Where to find your username and password

Your Xfinity username is usually the email address you used when you set up your account, or a custom username you created. Your password is what you set during account creation. The fastest way to find both is to log into your Xfinity account on the Xfinity website or the Xfinity My Account app — if you can remember either your username or password, you can use the "Forgot username" or "Forgot password" link to recover the other one.

If you cannot remember either one, Xfinity will ask you to verify your identity using your account number, service address, phone number, or the last four digits of the Social Security number on file. Your account number appears on your Xfinity bill, usually near the top.

You can also call Xfinity customer service at 1-800-934-6489 and speak to a representative who can verify your identity and send you a password reset link by email or text message.

Key Takeaways

  • Your Xfinity username is typically the email address you provided when you opened your account, or a username you created yourself.
  • If you remember either your username or password, use the "Forgot" link on the Xfinity login page to recover the other one.
  • To reset your password without remembering your username, Xfinity will verify your identity using your account number, service address, or phone number.
  • Your account number is printed on your Xfinity bill and is the fastest way to prove who you are when resetting credentials.
  • Calling 1-800-934-6489 is an option if you cannot reset online or prefer to speak with a representative.

Using the "Forgot Username" link

Go to the Xfinity login page at xfinity.com and click "Forgot username?" below the login fields. Xfinity will ask you to enter the email address associated with your account. If you do not remember that either, select "I don't know my email" and Xfinity will ask for your account number instead.

Once you provide either the email or account number, Xfinity will send a message to the email on file with your username. Check your inbox and spam folder — the email usually arrives within a few minutes. If you do not receive it after 10 minutes, try the process again or call customer service.

Using the "Forgot Password" link

On the Xfinity login page, click "Forgot password?" and enter your username or email address. Xfinity will send a password reset link to the email address on your account. Click the link in that email — it usually works for 24 hours — and create a new password.

Your new password must be at least 8 characters long and include at least one uppercase letter, one lowercase letter, one number, and one special character (such as !, @, #, or $). Write down your new password somewhere safe, or use a password manager to store it.

If you do not receive the reset email within a few minutes, check your spam folder. If it is not there, the email address on file may be outdated or inaccessible. In that case, use the "Forgot username?" process first to confirm which email Xfinity has, or call customer service to update it.

Resetting your password without your username

If you cannot remember your username and do not have access to the email address on your account, click "Forgot password?" on the login page and then select "I don't know my username." Xfinity will ask you to verify your identity using one of these pieces of information: your account number, your service address, your phone number, or the last four digits of the Social Security number associated with the account.

Have your Xfinity bill handy — your account number is printed on it, usually in the upper right corner or near your name. Once you verify your identity, Xfinity will send a password reset link to the email on file. If that email is no longer accessible, you will need to call customer service at 1-800-934-6489 to update it before you can reset your password online.

Finding your account number on your bill

Your Xfinity account number is a string of numbers printed on your monthly bill. It typically appears in the top right corner of the first page, next to your name and service address. The number is usually 10 to 12 digits long and may be labeled "Account Number" or "Account #."

If you do not have a physical bill, log into your Xfinity account using any method that works, go to "My Account," and select "Billing." Your account number will be displayed there. You can also find it on your Xfinity bill stub if you receive one, or call 1-800-934-6489 and provide your name and service address to have a representative read it to you.

Resetting your password by phone

Call Xfinity customer service at 1-800-934-6489. A representative will ask you to verify your identity using your account number, service address, phone number, or the last four digits of your Social Security number. Once verified, they can send you a password reset link by email or text message, or they can walk you through resetting it over the phone.

Have your bill or account information ready before you call. Wait times vary depending on the time of day and day of the week — early morning or late evening typically has shorter waits than midday. If you prefer not to wait on hold, you can also use the Xfinity My Account app to start a chat with a representative.

What to do if you still cannot access your account

If you have tried the online reset options and still cannot get in, or if the email address on file is no longer yours, call 1-800-934-6489 and explain the situation. A representative can update your email address, verify your identity using other information, and send you a new reset link. This usually takes 10 to 15 minutes on the phone.

Bring your account number, service address, and a phone number where you can be reached. If you are calling from a different phone than the one on your account, let the representative know — they may ask additional questions to confirm you are the account holder.

Frequently Asked Questions

Is my Xfinity username the same as my email address?

Not always. Your username is usually the email address you provided when you opened your account, but you may have created a custom username instead. If you are unsure, use the "Forgot username?" link on the login page — it will show you what Xfinity has on file.

How long does it take to receive a password reset email?

Password reset emails usually arrive within a few minutes. If you do not see it after 10 minutes, check your spam or junk folder — sometimes email filters catch them by mistake. If it is not there, try requesting the email again or call customer service.

Can I change my username?

You cannot change your username directly, but you can change the email address associated with your account. Log into your Xfinity account, go to "My Account," select "Account Settings," and update your email. Xfinity will send a confirmation link to the new email address.

What if I forgot my password and do not have access to my email?

Call 1-800-934-6489 and tell the representative that your email is no longer accessible. They can verify your identity using your account number, service address, or phone number, then update your email address and send you a password reset link to the new one.

Do I need my account number to reset my password?

Not necessarily. You can reset your password using your username or email address alone. You only need your account number if you do not remember your username and cannot access the email on file.