the eBay sign-in page and click Forgot password below the sign-in fields. eBay will send a reset link to the email address on file for your account.

Open that email and click the reset link. eBay will take you to a page where you can create a new password without entering the old one. After you set your new password, you can sign in normally. This reset process is separate from the change process and does not require you to know your previous password.

Creating a password eBay will accept

eBay requires passwords to be at least 8 characters long. The strongest passwords use a mix of uppercase letters, lowercase letters, numbers, and symbols like ! @ # $ % or &. Avoid using your eBay username, email address, or any part of your full name in your password, because these are straightforward to guess.

Do not reuse a password you have used on other websites or accounts. If that password is ever stolen from another site, someone could use it to break into your eBay account. A password manager like Bitwarden, 1Password, or the password manager built into your phone can generate and store strong passwords for you, so you only have to remember one master password.

Troubleshooting: common problems when changing your password

You see an error saying your current password is wrong. Make sure Caps Lock is not on, because passwords are case-sensitive. If you are certain your password is correct, use the "Forgot password" link on the sign-in page to reset it instead. You may have misremembered it, or your account may have been accessed by someone else.

The new password does not meet eBay's requirements. Check that your password is at least 8 characters long and does not contain only numbers or only letters. eBay sometimes rejects passwords that are too similar to your username or email. Try a password with a mix of uppercase, lowercase, numbers, and a symbol.

You changed your password but cannot sign in with the new one. Wait a few minutes — sometimes it takes a moment for the change to sync across eBay's servers. If you still cannot sign in after 10 minutes, use "Forgot password" to reset it again. If that does not work, contact eBay support through the Help & Contact page.

You are signed in on other devices and want to know if they will be affected. After you change your password, eBay will log you out on all devices. You will need to sign in again on your phone, tablet, computer, or any other place you use eBay. This is a security feature to protect your account if someone else knew your old password.

Frequently Asked Questions

How often should I change my eBay password?

There is no rule that says you must change it on a schedule. Change it if you think someone else knows it, if you used the same password on another website that was hacked, or if you have not changed it in over a year. If you use a unique, strong password and no one else has access to your account, changing it once a year is reasonable.

Will changing my password affect my saved payment methods or addresses?

No. Your payment methods, shipping addresses, and all other account information stay exactly the same. Only the password changes. You will still have access to all your listings, purchases, and seller information after you sign back in.

What if I change my password and then forget the new one right away?

Use the "Forgot password" link on the sign-in page. eBay will send a reset link to your email, and you can set a new password. You do not need to remember the one you just created — you can reset it as many times as you need to.

Can I change my password if I am locked out of my account?

If your account is locked for security reasons, you will not be able to sign in or change your password from settings. Go to the sign-in page and click "Forgot password" to start a reset. If that does not work, contact eBay support through the Help & Contact page — they can unlock your account and help you regain access.

Do I need to change my password if I think my account was hacked?

Yes, change it when ready. Also check your Account settings for any unauthorized changes to your email address, payment methods, or shipping addresses. If you see anything unusual, contact eBay support right away. They can review your account for suspicious activity and help you find it.