Where to find your Xfinity WiFi password

Your Xfinity WiFi password is printed on a sticker attached to your modem or gateway device — usually on the back or bottom. Look for a label that says "WiFi Password," "Network Key," or "Passphrase." The password appears next to "SSID" (the network name) or sometimes under a section labeled "Security Key" or "Pre-Shared Key."

If you cannot locate the sticker or the text has faded, you can reset and view your password through the Xfinity My Account app or website without calling support. This takes about five minutes.

Key Takeaways

  • Your WiFi password is on a sticker on your modem or gateway — check the back or bottom first.
  • You can view or reset your password by logging into your Xfinity account online or through the My Account app.
  • If you reset your password, all devices currently connected will disconnect and need the new password to reconnect.
  • The default network name is usually "XFINITY" or "XFINITY-[numbers]" unless you changed it yourself.

Using the Xfinity My Account app or website

Log into your Xfinity account at xfinity.comcast.net or open the Xfinity My Account app on your phone. Use the email address and password you set up when you created your Xfinity account (this is different from your WiFi password).

Once logged in, look for a section called "Internet" or "WiFi Settings." The exact location varies slightly depending on whether you are on the website or app, but it is usually in the main menu or under "Services." Select your gateway or modem from the list of devices if you have more than one.

You should see your current WiFi network name and password displayed. If the password field shows dots or asterisks, click "Show" or the eye icon to reveal it in plain text.

Resetting your WiFi password through Xfinity

If you want to change your password to something easier to remember, you can do this in the same WiFi Settings section. Look for a button or link that says "Change WiFi Password" or "Edit WiFi Settings."

Enter a new password that is at least 8 characters long. Xfinity recommends mixing uppercase letters, lowercase letters, numbers, and symbols, though the system will accept passwords without all of these. Write down or save your new password somewhere safe before you confirm the change.

After you reset the password, every device connected to that WiFi network will be disconnected when ready. You will need to reconnect each device by selecting the network name and entering the new password. This includes phones, laptops, tablets, smart TVs, printers, and any other WiFi-enabled devices in your home.

What to do if you forgot your Xfinity account password

If you cannot remember the password to your Xfinity account itself (not your WiFi password), you cannot view your WiFi password online. Go to xfinity.comcast.net and click "Forgot Password" on the login page.

Xfinity will send a reset link to the email address associated with your account. Click the link, create a new account password, and then log back in to view your WiFi settings. This process usually takes a few minutes.

If you do not have access to the email address on file, call Xfinity customer service at 1-800-934-6489 and have your account number or phone number ready. A representative can verify your identity and help you regain access to your account.

Resetting your modem or gateway to factory defaults

If you cannot access your Xfinity account and the sticker on your device is unreadable, you can perform a factory reset on your modem or gateway. This erases all your custom settings and returns the device to its original state, including the WiFi password.

Locate the small reset button on the back or bottom of your device — it is usually recessed so you cannot press it by accident. Use a paperclip or the tip of a pen to hold the button down for 10 to 15 seconds while the device is powered on. The lights on the front will flash, and the device will restart.

After the restart is complete (usually 2 to 5 minutes), the WiFi network name and password will revert to the defaults printed on the original sticker. If you no longer have that sticker, contact Xfinity support to confirm the default credentials for your specific model.

Warning: A factory reset will disconnect all your devices and erase any custom network settings you created, such as a guest network or custom WiFi name. Only do this if you cannot recover your password any other way.

Checking your network name if you changed it

If you customized your WiFi network name (SSID) at some point, the name you see when you search for available networks may not match what is printed on your modem sticker. The sticker shows the default name Xfinity assigned, not any name you created yourself.

To find your current network name, look at the list of available WiFi networks on any device in your home — the name you see there is the one you are currently using. Then log into your Xfinity account and check the WiFi Settings section to confirm the password for that specific network name.

If you want to change your custom network name back to the default, you can do that in the WiFi Settings section as well. This can be helpful if you forgot what you named it or want to simplify your setup.

Frequently Asked Questions

Is my WiFi password the same as my Xfinity account password?

No. Your WiFi password is what you enter on your phone or laptop to connect to the internet. Your Xfinity account password is what you use to log into xfinity.comcast.net or the My Account app. They are completely separate and do not have to match.

Can I see my WiFi password if I am not the account holder?

No. Only the person whose name is on the Xfinity account can log in and view the WiFi password. If you live in the home but are not the account holder, ask the account holder to share the password with you or to log in and show you where to find it.

What if my modem sticker is damaged and I cannot read the password?

Log into your Xfinity account online or in the app and view your WiFi password in the Internet or WiFi Settings section. If you cannot access your account, call Xfinity at 1-800-934-6489 with your account number or the phone number on file, and they can provide the password over the phone.

Will resetting my WiFi password affect my internet speed?

No. Changing your WiFi password does not change your internet speed or service. It only changes the code you need to enter to connect to the network. Your modem and internet connection remain the same.

How often should I change my WiFi password?

There is no set rule, but changing it once or twice a year is reasonable if you want to keep your network find. Change it when ready if you think someone has learned your password or if a device you no longer trust has been connected to your network.