Where to find your Xfinity WiFi password

Your Xfinity WiFi password is stored in your Xfinity account online, accessible through the Xfinity My Account portal or the Xfinity My Account mobile app. You do not need to call Comcast or visit a store — you can retrieve it yourself in a few minutes from your computer or phone.

The password you are looking for is the one that lets you connect devices to your home WiFi network. This is different from your Xfinity account login password. Xfinity calls this your WiFi network password or sometimes your network security key.

Key Takeaways

  • Your WiFi password is stored in the Xfinity My Account portal online, which you can reach from any web browser or the Xfinity My Account app.
  • You will need your Xfinity account username and password to log in and view your WiFi network password.
  • If you have forgotten your account password, you can reset it through the Xfinity login page before you try to find your WiFi password.
  • Your WiFi network name (SSID) and password are usually printed on a sticker attached to your Xfinity modem or gateway device.
  • If you change your WiFi password in the My Account portal, all your devices will need the new password to reconnect.

Using the Xfinity My Account portal on a computer

Go to xfinity.comcast.net in your web browser. Click the "Sign In" button in the top right corner. Enter your Xfinity username (usually your email address) and your account password, then click "Sign In".

Once you are logged in, look for the "Internet" or "WiFi" section in the menu. Click on it. You should see a page showing your WiFi network name and password. The password may be hidden behind dots or asterisks — click "Show" or the eye icon next to it to reveal the full password in plain text.

Write down the password or take a screenshot before you close the page. You will need this exact password, including capital letters and special characters, to connect new devices to your network.

Using the Xfinity My Account mobile app

read the Xfinity My Account app from the Apple App Store or Google Play Store if you do not already have it. Open the app and sign in with your Xfinity username and password.

Tap the "Internet" or "WiFi" section. You should see your network name and password displayed. Tap the eye icon or "Show" to reveal the full password. You can copy the password directly from the app to paste it into your device's WiFi settings.

Finding the password on your modem or gateway device

If you do not want to log into your account online, your WiFi network name and password are usually printed on a white or silver sticker attached to the back or bottom of your Xfinity modem or gateway. Look for the label that says "WiFi Network Name" or "SSID" and "WiFi Password" or "Network Security Key".

This sticker shows the default password that came with your device. If you have changed your WiFi password since you set up your modem, the password on the sticker will no longer work — you will need to use the password you set in the My Account portal instead.

What to do if you forgot your Xfinity account password

If you cannot remember the password to your Xfinity account itself, you will need to reset it before you can log into My Account to find your WiFi password. Go to xfinity.comcast.net and click "Sign In". Below the login fields, click "Forgot username or password?"

Xfinity will ask you to enter your username or the phone number or email address associated with your account. Follow the prompts to verify your identity — you may be asked to answer security questions, receive a code by text or email, or confirm recent account activity. Once you have reset your account password, you can log back into My Account and find your WiFi password.

Changing your WiFi password if you want a new one

You can create a new WiFi password anytime through the My Account portal or app. Log in, go to the Internet or WiFi section, and look for an option to "Change WiFi Password" or "Edit Network Settings". Enter your new password — Xfinity usually requires at least 8 characters.

After you change your password, every device connected to your WiFi will lose its connection. You will need to go to each device's WiFi settings, forget the old network, and reconnect using the new password. This includes phones, tablets, computers, smart TVs, printers, and any other devices on your network.

Troubleshooting if you cannot see your password

If you log into My Account but do not see a WiFi password displayed, your modem may not be active or may not be set up yet. Check that your modem is powered on and that the lights on the front are lit. If the modem appears off or unresponsive, unplug it for 30 seconds, plug it back in, and wait 2 to 3 minutes for it to restart.

If you still cannot see your WiFi information after logging in, contact Xfinity customer service at 1-800-934-6489. They can confirm that your modem is active and help you access your network settings. Have your account number ready when you call.

Frequently Asked Questions

Is my WiFi password the same as my Xfinity account password?

No. Your Xfinity account password is what you use to log into My Account online. Your WiFi password is what you use to connect devices to your home network. They are two separate passwords and are not the same.

Can I see my WiFi password if I am not the account holder?

Only the account holder or someone with authorized access to the Xfinity account can view the WiFi password through My Account. If you live in the home but are not the account holder, ask the account holder to log in and share the password with you, or ask them to change it to something you both know.

What if my WiFi password has special characters and my device will not accept it?

Make sure you are typing the password exactly as it appears, including capital letters, numbers, and symbols. Some devices have trouble with certain special characters — if this happens, you can change your WiFi password to one without special characters through the My Account portal.

Do I need to change my WiFi password regularly?

You do not have to, but changing it once or twice a year is a reasonable practice if you want to limit access to your network. If you suspect someone has your password or if you have had guests over, changing it is a straightforward way to reset who can connect.

What happens if I reset my modem to factory settings?

Resetting your modem will erase any WiFi password changes you made and restore the default password printed on the sticker. All your devices will lose connection and will need to reconnect using the default password. Avoid resetting unless Xfinity support specifically tells you to do so.