Expedia's main customer service number and what it covers

Expedia's primary phone number in the United States is 1-800-EXPEDIA (1-800-397-3342). This line handles reservations, changes to existing bookings, cancellations, and general questions about flights, hotels, car rentals, and vacation packages.

The line operates seven days a week. Wait times vary by time of day and season — you'll typically reach someone faster on weekday mornings than on weekend evenings or during peak travel periods like holidays. Expedia does not publish average wait times, so calling early in the day or mid-week often means shorter holds.

When you call, have your confirmation number ready. Expedia uses this to pull up your reservation when ready rather than asking you to spell out names or dates. If you don't have a confirmation number, the agent can search by the email address or phone number you used when booking.

Key Takeaways

  • Expedia's main U.S. phone line is 1-800-397-3342, available seven days a week for bookings, changes, and cancellations.
  • Have your confirmation number ready before calling so the agent can locate your reservation without asking for spelling or dates.
  • International travelers can reach Expedia through country-specific numbers, which are listed on the Expedia website under "Contact Us."
  • For refund status or disputes about charges, you may be transferred to a specialized department that handles billing questions.
  • Chat and email options exist on Expedia.com if you prefer not to call, though phone support typically resolves issues faster.

What you can and cannot handle by phone

Expedia's phone agents can modify or cancel reservations, process refunds for cancellable bookings, answer questions about your itinerary, and help you add services like seat upgrades or hotel room changes. They can also look up past bookings if you've lost your confirmation email.

What phone agents cannot do: they cannot rebook you on a different airline or hotel if your original choice is no longer available — that requires you to search and book separately through the website or app. They also cannot override airline or hotel policies (for example, a non-refundable rate remains non-refundable even if you call). If your issue involves a dispute with your credit card company or a charge-back, the agent will document your case but cannot reverse it directly.

For complex situations — such as a missing hotel reservation that Expedia booked but the hotel never received — phone support can escalate to a specialized team, though this typically takes several business days to resolve.

International phone numbers and alternative contact methods

If you're calling from outside the United States, Expedia maintains country-specific numbers. The easiest way to find the correct number for your location is to visit Expedia.com, scroll to the footer, and click "Contact Us." The page displays phone numbers for Canada, the United Kingdom, Australia, and dozens of other countries, along with local hours of operation.

Beyond phone support, Expedia offers chat through its website and mobile app during business hours. Chat typically has shorter wait times than phone during peak periods, though agents may have less ability to handle complex rebooking situations. Email support exists but can take 24 to 48 hours for a response, making it unsuitable for urgent changes.

The Expedia mobile app also includes a "Help" section where you can message support directly about a specific booking. This creates a record of the conversation that you can reference later if needed.

When to call versus when to use the website

Call Expedia if you need to cancel or modify a reservation and want confirmation when ready, if you have questions about what's included in your booking, or if something went wrong (a hotel didn't honor your reservation, a flight was cancelled and you need rebooking help). Phone support can often resolve these issues in one conversation.

Use the website or app if you're searching for new flights or hotels, if you want to review your itinerary at your own pace, or if you're making a new booking. The website's search and filtering tools are faster than describing what you want to an agent. You can also cancel many bookings directly through "Manage My Booking" on Expedia.com without calling — look for your confirmation number and follow the cancellation flow.

The website is also better for checking refund status. Expedia displays the status of your refund in your account under "My Trips," updated in real time. Calling about a refund that's already processing won't speed it up.

What to expect during your call

After you reach a representative, they'll ask for your confirmation number or the email address associated with your booking. They may also ask you to verify the last four digits of the card you used to book. This is standard security practice and takes less than a minute.

If you're calling about a cancellation or refund, the agent will explain the refund timeline. Refunds to credit cards typically take 5 to 10 business days to appear, though your bank may take an additional 1 to 3 days to post it. Refunds to PayPal or other payment methods may be faster. The agent will provide a reference number for your records.

If you're calling to modify a reservation, the agent will search for alternative flights or rooms if needed and show you the price difference. You can accept or decline before any charge is made. Changes to existing bookings are usually processed when ready, though the confirmation email may take a few minutes to arrive.

Handling billing disputes and refund issues

If you were charged twice for the same booking, or if a charge appeared on your card that you don't recognize, call the main number and ask to be transferred to the billing department. Have the charge dates and amounts ready. The billing team can see all transactions tied to your account and can often identify duplicate charges or explain unexpected fees.

If Expedia charged you but you never completed a booking, this is usually a temporary authorization hold that your bank will release within 3 to 5 business days. The agent can confirm whether the hold is temporary or if a charge actually went through. If a real charge occurred for an incomplete booking, the billing team can investigate and process a refund.

For disputes about whether a refund was issued, the agent can pull up the exact date the refund was processed and which payment method it was sent to. If the refund shows as processed but hasn't reached your account, contact your bank — the delay is typically on their end, not Expedia's.

Tips for faster resolution

Call during off-peak hours: weekday mornings between 8 a.m. and 11 a.m. in your time zone typically have shorter waits than evenings or weekends. Avoid calling on Mondays or the day after a major holiday, when call volume spikes.

Have all relevant information before you call: your confirmation number, the email address you used to book, your itinerary details, and any reference numbers from previous calls or emails. This prevents the agent from having to search or ask follow-up questions.

Be clear about what you need. Instead of "I have a problem with my booking," say "I need to cancel my hotel reservation and understand the refund policy." Agents can route you faster when they know the issue type upfront.

If you're transferred to another department, ask for a direct number or reference number in case you get disconnected. This lets you reach the same team without starting over.

Frequently Asked Questions

Does Expedia charge a fee to speak with customer service?

No. Calling Expedia's customer service line is free within the United States. International callers may incur long-distance charges depending on their phone plan, but Expedia itself does not charge a fee for the call.

Can I reach Expedia customer service outside of business hours?

Yes. Expedia's main phone line operates 24 hours a day, seven days a week. However, wait times are typically longer during late-night and early-morning hours. If you're calling from outside the U.S., check the country-specific hours on the Expedia "Contact Us" page, as some international lines have limited hours.

What if I'm calling about a flight that was cancelled by the airline?

Call Expedia when ready. The agent can see the cancellation in the system and can often rebook you on another flight at no additional cost, or process a refund if you prefer. However, the airline's policies determine whether you're may have access to to a rebooking or refund — Expedia can't override those rules, but they can explain what your options are.

How long does it take to get a refund after I cancel?

Refunds to credit cards take 5 to 10 business days to process from Expedia, then an additional 1 to 3 business days for your bank to post it. Refunds to PayPal or digital wallets may be faster. The agent will give you the exact date the refund was issued when you call.

Can I change my flight or hotel to a different date by phone?

Yes, if the new dates are available and the rate difference is within what you're willing to pay. The agent will search for availability and show you the price before charging your card. If the new option is cheaper, Expedia will refund the difference. If it's more expensive, you pay the difference.