Where to find your router login information
Your Xfinity router username and password are printed on a sticker attached to the back or bottom of the device itself. The sticker shows both pieces of information clearly labeled — usually "Username" and "Password" or sometimes "Network Name" and "Network Key" depending on your router model. This is the fastest way to locate them if you still have physical access to the router.
If the sticker is missing, faded, or you cannot reach the router, you can retrieve this information through your Xfinity account online or by calling Comcast support. Both routes take longer than checking the device, but they work when the sticker is no longer readable.
Key Takeaways
- The router sticker on the back or bottom of your device displays both the username and password in plain text.
- Default usernames for Xfinity routers are usually "admin" or "xfinitywifi", and the password is often printed on the same sticker.
- You can reset your router password through the Xfinity My Account website if you forget it or want to change it.
- Calling Comcast at the number on your bill will connect you to a representative who can confirm your credentials over the phone.
Checking the physical sticker on your router
Locate your Xfinity router and look for a white or colored sticker on the back panel or the bottom of the unit. The sticker will display several pieces of information: the network name (SSID), the password for connecting wireless devices, and sometimes the admin username and password for logging into the router's settings page.
Write down or photograph the username and password exactly as they appear. Usernames are case-sensitive, and passwords often contain numbers, letters, and special characters that are straightforward to mistype. If the sticker is worn or partially illegible, take a photo with good lighting and zoom in on your phone to read it clearly.
Retrieving credentials through your Xfinity account
Go to xfinity.comcast.net and sign in with the username and password you use for your Xfinity bill. Once logged in, look for a section labeled "Internet" or "Devices" — the exact name varies by account type. Select your gateway or router from the list of connected devices.
The page should display your router's network name and password. Some accounts also show the admin username and password used to log into the router's settings page. If you do not see this information, the next step is to contact Comcast directly.
Calling Comcast to confirm your router credentials
Find the Comcast customer service number on your monthly bill or visit comcast.com and select "Contact Us." When you call, have your account number ready — it appears on your bill. Tell the representative you need your Xfinity router username and password.
The representative will verify your identity by asking for information like your service address or the last four digits of the phone number on file. Once verified, they will provide both the username and password over the phone. Write them down when ready or ask them to spell out any characters you are unsure about.
Resetting your router password if you forget it
If you have changed your router password and no longer remember it, you can reset it to the factory default through your Xfinity account. Log into xfinity.comcast.net, navigate to your Internet or Devices section, and look for an option to "Reset" or "Restart" your gateway. Some accounts show a "Change WiFi Password" button instead.
Resetting the password will return it to the original credentials printed on the sticker. This process takes a few minutes, and your internet connection will briefly drop during the reset. After the reset completes, you can change the password to something new if you wish.
Understanding the difference between network and admin passwords
Your Xfinity router has two separate passwords. The network password (also called the WiFi password or network key) is what you enter on phones, laptops, and other devices to connect to the internet. The admin password is what you use to log into the router's settings page to change configurations like the network name or security settings.
The sticker on your router shows the network password clearly. The admin password may also be on the sticker, but it is sometimes the same as the network password or a default value like "motorola" or "admin". If you need to change router settings and do not know the admin password, contact Comcast — they can reset it for you.
What to do if your router sticker is completely missing
If the sticker has been removed or is completely illegible, your Xfinity account online is your best source. Log into xfinity.comcast.net, find your device information, and note the credentials shown there. If your account does not display this information, call Comcast at the number on your bill and request the original factory credentials for your specific router model.
When you call, have your account number and service address ready. The representative may ask you to confirm the router model number, which is usually printed on the device itself even if the sticker is gone. Once they confirm your identity, they will provide the credentials you need.
Frequently Asked Questions
Can I change my router password to something I will remember?
Yes. Log into your router's settings page using the admin username and password, then look for a WiFi settings or network settings section. You can change the network password (the one devices use to connect) to anything you choose. Write down your new password and keep it somewhere safe. Changing the admin password is also possible but requires more caution, as you need it to access router settings later.
What if I do not remember my Xfinity account password?
Go to xfinity.comcast.net and click "Forgot username or password?" on the login page. You will be asked to verify your identity using your service address, phone number, or account number. Once verified, you can reset your account password and then log in to retrieve your router credentials.
Is the password on the sticker the same for all Xfinity routers?
No. Each router has a unique network password printed on its individual sticker. The admin password may be a factory default that is the same across many routers, but the network password is specific to your device. Do not share your network password with anyone you do not want using your internet connection.
Why does my router sticker show two different passwords?
One password is for connecting wireless devices to your network (the network or WiFi password), and the other is for logging into the router's settings page (the admin password). You need the network password to use WiFi. You only need the admin password if you want to change router settings like the network name or security type.
Can I log into my router from my phone?
Yes, if you are connected to the router's WiFi network. Open a web browser and type 192.168.0.1 or 192.168.100.1 into the address bar. You will be prompted to enter the admin username and password. Some Xfinity routers also have a mobile app that lets you manage settings from your phone without needing to remember the IP address.