Expedia's main reservations phone line and what it handles

Expedia's U.S. reservations phone number is 1-800-EXPEDIA (1-800-397-3342). This line handles new hotel bookings, flight reservations, vacation packages, and changes to existing reservations. The line is staffed during business hours, though wait times vary by time of day and season.

When you call, have your confirmation number ready if you're modifying an existing reservation. If you're booking something new, the agent will ask about your travel dates, destination, and preferences. Expedia also staffs this line to handle payment issues, cancellation requests, and refund questions related to reservations made through their website or app.

International travelers can find country-specific phone numbers on Expedia's website under the "Contact Us" section. The number changes by region — for example, the UK line differs from the U.S. line — so confirm you're using the correct one for your location before calling.

Key Takeaways

  • Call 1-800-EXPEDIA (1-800-397-3342) in the U.S. to book or modify hotel, flight, or vacation package reservations.
  • Have your confirmation number ready if you're changing an existing reservation, as agents use it to pull up your booking when ready.
  • Wait times are typically shorter on weekday mornings and longer during peak travel seasons like summer and holidays.
  • International callers should use the country-specific number listed on Expedia's website, not the U.S. line.
  • For straightforward changes like date shifts or room upgrades, the phone line is often faster than the website chat or email support.

When phone support is faster than online options

Calling works best when you need an when ready answer or when your change involves multiple steps. If you want to move your hotel dates forward by three days, add a rental car to an existing flight booking, or negotiate a refund for a price drop, a phone agent can often handle all of it in one call. The website's self-service tools handle straightforward tasks like viewing your itinerary or updating a credit card, but they don't cover everything.

Email support through Expedia's website typically takes 24 to 48 hours for a response. Live chat is available through the website and app, but chat queues can be long during peak hours. Phone support is the middle ground — you'll wait on hold, but once connected, you get a real person who can make changes when ready and confirm them before you hang up.

If your issue involves a dispute with a hotel or airline — for example, you were charged twice or a property didn't honor your reservation — phone support is the right choice. Agents can document the problem, escalate it, and often start the investigation while you're on the call.

What to expect during your call

After you dial, you'll hear an automated menu asking whether you're calling about a new reservation or an existing one. Select the option that matches your need. The system may also ask for your confirmation number or email address associated with your Expedia account. Providing this information upfront speeds up the process because the agent won't have to search for your booking.

Hold times vary. During off-peak hours — typically Tuesday through Thursday mornings — you may wait 5 to 15 minutes. During peak travel seasons or on Friday and Sunday evenings, waits can stretch to 30 minutes or longer. Expedia does not offer callback options on the reservations line, so you'll need to stay on the line.

Once connected, the agent will verify your identity by asking for the email address or phone number on your account. They'll then pull up your reservation and ask what you need. Be specific: instead of "I want to change my trip," say "I need to move my hotel checkout from June 15 to June 18 and add a one-way rental car on June 18." This helps the agent understand the full scope of your request and avoid back-and-forth questions.

Handling cancellations and refunds by phone

If you need to cancel a reservation, the phone line can process it when ready. The agent will confirm the cancellation policy for your specific booking — some hotels and flights are non-refundable, some offer partial refunds, and some allow free cancellation up to a certain date. The agent will tell you exactly what you'll receive back and when the refund will appear in your account.

Refunds typically take 5 to 10 business days to post to your original payment method, though some credit card companies take longer to process the credit. If you paid with a debit card, the timeline can be longer because banks process refunds differently than credit card companies. The agent can't speed this up, but they can confirm the refund was issued and provide you with a reference number for tracking.

If you're calling about a price drop — you booked a hotel for $150 per night and it's now $120 — the agent can sometimes rebook you at the lower rate if the reservation is still within the cancellation window. This is not may provide, and policies vary by property, but it's worth asking. The agent will check whether rebooking is possible before canceling your original reservation.

Reaching Expedia for specific issues

The main reservations line handles most problems, but some issues have faster routes. If you're having trouble logging into your Expedia account, the website's "Forgot Password" tool usually solves it without a phone call. If you booked through a third party — like a travel agent or corporate travel program — that organization may have its own support line, and calling them first can be faster than calling Expedia directly.

For issues with a specific hotel or airline, you can also contact the property or carrier directly. If a hotel didn't honor your reservation or an airline lost your luggage, the hotel or airline's customer service line may resolve it faster than Expedia's line, because Expedia acts as a middleman. However, if Expedia charged you incorrectly or didn't process your booking, Expedia's line is the right choice.

If you're calling about a dispute or a major problem — a reservation that disappeared from your account, a charge you don't recognize, or a booking that was made without your permission — ask the agent to escalate your case to a supervisor. Supervisors have more authority to investigate and can sometimes override standard policies.

Tips for a smoother call

Call during off-peak hours if your issue isn't urgent. Tuesday through Thursday mornings, especially between 9 a.m. and noon, typically have shorter wait times than evenings or weekends. Avoid calling on Friday afternoons or Sunday evenings, when travel planning peaks.

Have these details ready before you call: your confirmation number, the email address or phone number on your Expedia account, your itinerary (dates, destinations, and booking details), and your payment method. If you're calling about a price drop or a problem with a specific property, have that information handy too. The more details you provide upfront, the faster the agent can help.

If you're calling from outside the U.S., check Expedia's website for your country's phone number. Calling the U.S. line from abroad may incur international charges, and the U.S. agents may not have access to local policies or currency information for your region.

Frequently Asked Questions

Can I book a reservation over the phone without using the website?

Yes. The reservations line can book hotels, flights, rental cars, and vacation packages entirely over the phone. You'll provide your travel dates, destination, and preferences, and the agent will search available options and complete the booking. You'll receive a confirmation number and email confirmation, just as you would booking online.

What if I'm on hold for a very long time?

Expedia's reservations line does not offer callback options, so you must stay on the line. If the wait is extremely long, you can hang up and try again at a different time — typically early morning or mid-week waits are shorter. You can also try live chat through the website or app as an alternative.

Do I need to have booked through Expedia to call their reservations line?

If you booked directly with a hotel or airline, Expedia's line can't help you — you'll need to contact the hotel or airline. Expedia's reservations line only handles bookings made through Expedia's website, app, or phone line.

Will the agent charge me a fee to make changes over the phone?

Expedia does not charge a phone booking fee. However, if your change involves rebooking at a higher rate — for example, moving to a more expensive hotel or a different flight — you'll pay the price difference. The agent will confirm any additional charges before processing the change.

How do I reach Expedia if I'm traveling internationally?

Visit Expedia's website and look for the "Contact Us" section. It lists phone numbers for each country and region. Calling the country-specific number is usually faster and cheaper than calling the U.S. line from abroad, and agents in your region will be familiar with local hotels, airlines, and policies.