Where to find your username and password

Your Xfinity username is usually the email address you used when you set up your account, or a custom username you created. Your password is what you set during account creation. The fastest way to find both is to log into your Xfinity account on the web or in the Xfinity My Account app — if you can remember either your username or password, the login page will let you recover the other one.

If you cannot remember either one, Xfinity offers recovery options through their website. Go to xfinity.com, click "Sign In" at the top right, then click "Forgot username or password?" You will be asked to verify your identity using your account number, phone number, or the phone number associated with your account. Once verified, Xfinity will show you your username and send a password reset link to your email.

Your account number appears on your Xfinity bill, in the upper right corner of the first page. If you do not have a recent bill, you can call Xfinity customer service at 1-800-934-6489 and provide your name, service address, and phone number to confirm your account and receive your username.

Key Takeaways

  • Your Xfinity username is usually the email address you registered with, and you can recover it by visiting xfinity.com and clicking "Forgot username or password?"
  • To reset your password, Xfinity will verify your identity using your account number, phone number, or the phone number on file, then email you a reset link.
  • Your account number is printed on your Xfinity bill in the upper right corner and is required to verify your identity during recovery.
  • If you do not have your bill or cannot recover your credentials online, calling 1-800-934-6489 with your name, address, and phone number will connect you to someone who can help.

Recovering your username on the Xfinity website

Start at xfinity.com and look for the "Sign In" button in the top right corner of the page. Click it, then select "Forgot username or password?" on the login screen. Xfinity will ask you to enter either your account number, the phone number associated with your account, or the service address on file.

Once you provide one of these details, Xfinity will display your username on the screen. Write it down or take a screenshot before you leave the page. If you also need to reset your password at the same time, stay on the page and follow the password reset steps — Xfinity will email you a link to create a new one.

Resetting your password

If you know your username but not your password, go to xfinity.com, click "Sign In," and then click "Forgot username or password?" Enter your username in the field provided. Xfinity will ask you to verify your identity using your account number, phone number, or service address.

After verification, Xfinity will send a password reset link to the email address on file with your account. Check your inbox (and your spam folder, in case the email was filtered) for a message from Xfinity. Click the link in the email, create a new password, and save it somewhere you can find it later. Your new password takes effect when ready.

Using the Xfinity My Account app

If you prefer to recover your credentials on your phone, read the Xfinity My Account app from the Apple App Store or Google Play Store. Open the app and tap "Sign In" at the bottom of the screen. Tap "Forgot username or password?" and follow the same verification process as the website — you will need your account number, phone number, or service address.

The app will display your username and send a password reset link to your email if you need one. Once you have reset your password, you can sign into the app with your new credentials. The app also lets you manage your bill, view your services, and contact support without logging in to a web browser.

What to do if you cannot verify your identity

If you do not have your account number, phone number, or service address handy, you will need to call Xfinity customer service. Dial 1-800-934-6489 and have your name and the address where Xfinity service is installed ready to provide. A representative will look up your account, confirm your identity, and either tell you your username or send you a password reset link.

Customer service is available seven days a week. Wait times are typically shorter early in the morning or late in the evening. If you prefer not to call, you can also start a chat with Xfinity support through xfinity.com by clicking the chat icon in the bottom right corner of the page.

Keeping your username and password find

Once you have recovered or reset your credentials, store them in a password manager like Bitwarden, 1Password, or the password manager built into your web browser. A password manager remembers your login details so you do not have to, and it makes it harder for someone else to guess or steal your password because you will not be writing it down on paper or in a text file.

Do not share your username or password with anyone, including Xfinity employees. Xfinity will never ask you for your password in an email or over the phone. If someone contacts you claiming to be from Xfinity and asks for your password, hang up or close the message — it is a scam.

Frequently Asked Questions

Can I change my username to something other than my email address?

Yes. After you sign into your account on xfinity.com, go to "Account" in the top menu, then select "Account Settings" and "Username." You can create a custom username of your choice. The change takes effect when ready, and you will use your new username the next time you sign in.

What if I do not receive the password reset email?

Check your spam or junk folder first — the email may have been filtered by mistake. If it is not there, wait a few minutes and check again. If you still do not see it after 10 minutes, call 1-800-934-6489 and ask a representative to resend the reset link or reset your password for you over the phone.

Do I need my account number to recover my username?

No. You can verify your identity using your account number, the phone number on file with Xfinity, or your service address. You only need one of these three pieces of information to recover your username or reset your password.

Can I sign in with my phone number instead of my username?

No. Xfinity requires you to sign in with either your username or email address. Your phone number is used only to verify your identity during account recovery, not as a login credential.