Where to find your WiFi password

Your Xfinity WiFi password is stored in your Comcast account online, and you can retrieve it in about two minutes without calling support. Log into your Comcast account at xfinity.com, go to the Internet section, and look for a link labeled "WiFi Network Name & Password" or "Wireless Network." The password will appear there in plain text — it is usually a long string of letters and numbers printed on a sticker on your modem as well.

If you cannot remember your Comcast username or password to log into the account itself, you will need to reset that first by clicking "Forgot Username or Password" on the Comcast login page. Comcast will send a reset link to the email address on file or text a code to the phone number associated with the account.

The WiFi password and your Comcast account password are two separate things. Resetting one does not affect the other.

Key Takeaways

  • Your Xfinity WiFi password appears in your Comcast account under the Internet section, accessible at xfinity.com after you log in.
  • The same password is printed on a sticker attached to your modem, usually on the back or bottom.
  • If you forgot your Comcast account password, use the "Forgot Username or Password" link on the login page to reset it via email or text.
  • Your WiFi password and your Comcast account password are different — changing one does not change the other.
  • If you change your WiFi password in your account, you will need to reconnect all your devices using the new password.

Check the sticker on your modem first

Before logging into your account, look at your Xfinity modem. There is usually a white or silver sticker on the back or bottom that shows your network name (SSID) and WiFi password. The password may be labeled "Network Key," "Passphrase," or "WiFi Password." Write down exactly what you see — it is case-sensitive, meaning uppercase and lowercase letters matter.

If the sticker is worn, faded, or missing, the online method through your Comcast account is your next step. The password on the sticker and the password in your account should match unless you have changed it since installation.

Log into your Comcast account online

Go to xfinity.com and click "Sign In" in the top right corner. Enter your Comcast username (usually your email address) and your Comcast account password. If you do not remember either one, click "Forgot Username or Password" before you continue.

Once you are logged in, look for a section called "Internet" or "Services." Click on it. You should see an option for "WiFi Network Name & Password," "Wireless Network," or "Network Settings." Click that link, and your network name and password will display on the screen.

If you do not see this option, your account may not have online access to WiFi settings. This sometimes happens with older accounts or certain service tiers. In that case, call Comcast at 1-800-934-6489 and ask them to read your WiFi password to you over the phone.

Reset your Comcast account password if you are locked out

If you cannot remember your Comcast username or password, click "Forgot Username or Password" on the xfinity.com login page. Comcast will ask you to verify your identity by answering security questions or confirming the phone number and email on file.

Once verified, Comcast will send a password reset link to your email address or a temporary code to your phone. Follow the link or enter the code to create a new Comcast account password. This process usually takes a few minutes.

Remember: resetting your Comcast account password does not change your WiFi password. Your WiFi password remains the same until you change it intentionally through your account settings.

Change your WiFi password if you want a new one

If you want to replace your current WiFi password with something easier to remember, log into your Comcast account, find the WiFi settings section, and look for an option to "Change Password" or "Edit Network." Enter your new password — Comcast usually requires at least 8 characters and recommends a mix of letters, numbers, and symbols.

After you save the new password, all your devices will disconnect from WiFi. You will need to reconnect each device (phone, laptop, tablet, smart TV, printer, etc.) by selecting your network name and entering the new password. This can take a few minutes per device, so plan for it if you are changing the password during the day.

Write down your new password somewhere safe, or use the same password you use for other accounts if that feels easier to manage — though Comcast recommends keeping it different from your account password for security.

What to do if you cannot find your password anywhere

If the sticker on your modem is gone, you cannot log into your Comcast account, and you do not remember your WiFi password, call Comcast at 1-800-934-6489. Have your account number or the phone number associated with your account ready. A representative can verify your identity and either read your current password to you or reset it to a new one.

Comcast can also walk you through reconnecting your devices once you have the new password. The call usually takes 10 to 15 minutes. If you are having trouble with your modem itself — if it is not turning on or not broadcasting WiFi at all — mention that to the representative, as they may troubleshoot the hardware or send a replacement.

Reconnect your devices after finding your password

Once you have your WiFi password, open the WiFi settings on each device you want to connect. Select your Xfinity network name from the list of available networks. When prompted, enter your password exactly as it appears — spaces, capital letters, and special characters all matter.

Devices usually remember the password after the first connection, so you will not need to enter it again unless you change the password or forget the network. If a device says "Incorrect Password" after you enter it correctly, try forgetting the network in your device settings and reconnecting from scratch.

Frequently Asked Questions

Is my WiFi password the same as my Comcast account password?

No. Your WiFi password is what you use to connect devices to your internet. Your Comcast account password is what you use to log into xfinity.com. They are separate. You can change one without changing the other.

Can I see my WiFi password if I forgot it but I am still connected on one device?

On some devices, yes. On a Windows computer connected to the network, go to Settings > Network & Internet > WiFi > Manage Known Networks, select your Xfinity network, and click "Properties." The password will show under "Security Key" if you check the box to display it. On Mac, open Keychain Access, search for your network name, and check "Show Password."

What if I changed my WiFi password and now I cannot remember the new one?

Log back into your Comcast account at xfinity.com and view your WiFi settings again. The current password will be displayed there. If you cannot log into your account, call 1-800-934-6489 and ask them to show you the password or reset it for you.

Do I need to change my WiFi password regularly?

Comcast does not require it, but changing your password once or twice a year is a common security practice. If you suspect someone has your password or you have had the same one for years, changing it is a good idea. Just remember that all your devices will need to reconnect afterward.

Why does my modem have two network names?

Many Xfinity modems broadcast both a 2.4 GHz network and a 5 GHz network. They usually have the same password but different names — one might say "Xfinity-ABC" and the other "Xfinity-ABC-5G." Both passwords are the same. You can connect to whichever one your device supports or whichever gives you better signal in your location.