The fastest way to reset your Xfinity password
Go to xfinity.com, click "Sign In" in the top right, then click "Forgot username or password?" on the login page. Xfinity will ask you to enter your username or the phone number, email, or account number associated with your account. Choose whichever one you remember. You'll then receive a password reset link by email or text, depending on what you choose. Click that link, create a new password, and you're done — usually within a few minutes.
If you don't receive the reset email or text within a few minutes, check your spam or junk folder. If it's not there, the phone number or email on file may be outdated. In that case, you'll need to verify your identity another way, which the Xfinity website will walk you through — typically by answering security questions or confirming recent account activity.
Key Takeaways
- The password reset link from xfinity.com works within minutes if you have access to the email or phone number on your account.
- If you can't receive a reset email or text, Xfinity can verify your identity using security questions or recent account details instead.
- You can also call Xfinity customer service at 1-800-934-6489 to reset your password over the phone with identity verification.
- A new password must be at least 8 characters and include uppercase, lowercase, numbers, and a special character like ! or @.
- If you share your account with family members, changing your password will sign everyone out of the Xfinity app and website.
What to do if you don't recognize your account email or phone number
If the email or phone number Xfinity shows on your account is not yours, you cannot reset your password online. Instead, call Xfinity customer service at 1-800-934-6489. Have your account number ready — you can find it on a recent bill or in a confirmation email from when you signed up. The representative will verify your identity by asking for information like your service address, the last four digits of the Social Security number on the account, or recent charges.
Once verified, the representative can update your email or phone number and send you a password reset link to your correct address. This process usually takes 10 to 15 minutes on the phone.
Password requirements and what makes a strong one
Xfinity requires passwords to be at least 8 characters long and include at least one uppercase letter, one lowercase letter, one number, and one special character (such as !, @, #, $, %, or &). "Password123!" meets these rules. "password123" does not, because it lacks uppercase and a special character.
Avoid using your name, your address, or your account number in your password. Do not reuse a password from another website or service. If you use the same password for Xfinity and for your email, and someone gains access to one, they can access both.
Resetting your password on the Xfinity mobile app
If you're already signed into the Xfinity app on your phone or tablet, you can change your password without signing out. Tap the menu icon (three horizontal lines) at the bottom right, then tap "Account," then "Profile," then "Change Password." Enter your current password, then create a new one that meets Xfinity's requirements.
If you're not signed in and can't remember your password, you cannot reset it from the app. Use the web browser method described above instead. After you reset your password on xfinity.com, sign back into the app with your new password.
What happens when you change your password
Changing your Xfinity password will sign you out of the Xfinity website and app on all devices — your phone, tablet, computer, and any other device where you were signed in. You'll need to sign back in with your new password on each device. This is a security feature: if someone else was using your account, they will be locked out.
Changing your Xfinity password does not change your WiFi network password. Your WiFi password is separate and is usually printed on the back of your modem or router. If you want to change your WiFi password, you'll do that through the Xfinity app or website under "Internet" or "WiFi Settings," not under account settings.
If you still can't reset your password
If the password reset link doesn't work, the security questions won't load, or you can't reach the email or phone on your account, call Xfinity customer service at 1-800-934-6489. Have your account number and a form of ID ready. The representative can reset your password over the phone after verifying your identity. Wait times are usually shortest on weekday mornings before 10 a.m.
You can also visit an Xfinity store in person if one is near you. A representative there can verify your identity and reset your password on the spot. Find store locations and hours at xfinity.com/locations.
Frequently Asked Questions
Can I use the same password for Xfinity and my email?
You can, but it's not recommended. If someone guesses or steals your Xfinity password, they'll also have access to your email. Use a different password for each service so a breach in one doesn't compromise the others.
How long does a password reset link stay valid?
The reset link Xfinity sends you is usually valid for 24 hours. If you don't click it within that time, you'll need to request a new one. The link is also one-time use — once you click it and create a new password, the old link stops working.
Will resetting my password affect my internet service?
No. Resetting your account password only affects your ability to sign into xfinity.com and the Xfinity app. Your internet, TV, or phone service will continue to work normally. You won't lose service or have any interruption.
What if I think someone else is using my account?
Change your password when ready using the steps above. Then sign into your account on xfinity.com, go to "Account," and check "Recent Activity" or "Devices" to see where your account has been accessed. If you see unfamiliar devices or locations, you can sign them out from that page. Contact Xfinity customer service if you see suspicious activity you can't explain.