Priceline's main customer service number for car rentals
Priceline's general customer service line is 1-800-PRICELINE (1-800-774-2354). This number handles car rental reservations, changes, and questions about existing bookings. Wait times vary depending on the time of day and season, but you can typically reach someone within 10 to 20 minutes during business hours.
When you call, have your confirmation number ready — it's in your confirmation email and makes the process faster. The system will route you based on what you need: new bookings, existing reservation changes, or cancellations. If you're calling about a rental that's already in progress or about to start, mention that upfront so the agent prioritizes your call.
Priceline also staffs this line for questions about rental car add-ons like insurance, GPS devices, or additional drivers. If your question is about a specific rental company's policy (for example, whether Enterprise charges for a second driver), the Priceline agent can usually answer based on the terms of your booking, but the rental company's own customer service may have more detailed information.
Key Takeaways
- Call 1-800-774-2354 for any Priceline car rental question, from making a new reservation to changing an existing one.
- Have your confirmation number from your email ready before calling to speed up the process.
- Priceline's phone line handles reservations, cancellations, and questions about add-ons like insurance or extra drivers.
- For questions specific to the rental company's own policies, you may need to contact the rental location directly after your booking is confirmed.
- Calling during off-peak hours (early morning or late evening) often means shorter wait times than midday.
When to call versus using the website or app
Priceline's website and mobile app let you view, modify, or cancel most reservations without calling. If you need to change your pickup time, return date, or car type, the app often handles this in seconds. Cancellations also process when ready online if the rate you booked allows cancellation.
Call Priceline instead if you've already paid and want to discuss a refund, if you need to add a driver or insurance after booking, or if you're having trouble accessing your reservation online. Some older bookings or special rates don't show up in the app, and the phone agent can pull those up. If you're within 24 hours of your rental and need to make changes, calling is usually faster than waiting for the website to process.
What information you'll need before calling
Gather these details before you dial: your confirmation number (from your email), the email address you used to book, your driver's license number, and the phone number associated with the reservation. If you're calling about a change or problem with a rental that's already started, have the rental agreement from the rental location if you can access it.
If you're calling about a rental that hasn't been picked up yet, you'll also want to know the exact dates and location you booked. The agent can pull up your reservation with just the confirmation number, but having this information ready prevents back-and-forth questions and speeds up the call.
Priceline's hours and what to expect on hold
Priceline's customer service line operates seven days a week. Hours are typically 6 a.m. to midnight Eastern Time, though this can shift seasonally. During peak travel seasons (summer, holidays, spring break), wait times climb significantly — sometimes 30 minutes or longer. Calling on a weekday morning or late evening usually means a shorter wait.
When you call, an automated system asks what you need before connecting you to an agent. Be as specific as possible — saying "I need to change my reservation" gets you routed faster than a general inquiry. Priceline does not currently offer callback options, so you'll wait on the line. Some agents offer to text or email you a summary of changes made during the call, which is useful to have in writing.
Contacting the rental company directly
Once your Priceline reservation is confirmed, you receive the rental company's name and location details. If your question is about that specific rental company's policies — whether they charge for underage drivers, what their fuel policy is, or whether they have a specific car model available — calling the rental location directly is often faster than going through Priceline.
The rental company's phone number appears in your confirmation email. Calling them directly also lets you ask about upgrades, loyalty program benefits, or special requests (like a car with a backup camera) that Priceline may not be able to arrange. However, for changes to your Priceline rate or cancellation of the Priceline booking itself, you still need to contact Priceline.
Resolving problems with your rental
If you picked up your rental and discovered a problem — the car has damage, it's not the type you booked, or there's a mechanical issue — contact the rental location first. They can usually swap the car on the spot. Take photos of any damage before leaving the lot and get a written note on your rental agreement about what was wrong.
If the rental company won't resolve the issue and you booked through Priceline, then call Priceline to report the problem. Have your photos, the rental agreement, and notes about what happened ready. Priceline can sometimes intervene with the rental company or discuss refund options, though the outcome depends on your specific rate and the rental company's policies.
Frequently Asked Questions
Does Priceline charge a fee to call customer service?
No. Calling 1-800-774-2354 is a standard long-distance call on your phone plan — Priceline does not charge a separate fee for customer service. If you're calling from outside the United States, international long-distance rates may explore depending on your carrier.
Can I reach Priceline by email or chat instead of calling?
Priceline offers email support through its website contact form, though response times are typically 24 to 48 hours. Live chat is available on the Priceline website and app during business hours. For urgent issues with a rental starting soon, calling is faster than email or chat.
What if I booked a car rental through a third-party site that uses Priceline's inventory?
If you booked through a different travel site (like Kayak, Google Flights, or another aggregator), contact that site's customer service first — they may have their own support line. They can tell you whether Priceline handles the reservation or if another company does. Your confirmation email will show who actually processed your booking.
Can Priceline help if I'm locked out of my account?
Yes. Call 1-800-774-2354 and explain that you can't access your account. The agent can pull up your reservation using your email address and driver's license number, and they can help you reset your password or retrieve your confirmation details without logging in.
What's the best time to call for a shorter wait?
Early morning (6 a.m. to 9 a.m. Eastern) and late evening (after 9 p.m. Eastern) typically have shorter waits than midday or early afternoon. Calling on a Tuesday, Wednesday, or Thursday is usually faster than weekends. Avoid calling during major holidays or the day before a long weekend.