How to contact Expedia by phone

Expedia's main customer service number in the United States is 1-800-EXPEDIA (1-800-397-3342). This line handles booking questions, changes, and cancellations. Wait times vary by time of day and season — calling early morning on weekdays typically means shorter holds than calling evenings or weekends.

When you call, have your confirmation number ready. Expedia will ask for it before discussing your reservation. If you booked a flight, hotel, car rental, or package deal through Expedia, this same number handles all of those. The system will route you to the right department based on what you need.

Expedia also offers phone support through its website — you can request a callback rather than waiting on hold. Log into your account, go to "Help," and look for the phone callback option. This is useful if you are calling during peak hours.

Key Takeaways

  • Expedia's main U.S. phone number is 1-800-397-3342, and you will need your confirmation number when you call.
  • Refund policies depend on what you booked and when you cancel — hotel refunds differ from flight refunds, and both depend on the rate type you purchased.
  • Most hotel cancellations made before the important date shown in your confirmation receive a full refund, but some rates are non-refundable by design.
  • Flight refunds are handled by the airline, not Expedia, so the airline's policy determines whether you get money back or a credit.
  • If Expedia made an error on your booking, you have a stronger case for a refund than if you straightforward changed your mind.

How refunds work for hotels booked through Expedia

When you book a hotel through Expedia, the refund depends on the rate type you chose at checkout. Most hotels offer a "refundable" rate and a "non-refundable" rate — the non-refundable rate is cheaper because you cannot get your money back if you cancel. Your confirmation email states which rate you purchased.

If you booked a refundable rate, you can cancel up until the date and time shown in your confirmation and receive a full refund. That important date is set by the hotel, not by Expedia. If you cancel after that important date, the hotel keeps the money. Expedia does not override the hotel's cancellation policy.

If you booked a non-refundable rate, the hotel will not refund your money under any circumstance except in rare cases where Expedia made a pricing error or the hotel cancels on you. Expedia cannot force a hotel to refund a non-refundable booking.

How refunds work for flights booked through Expedia

Expedia is a booking agent for flights — it does not own the flights or set the refund rules. The airline that operates your flight controls whether you get a refund or a credit. Expedia cannot override the airline's policy.

Most airline tickets sold today are non-refundable. If you cancel, the airline issues a credit for the ticket price that you can use toward a future flight on that airline. A few airlines and a few fare types still offer refundable tickets, but you pay more for them. Your confirmation email shows whether your ticket is refundable or non-refundable.

If you want to cancel a flight, you must contact the airline directly or go through Expedia to request the cancellation. Expedia will submit the request to the airline, but the airline makes the final decision. Processing takes several days to several weeks depending on the airline.

When Expedia may issue a refund beyond the normal policy

Expedia will sometimes refund a booking even if the normal policy would not allow it. This happens when Expedia made an error — for example, showing a price that was incorrect, or charging you twice for the same booking. If you believe Expedia made a mistake, explain it clearly when you call 1-800-397-3342.

Expedia may also refund you if the hotel or airline cancels your reservation. If a hotel closes or an airline cancels your flight, Expedia will work with you to rebook or refund. This is not a discretionary refund — it is your right when the business cancels on you.

If you paid with a credit card and Expedia refuses to refund you, you can dispute the charge with your credit card company. This is called a chargeback. Your card issuer will investigate whether Expedia's refusal was justified. This process takes 30 to 90 days.

What to expect when you call about a refund

Have your confirmation number, the dates of your stay or flight, and the amount you paid. The representative will pull up your booking and explain why your refund was or was not processed. If your booking is within the cancellation window, they can cancel it when ready and process the refund.

Refunds typically appear back on your original payment method within 5 to 10 business days after Expedia processes them. If you paid by credit card, your card company may take an additional few days to post the credit. If you paid by debit card, the timeline is often longer — sometimes 10 to 14 days.

If the representative tells you that you are not may have access to to a refund under the policy, ask them to explain which policy applies and why. Write down the name of the representative and the time of the call. If you disagree, you can call back and speak to a supervisor.

Alternatives if phone support does not resolve your issue

Expedia has a website help center where you can submit a written request. Log into your account, go to "Help," and select "Contact Us." You can describe your issue in detail and attach documents like screenshots of your confirmation. Responses typically come within 24 to 48 hours.

If you booked a flight and the airline is the issue, you may need to contact the airline directly. Expedia can tell you the airline's customer service number, or you can find it on the airline's website. The airline makes the final decision on flight refunds, not Expedia.

If you used a third-party payment service like PayPal or Apple Pay, you can also dispute the charge through that service. PayPal and similar platforms have their own refund processes that may be faster than going through Expedia.

Frequently Asked Questions

Will Expedia refund me if I cancel a non-refundable hotel booking?

No, not under the standard policy. Non-refundable rates are cheaper because the hotel keeps your money if you cancel. Expedia cannot override this. Your only option is to contact the hotel directly and ask if they will make an exception, though most will not.

How long does it take to get a refund after I cancel?

Expedia processes refunds within 5 to 10 business days. Your bank or credit card company may take an additional 3 to 7 days to post the credit. Debit card refunds often take longer — up to 14 days total. Check your confirmation email for the exact cancellation important date for your booking.

Can I get a refund if I booked the wrong dates by mistake?

If you booked a refundable rate, you can cancel and rebook at no penalty as long as you cancel before the important date. If you booked a non-refundable rate, Expedia may refund you if you call when ready and explain the error. The sooner you contact them, the better your chances.

What if the price drops after I book?

Expedia does not automatically refund the difference if prices fall. You can cancel your current booking (if it is refundable) and rebook at the lower price. If your booking is non-refundable, you are locked in at the original price.

Do I call Expedia or the airline if my flight is cancelled?

The airline cancels flights, not Expedia. You can call Expedia to find out what happened, but the airline controls your options — usually a rebooking on another flight or a refund. Calling the airline directly is often faster than going through Expedia.