Where to find your Xfinity WiFi password

Your Xfinity WiFi password is printed on a sticker attached to your modem or gateway device. Look on the back or bottom of the box — you will see a label with "WiFi Name" (also called SSID) and "WiFi Password" listed separately. The password is usually 8 to 12 characters and may include numbers, letters, and symbols.

If you cannot find the sticker or it has worn away, you can retrieve your password through the Xfinity My Account app or website without needing to reset anything. This is faster than resetting your modem, which would disconnect all your devices temporarily.

Key Takeaways

  • Your WiFi password is on a sticker on the back or bottom of your Xfinity modem or gateway.
  • You can view your password anytime through the Xfinity My Account app or website by signing in with your account username and password.
  • If you change your password intentionally, the new one takes effect when ready on your modem but may take a few minutes to sync across your devices.
  • Resetting your modem to factory settings will erase your custom password and restore the original one from the sticker.

Retrieving your password through Xfinity My Account

Go to xfinity.com and sign in with your Xfinity username and password. On the home page, look for "Internet" or "Services" in the menu, then select "WiFi" or "Network". You should see an option labeled "WiFi Name and Password" or "WiFi Settings". Click it to view your current password in plain text.

On the mobile app, open Xfinity My Account, tap the menu icon (three horizontal lines), select "Internet", then "WiFi Settings" or "Network Settings". Your WiFi name and password will be displayed there. You do not need to be connected to WiFi to use the app — you can use cellular data to look this up.

Changing your WiFi password

If you want to set a new password, you can do this through Xfinity My Account in the same WiFi Settings section. Select "Change WiFi Password" and enter a new one. Xfinity requires passwords to be at least 8 characters long and recommends mixing uppercase letters, lowercase letters, numbers, and symbols to make it harder to guess.

After you change your password, your modem updates when ready, but your connected devices may not realize the change right away. You will need to "forget" the network on each device (phone, laptop, tablet) and reconnect by entering the new password. This usually takes less than a minute per device.

What to do if you forgot your Xfinity account password

If you cannot sign into Xfinity My Account to view your WiFi password, you will need to reset your Xfinity account password first. Go to xfinity.com and click "Forgot Username or Password". You will be asked to verify your identity using your account number, phone number, or email address associated with your account.

Xfinity will send a password reset link to your email or phone. Follow the link to create a new account password, then sign back into My Account to retrieve your WiFi password. This process usually takes a few minutes.

Resetting your modem to restore the original password

If you changed your WiFi password and cannot remember the new one, and you do not have access to your Xfinity account, you can reset your modem to factory settings. This will erase your custom password and restore the original one printed on the sticker. Locate the small reset button on the back of your modem (usually recessed so you need a paperclip or pin to press it), hold it for 10 to 15 seconds, and release.

Your modem will restart and take 5 to 10 minutes to come back online. All your devices will lose their connection and will need to reconnect using the original password from the sticker. Resetting also erases any other custom settings you made, so use this only as a last resort.

Troubleshooting when you cannot see your password

If the sticker on your modem is missing or unreadable, do not assume you need to reset. The Xfinity My Account method works even if the physical label is gone. If you cannot access My Account because you forgot your Xfinity username or password, reset your account password first using the steps above.

If your modem is very old or was purchased used, the sticker may show a default password that no longer works. In this case, sign into My Account to see your actual current password, which may be different from what the sticker says. If you still cannot access your account, contact Xfinity support at 1-800-934-6489 and have your account number ready.

Frequently Asked Questions

Can I see my WiFi password if I am not connected to the internet?

Yes. You can use the Xfinity My Account app on your phone over cellular data, or you can use a computer on a different WiFi network to visit xfinity.com. You do not need to be connected to your own Xfinity WiFi to view your password.

What if I changed my password and now my devices won't connect?

Go to each device's WiFi settings, find your Xfinity network name, and select "Forget This Network". Then search for the network again and reconnect using your new password. This forces the device to re-authenticate instead of trying to use the old password stored in its memory.

Is my WiFi password the same as my Xfinity account password?

No. Your Xfinity account password is what you use to sign into xfinity.com. Your WiFi password is separate and is used only to connect devices to your internet. You can change one without affecting the other.

Will resetting my modem affect my internet service?

Resetting your modem will temporarily disconnect your internet for 5 to 10 minutes while it restarts. After it comes back online, your internet service will work normally. You will just need to reconnect your devices to WiFi using the restored password.