Where to find your Xfinity WiFi password

Your Xfinity WiFi password is printed on a sticker attached to your modem or gateway device. Look on the back or bottom of the box — you will see a label with "WiFi Name" (also called SSID) and "WiFi Password" listed together. The password is usually 8 to 12 characters and may include numbers, letters, and symbols.

If the sticker is missing or unreadable, you can reset the password through your Xfinity account online or retrieve it from your account settings. This takes a few minutes and does not require calling customer service.

Key Takeaways

  • The WiFi password is printed on a sticker on the back or bottom of your modem or gateway device.
  • You can view or change your password by logging into your Xfinity account at xfinity.com and navigating to Internet settings.
  • If you have forgotten your Xfinity account password, you can reset it through the Xfinity login page before accessing WiFi settings.
  • A factory reset of your modem will erase your custom password and restore the default one printed on the device sticker.

Retrieving the password through your Xfinity account

Go to xfinity.com and sign in with your Xfinity username and password. If you do not remember your account password, click "Forgot username or password?" on the login page and follow the steps to reset it using your email address or phone number.

Once logged in, look for "Internet" or "Manage My Services" in the menu. Select your gateway or modem from the list of devices. You should see a section labeled "WiFi" or "WiFi Settings" — click it to view your current WiFi name and password. Some accounts show this information directly; others require you to click "View WiFi Password" or a similar button.

Write down the password exactly as it appears, including capital letters and symbols. WiFi passwords are case-sensitive, meaning uppercase and lowercase letters are different.

Changing your WiFi password

If you want to create a new password instead of using the one on the sticker, you can change it in the same Xfinity account section where you view it. Look for an "Edit" or "Change Password" button next to your current WiFi password.

Enter a new password between 8 and 63 characters long. Xfinity recommends using a mix of uppercase letters, lowercase letters, numbers, and symbols to make it harder to guess. Avoid using personal information like your name or address. After you save the new password, all devices currently connected to your WiFi will be disconnected and will need to reconnect using the new password.

What to do if you cannot access your Xfinity account

If you have forgotten your Xfinity account password and cannot reset it through the login page, you will need to verify your identity by phone. Call Xfinity customer service at 1-800-934-6489 and have your account number or the phone number associated with your account ready. A representative can verify your identity and help you reset your account password or retrieve your WiFi password.

Alternatively, if you have a smartphone or tablet that is already connected to your Xfinity WiFi, you can sometimes view the saved password in your device's WiFi settings without logging into your Xfinity account. On an iPhone, go to Settings > WiFi, tap the information icon next to your network name, and look for the password field. On Android, go to Settings > WiFi, long-press your network name, and select "Share" — the password will appear in a QR code or text field.

Resetting your modem to restore the default password

If you changed your WiFi password and cannot remember the new one, you can perform a factory reset on your modem to restore the default password printed on the device sticker. Locate the small reset button on the back of your modem — it is usually recessed so you cannot press it by accident.

Use a paperclip or the tip of a pen to press and hold the reset button for 10 to 15 seconds while the modem is powered on. The lights on the front will blink and the modem will restart. This process takes about 5 minutes. Once it finishes, your WiFi name and password will return to the defaults on the sticker, and you will need to reconnect all your devices.

A factory reset will also erase any other custom settings you made to your modem, such as parental controls or port forwarding. Only do this if you are certain you want to restore everything to factory defaults.

Connecting devices after you have the password

Once you have located or retrieved your password, go to the WiFi settings on the device you want to connect — a phone, laptop, tablet, or smart TV. Select your Xfinity network name from the list of available networks. When prompted, enter the password exactly as it appears, paying attention to uppercase and lowercase letters.

If the password does not work after you enter it correctly, restart your modem by unplugging it for 30 seconds and plugging it back in. Wait for all the lights to stabilize before trying to connect again. If you still cannot connect, the password on the sticker may be outdated or the device may have a problem — contact Xfinity support for further troubleshooting.

Frequently Asked Questions

Is my WiFi password the same as my Xfinity account password?

No. Your Xfinity account password is what you use to log into xfinity.com or the Xfinity mobile app. Your WiFi password is separate and is used only to connect devices to your home internet. You can change one without affecting the other.

Can I see my WiFi password if I am not the account holder?

You can view the password on the sticker attached to the modem if you have physical access to it. To view it through the Xfinity account online, you must log in with the account holder's username and password. If you live in the home but are not the account holder, ask the account holder to show you the password or to log in and retrieve it for you.

What if the password on the sticker has special characters I cannot type?

Double-check that you are reading the characters correctly — some symbols can look similar on small stickers. Take a photo of the sticker in good lighting if needed. If you are certain the character is correct but your device does not have a key for it, you can change your WiFi password to something simpler through your Xfinity account settings.

Does changing my WiFi password affect my internet speed?

No. Changing your WiFi password does not change your internet speed or the quality of your connection. It only controls who can connect to your network. Your speed is determined by your Xfinity service plan and the modem's capabilities.