Change your ADP password through the employee portal or by phone

You can change your ADP password yourself using the ADP portal on any device with internet access. The process takes about five minutes and works whether you log in through a web browser or the ADP mobile app. If you forget your current password or cannot access the portal, ADP's phone support can walk you through a reset instead.

Your employer controls some settings around password changes — they may require you to change it on a schedule, set rules about password length, or restrict how often you can change it. Check with your HR department if you hit a restriction you do not understand.

Key Takeaways

  • Log into the ADP portal, find Account Settings or Security Settings, and select Change Password to update it yourself in minutes.
  • You will need your current password to change it, so if you have forgotten it, use the Forgot Password link on the login screen instead.
  • ADP customer service at 1-844-227-5237 can reset your password over the phone if you cannot access the portal.
  • Your new password must meet your company's rules — usually at least 8 characters with uppercase, lowercase, and numbers — or the system will reject it.
  • Changes take effect when ready, so you will use your new password the next time you log in.

Steps to change your password in the ADP portal

Start by logging into your ADP account at the web address your employer provided or through the ADP mobile app. Once you are logged in, look for a menu icon (usually three horizontal lines) or your name in the top right corner of the screen.

Select Account Settings, Security Settings, or Profile Settings — the exact name depends on your company's ADP setup. Find the option that says Change Password or Update Password. Enter your current password first, then type your new password twice to confirm it matches. The system will tell you if your new password does not meet your company's requirements — for example, if it needs a capital letter or a number — and you can try again.

Click Save or Confirm. The portal will show a message saying your password has been changed. Log out and log back in with your new password to make sure it worked.

What to do if you forgot your current password

Do not try to change your password if you cannot remember the current one. Instead, go to the ADP login screen and click Forgot Password or Reset Password. Enter your username or email address, and ADP will send you a link to create a new password.

Check your email inbox and spam folder for a message from ADP. The reset link usually works for 24 hours. Click it, create a new password that meets your company's rules, and you will be able to log in right away. If you do not receive an email within a few minutes, contact your HR department to confirm your email address is correct in the system.

Resetting your password by phone

Call ADP customer service at 1-844-227-5237 if you cannot access the portal or the email reset is not working. Have your username, date of birth, and the last four digits of your Social Security number ready — ADP uses these to confirm your identity before making any changes.

The representative will walk you through creating a new temporary password over the phone. Use that password to log in, then change it to something you prefer using the steps above. This process usually takes 10 to 15 minutes.

Password requirements your company may enforce

Most companies using ADP require passwords to be at least 8 characters long and include uppercase letters, lowercase letters, and numbers. Some also require a special character like ! or @. Your company may have stricter rules — for example, requiring 12 characters or forbidding repeated letters.

When you create a new password, the ADP portal will show you exactly what your company requires. If your password does not meet those rules, the system will not let you save it and will tell you what is missing. Write down the requirements before you create your password so you do not have to try multiple times.

When your employer controls password changes

Some companies set up ADP so that only HR or IT can change your password, or they require you to change it on a specific schedule. If you see a message saying you cannot change your password yourself, contact your HR department or IT support — they can either change it for you or explain when you will be able to change it.

Your company may also have a rule that you cannot change your password more than once per day, or that you must wait a certain number of days before changing it again. These restrictions are set by your employer, not by ADP, so your HR team can explain why they exist and whether an exception is possible.

Troubleshooting common password change problems

If you see an error message saying your password does not meet requirements, read the message carefully — it will list what is missing. Common issues are forgetting a capital letter, including a space by accident, or using a character that is not allowed. Try typing your password in a text editor first so you can see exactly what you typed, then copy it into ADP.

If you get a message saying you cannot change your password yet, your company may have set a waiting period between changes. Wait the required number of days and try again. If the error persists or you see a different message, take a screenshot and send it to your HR department — they can see what ADP is blocking and why.

If you change your password successfully but cannot log in with the new one, wait a few minutes for the change to spread through ADP's servers, then try again. If you still cannot log in after 15 minutes, call ADP at 1-844-227-5237 to confirm the change went through.

Frequently Asked Questions

Do I have to change my ADP password regularly?

That depends on your company's policy. Some companies require password changes every 60 or 90 days, while others have no requirement. Your HR department can tell you whether your company has a schedule. If you see a message in ADP saying your password will expire soon, change it before the important date or you may be locked out.

Can I use the same password I used before?

Most ADP setups prevent you from reusing your last few passwords — usually the last 3 to 5. If you try to use an old password and the system rejects it, create a new one instead. Your HR department can tell you how many previous passwords ADP remembers.

What if I change my password but my coworker still sees my account?

Changing your password does not log out other devices or browsers automatically. If someone else is logged into your ADP account, they will stay logged in until they close their browser or ADP times them out. Log out of ADP on any device you do not recognize, and consider changing your password again if you think someone else knows it.

Does ADP send me a confirmation email when I change my password?

Some companies set up ADP to send a confirmation email, and others do not. If you do not receive one, that does not mean the change failed — log out and log back in with your new password to confirm it worked. If you want confirmation emails turned on, ask your HR department whether that is possible.

Can I change my password on the ADP mobile app?

Yes. Open the app, log in, tap the menu icon or your name, find Account Settings or Security Settings, and select Change Password. The process is the same as on a web browser. Make sure you are using the official ADP app from your company, not a third-party app.