Where to find your Xfinity username and password

Your Xfinity username is usually the email address you used when you set up your account, or a custom username you created. Your password is what you set during account creation. The fastest way to find both is to log into your Xfinity account online at xfinity.com — if you can already log in, you already know your username works. If you cannot remember your password, use the "Forgot username or password?" link on the login page, and Xfinity will send a reset link to the email address on file.

If you do not have access to that email address anymore, or if you cannot remember which email you used, call Xfinity customer service at 1-800-934-6489. Have your account number ready — you can find it on your bill, in the Xfinity app, or by looking at any recent email from Xfinity. A representative can verify your identity and either tell you your username or reset your password over the phone.

Key Takeaways

  • Your Xfinity username is usually the email address you registered with, and you can verify it by attempting to log in at xfinity.com.
  • If you forget your password, click "Forgot username or password?" on the login page and follow the reset link sent to your email.
  • If you no longer have access to your registered email address, call Xfinity customer service at 1-800-934-6489 with your account number.
  • Your account number appears on your monthly bill, in the Xfinity app, or in confirmation emails from Xfinity.

Using the password reset link

The password reset link is the easiest path if you remember your username or the email address tied to your account. Go to xfinity.com and click "Sign In" in the top right. On the login page, select "Forgot username or password?" and enter either your username or your email address. Xfinity will send a link to the email on file within a few minutes.

Open that email and click the reset link. It will take you to a page where you can create a new password. Make sure your new password is at least 8 characters long and includes uppercase letters, lowercase letters, numbers, and a special character (like ! or @) — Xfinity requires this combination. Once you save your new password, you can log in when ready.

Resetting your password without email access

If the email address on your Xfinity account no longer works, you cannot use the online reset link. Instead, call Xfinity customer service at 1-800-934-6489. Have your account number and a form of ID ready — a driver's license or the last four digits of the Social Security number on the account work for verification.

The representative will confirm your identity and can reset your password over the phone or send a reset link to a different email address you provide. If you want to change the email address on your account itself, they can do that too, though it may take a few minutes to process.

Finding your username if you forgot it

If you set up a custom username (something other than your email address) and cannot remember it, the password reset page can help. Go to xfinity.com, click "Sign In," then "Forgot username or password?" and enter the email address on your account. Xfinity will send you an email that includes your username.

If you do not remember the email address either, or if that email no longer works, call 1-800-934-6489. Have your account number and ID ready. A representative can tell you your username and reset your password in the same call.

What to do if you cannot verify your identity

Xfinity requires identity verification before resetting your password or username over the phone. They typically ask for your account number, the phone number on the account, the last four digits of the Social Security number associated with the account, or your date of birth. If you cannot provide any of these, the representative may ask for other details like your service address or recent bill amount.

If you still cannot verify your identity, ask the representative what documents you can bring to an Xfinity store to complete the process in person. Some locations allow you to reset your password with a photo ID and proof of address (like a utility bill). Check xfinity.com/locations to find a store near you and call ahead to confirm they handle password resets.

Keeping your username and password find

Once you have access to your account, do not share your username or password with anyone, including Xfinity employees or support staff. Xfinity will never ask you for your password in an email or over the phone. If someone contacts you claiming to be from Xfinity and asks for your password, hang up and call 1-800-934-6489 directly to report it.

Change your password every few months, especially if you share your Xfinity account with family members or if you have used the same password on other websites. If you think someone else has accessed your account, reset your password when ready and check your account settings for any unauthorized changes to your contact information or service.

Frequently Asked Questions

Is my Xfinity username the same as my email address?

Usually, yes — most people use their email address as their Xfinity username. But if you created a custom username during setup, it might be different. Try logging in with your email first; if that does not work, use the "Forgot username or password?" link to find out what your actual username is.

Can I change my username?

You cannot change a custom username once it is set, but you can change the email address associated with your account. Call 1-800-934-6489 or log into your account online, go to Account Settings, and update your email. This becomes your new login username for future sign-ins.

How long does the password reset email take to arrive?

The reset email usually arrives within a few minutes. Check your spam or junk folder if you do not see it in your inbox after five minutes. If it still does not arrive, call customer service — they can reset your password directly or send the link to a different email address.

What if I forgot both my username and password and cannot access my email?

Call Xfinity at 1-800-934-6489 with your account number and a form of ID. A representative can verify your identity and tell you your username, then reset your password or send a reset link to a new email address you provide.