Where to find your gateway credentials

Your Xfinity gateway username and password are printed on a sticker attached to the back or bottom of your modem and router. The sticker shows "WiFi Network Name" (your SSID), "WiFi Password", and sometimes a separate admin username and password used to log into the gateway's settings page.

If you cannot locate the sticker or it has worn away, you can recover these credentials through your Xfinity account online, by calling Comcast customer service, or by resetting the gateway to factory defaults — though a reset will erase any custom settings you have made.

The gateway username is often "admin" by default, and the password is the one printed on the sticker. Some gateways use only the WiFi password for both WiFi and admin access, while others keep them separate. Check your specific model's documentation to confirm which applies to yours.

Key Takeaways

  • Your gateway credentials are printed on a physical sticker on the back or bottom of your modem and router device.
  • The Xfinity My Account app or website can show you your WiFi network name and password if you log in with your Xfinity account.
  • Calling Comcast at 1-800-934-6489 will connect you to a representative who can confirm your credentials over the phone.
  • Resetting your gateway to factory defaults will restore the original username and password but will erase any custom WiFi names or passwords you created.

Checking the physical sticker on your gateway

The easiest method is to look at the label on your device itself. Turn off your gateway, flip it over or look at the back panel, and find the white or silver sticker. It will list your WiFi network name (SSID) and WiFi password in large text. Below or near those lines, you may also see an admin username (usually "admin") and admin password.

Write down or photograph this information before you need it. The sticker can fade or peel off over time, especially if your gateway sits in a warm or humid location. If the sticker is unreadable, move to the next method.

Recovering credentials through your Xfinity account

Log into your Xfinity account at xfinity.com or through the Xfinity My Account mobile app using your Xfinity username and password. Once logged in, look for "Internet" or "Devices" in the menu, then select your gateway or modem from the list of connected devices.

Your WiFi network name and password will appear on this page. This method works only if you remember your Xfinity account login. If you have forgotten your Xfinity username or password, use the "Forgot username or password" link on the Xfinity login page to recover it first.

The admin username and password for logging into the gateway's settings page may not appear in your Xfinity account. If you need those credentials specifically, contact Comcast or check the gateway's manual.

Calling Comcast to retrieve your credentials

Call Comcast customer service at 1-800-934-6489. Have your account number or the phone number associated with your Xfinity account ready. A representative can confirm your WiFi network name and password over the phone and can also provide the admin username and password if you need to log into the gateway's settings.

Wait times vary depending on the time of day and current call volume. Early morning or weekday afternoons often have shorter waits than evenings or weekends.

Resetting your gateway to restore default credentials

If you cannot find the sticker and do not have access to your Xfinity account, you can reset your gateway to its factory defaults. Locate the small reset button on the back of your gateway (usually recessed so you need a paperclip or pen to press it). Press and hold it for 10 to 15 seconds while the gateway is powered on.

The gateway will restart and return to its original settings. The default username is typically "admin" and the default password is printed on a new sticker that came with your gateway when you first received it. After the reset completes, you will need to set up your WiFi network name and password again from scratch.

A factory reset will also erase any port forwarding rules, DNS settings, or other custom configurations you have made. Only use this method if you are comfortable reconfiguring your network or if you have documentation of your previous settings.

Understanding the difference between WiFi and admin passwords

Your WiFi password is what guests and devices use to connect to your wireless network. Your admin password is what you use to log into the gateway's settings page at 192.168.0.1 or 192.168.100.1 (the exact address depends on your gateway model).

Some Xfinity gateways use the same password for both WiFi and admin access. Others keep them separate. If you have changed your WiFi password since installation, the sticker will show the original password, not your current one. The admin password typically remains the original default unless you have manually changed it.

If you have changed your admin password and cannot remember it, a factory reset is the only way to restore access to the gateway's settings page.

What to do if you still cannot find your credentials

If none of the above methods work, contact Comcast directly. You can call 1-800-934-6489, visit an Xfinity store in person, or use the live chat feature in your Xfinity account online. Have your account number and a photo ID ready.

Comcast can confirm your credentials, reset your gateway remotely in some cases, or send you a replacement gateway with a new sticker if yours is damaged or lost. There is no charge for this service if you are an active Xfinity customer.

Frequently Asked Questions

Can I change my gateway username and password?

You can change your WiFi password through the gateway settings page or through the Xfinity My Account app. The admin username typically cannot be changed on Xfinity gateways, but you can change the admin password by logging into the settings page at 192.168.0.1 or 192.168.100.1.

What if I changed my WiFi password and forgot the new one?

Log into your Xfinity account online or in the app and navigate to your gateway settings. Your current WiFi password will be displayed there. If you do not remember your Xfinity account password, use the password recovery link on the Xfinity login page.

Is the password on the sticker the same as my Xfinity account password?

No. The password on the sticker is your WiFi password, which is different from your Xfinity account password. Your Xfinity account password is what you use to log into xfinity.com or the Xfinity app. Do not confuse the two.

Can I see my admin password in the Xfinity app?

The Xfinity app shows your WiFi network name and password but typically does not display the admin password. Check the sticker on your gateway or contact Comcast if you need the admin password to log into your gateway's settings page.