Where to find your Xfinity WiFi password

Your Xfinity WiFi password is stored in your Xfinity account online or in the Xfinity My Account mobile app. You do not need to call customer service — you can retrieve it yourself in about two minutes. The password appears in your account settings under the WiFi or Network section, and it is the same password you use to connect any device to your home network.

If you have never changed your password since Xfinity installed your modem, the original password is printed on a sticker attached to the modem itself. Look for a label on the back or bottom of the device that says "WiFi Name" and "WiFi Password" or "Network Key". The password is usually eight characters or longer and may include numbers and capital letters.

If you have changed your password and cannot remember it, or if the sticker is missing or unreadable, the online account method is your fastest option. You will need your Xfinity username and password to log in — these are different from your WiFi password.

Key Takeaways

  • Your WiFi password is visible in the Xfinity My Account app or on the Xfinity website under Network or WiFi settings.
  • The original password is printed on a sticker on your modem if you have never changed it.
  • You need your Xfinity account login (username and password) to view your WiFi password online, not your WiFi password itself.
  • Resetting your WiFi password through your account changes the password for all devices on your network, so plan ahead if others use your WiFi.

Retrieve your password through the Xfinity website

Go to xfinity.com and click "Sign In" at the top right. Enter your Xfinity username and password — this is the account login you use to pay your bill, not your WiFi password. Once you are logged in, look for "Internet" or "My Services" in the menu and select it.

Find the section labeled "Network" or "WiFi" and click on it. Your WiFi network name (also called SSID) and password will appear on this page. The password may be hidden behind a "Show" button or eye icon — click it to reveal the full password. Write down or copy the password before you close the page.

If you cannot find the Network section, look for "Devices" or "Connected Devices" instead. Some account layouts show WiFi settings under a different name depending on your modem model and account type.

Use the Xfinity My Account app

read the Xfinity My Account app from the Apple App Store or Google Play Store if you do not already have it. Open the app and sign in with your Xfinity username and password.

Tap the menu icon (three horizontal lines) at the bottom or top of the screen, then select "Internet" or "My Services". Look for "Network" or "WiFi Settings" and tap it. Your WiFi name and password will display on this screen. Tap the eye icon next to the password to reveal it if it is hidden.

The app method is often faster than the website if you are using a phone or tablet, because the layout is simpler and the WiFi settings are usually easier to find.

Check the sticker on your modem

Look at the back, bottom, or side of your Xfinity modem — it is the box that connects to your wall outlet and cable line. You should see a white or gray sticker with printed information. The sticker will show your WiFi network name and WiFi password, usually labeled as "WiFi Name" and "WiFi Password", "Network Name" and "Network Key", or "SSID" and "Password".

This method only works if you have never changed your password since Xfinity installed the modem. If you have changed it, the sticker will show the original password, not your current one. If the sticker is worn, faded, or missing, use the online account method instead.

Reset your WiFi password if you cannot find it

If you have tried the methods above and still cannot locate your password, you can create a new one through your Xfinity account. Go to xfinity.com, sign in, and navigate to the Network or WiFi section. Look for an option that says "Change WiFi Password", "Reset Password", or "Edit Network Settings".

Click that option and follow the prompts to enter a new password. Xfinity will ask you to create a password that is at least eight characters long and may require numbers or special characters. After you save the new password, all devices currently connected to your WiFi will be disconnected. You will need to reconnect each device using the new password.

This process usually takes effect within a few minutes. If a device does not reconnect after ten minutes, restart the device or forget the network and reconnect manually by entering the new password.

What to do if you are locked out of your Xfinity account

If you cannot remember your Xfinity account username or password, you will not be able to view your WiFi password online. Go to xfinity.com and click "Sign In", then click "Forgot username?" or "Forgot password?" at the bottom of the login box.

Xfinity will ask you to verify your identity using your phone number, email address, or account number. You can find your account number on your bill or on any Xfinity paperwork you received when service was installed. After you verify your identity, Xfinity will send you a link to reset your account password. Once you reset it, you can log in and retrieve your WiFi password using the methods described above.

If you do not have access to the phone number or email address on file, call Xfinity customer service at 1-800-934-6489. They can verify your identity over the phone and help you regain access to your account.

Frequently Asked Questions

Is my WiFi password the same as my Xfinity account password?

No. Your Xfinity account password is what you use to log into xfinity.com to pay your bill. Your WiFi password is what you use to connect devices to your home network. They are separate and unrelated. You need your account password to view your WiFi password, but knowing one does not tell you the other.

Can I see my WiFi password if I am not the account holder?

No. Only the account holder can log into the Xfinity account and view the WiFi password. If you live in the home but are not the account holder, ask the account holder to retrieve the password for you or to give you permission to access the account. Xfinity does not provide WiFi passwords to people who are not authorized on the account.

What if I see multiple WiFi networks from my modem?

Xfinity modems often broadcast two networks: one for regular WiFi (usually 2.4 GHz) and one for faster WiFi (usually 5 GHz). Both networks use the same password. Some modems also broadcast an "xfinitywifi" network, which is a public hotspot — that is separate and does not use your home password. Look for the network name that matches the one printed on your modem sticker or shown in your account.

Do I need to change my WiFi password regularly?

You do not have to, but changing it every few months is a common security practice. If you think someone has your password or if you want to disconnect a device from your network, changing the password will force all devices to reconnect using the new one. After you change it, write down the new password somewhere safe so you do not lose it again.