Your gateway username and password are printed on a sticker on the device itself

The easiest place to find your Xfinity gateway credentials is the white or silver sticker on the back or bottom of the modem-router unit. Look for a label that says "WiFi Name" or "SSID" and "WiFi Password" or "Network Key." The default username is almost always admin, and the password is the one printed directly below the WiFi network name on that same sticker.

If the sticker is missing, faded, or you cannot locate the device, you have other ways to recover this information. The method you use depends on whether you can still access the gateway's settings page or whether you need to reset it entirely.

Key Takeaways

  • The default username is admin and the password is printed on the sticker attached to your gateway device.
  • If you changed the password after setup, you can view it by logging into your Xfinity account online or through the Xfinity app.
  • You can reset the gateway to factory defaults by holding the reset button for 10 seconds, which restores the printed credentials but erases any custom settings.
  • The gateway username and password are different from your Xfinity account username and password used to pay your bill.

Check your Xfinity account online if you changed the password

If you modified the gateway password after installation and no longer remember it, you can view the current password through your Xfinity account. Go to xfinity.comcast.net, sign in with your Xfinity account credentials (the username and password you use to pay your bill), and navigate to the Internet section.

From there, look for an option labeled "WiFi Settings," "Gateway Settings," or "Manage My WiFi." The page will display your current WiFi network name and password. Some accounts also show the admin password in this same section, though Comcast does not always display it for security reasons.

If you cannot find this information in your account, contact Xfinity customer service at 1-800-934-6489. Have your account number ready. A representative can confirm your identity and provide the current gateway password over the phone.

Use the Xfinity app to retrieve your WiFi password

The Xfinity app (available on iOS and Android) also stores your WiFi password. Open the app, sign in with your Xfinity account, and look for a section called "Internet," "WiFi," or "Devices." The app will display your WiFi network name and password without requiring you to visit a website.

This method works only if you have the app installed and can sign in with your account credentials. If you do not have the app, downloading it takes a few minutes and may be faster than calling customer service.

Reset the gateway to restore the factory default password

If you cannot retrieve your password through your account or the app, you can reset the gateway to its original factory settings. This action erases any custom WiFi name or password you created and restores the credentials printed on the device sticker. You will need to set up your WiFi again from scratch.

To reset the gateway, locate the small reset button on the back or bottom of the device. Using a paperclip or pen, press and hold the reset button for 10 seconds while the device is powered on. The lights on the front will blink, and the device will restart. This process takes about two to three minutes.

Once the reset is complete, the gateway will use the default username admin and the password printed on the sticker. You can then log in and create a new custom password if you wish.

The difference between gateway credentials and your Xfinity account password

Many people confuse the gateway username and password with their Xfinity account login. They are not the same. Your Xfinity account username and password are what you use to log into xfinity.comcast.net to pay your bill and manage your services. Your gateway username and password are what you use to log into the gateway's settings page (usually at 192.168.0.1 or 192.168.100.1) to change WiFi settings, restart the device, or adjust network features.

The gateway credentials control your home network. The account credentials control your Comcast services and billing. You need the gateway credentials if you want to change your WiFi password or access advanced network settings. You need your account credentials to manage your bill or contact customer service.

What to do if you cannot access the gateway settings page

If you have the username and password but cannot log into the gateway settings page, the device may not be responding. First, restart the gateway by unplugging it for 30 seconds, then plugging it back in. Wait three to five minutes for it to fully boot up.

If the restart does not work, check that you are using the correct web address. Most Xfinity gateways use 192.168.0.1 or 192.168.100.1 in your browser's address bar. Make sure you are connected to the gateway's WiFi network, not a different network. If you are still unable to access the page, the gateway may have a hardware problem, and you should contact Xfinity support to arrange a replacement.

Frequently Asked Questions

Is the WiFi password the same as the admin password?

No. The WiFi password is what you give to guests to connect to your network. The admin password is what you use to log into the gateway settings page to change network configurations. They are separate credentials, though some gateways allow you to set them to the same value if you choose.

What if I reset the gateway but still cannot log in?

After a reset, wait at least three minutes for the device to fully restart before attempting to log in. Use the username admin and the password from the sticker. If the sticker is missing or unreadable, contact Xfinity support with your account number, and they can provide the default password for your specific device model.

Can I change the admin password to something I will remember?

Yes. Once you log into the gateway settings page with the default credentials, you can navigate to the admin or security settings and create a new admin password. Write down the new password in a safe place, because Comcast cannot retrieve a lost admin password without resetting the entire device.

Do I need the gateway password to use my internet?

No. You only need the WiFi password to connect devices to your network. The gateway username and password are required only if you want to access the gateway's settings page to make changes to your network configuration.