Expedia Group's main customer service number and what it covers

Expedia Group operates several travel brands under one corporate umbrella — Expedia, Hotels.com, Vrbo, Hotwire, and Orbitz among them. Each brand has its own customer service phone line rather than a single corporate number that handles all of them. If you booked through Expedia.com, you call Expedia's line. If you booked through Hotels.com, you call that brand's line. Calling the wrong number will route you to a different team and delay your issue.

The main Expedia.com customer service number in the United States is 1-800-EXPEDIA (1-800-397-3342). This line handles reservations, changes to existing bookings, cancellations, refunds, and general questions about flights, hotels, and vacation packages booked through Expedia.com. Wait times vary by time of day and season — peak travel periods (summer, holidays, spring break) typically have longer queues than off-season weeks.

Expedia Group does not publish a single corporate phone number for investor relations, press inquiries, or business partnerships. Those requests go through their website contact forms or email addresses listed on the corporate site, not through customer service lines.

Key Takeaways

  • Expedia.com customer service is 1-800-EXPEDIA (1-800-397-3342), and this number handles bookings, changes, and cancellations for that brand only.
  • Hotels.com, Vrbo, Hotwiles, and Orbitz each have separate phone numbers — calling Expedia's line for a Hotels.com booking will transfer you but waste time.
  • Phone wait times are longest during peak travel seasons (summer, holidays, spring break) and shortest on weekday mornings in off-season months.
  • Expedia Group does not have a single corporate customer service line; business inquiries and press contacts go through their website, not phone.

Phone numbers for other Expedia Group brands

If you booked through a different Expedia Group brand, you need that brand's specific number. Hotels.com customer service is 1-800-246-8357. Vrbo (Vacation Rental by Owner) is 1-866-498-9499. Hotwire is 1-866-468-9473. Orbitz is 1-888-656-4546. Each line is staffed separately and has access only to bookings made through that specific brand.

Before you call, have your confirmation number ready — it appears in your booking confirmation email and in your account under "My Trips" or "My Reservations." The confirmation number lets the agent pull up your reservation in seconds rather than asking for your name, email, and dates multiple times. If you cannot find your confirmation number, have your email address and the dates of your stay available instead.

When phone support is faster than online chat or email

Expedia offers phone, chat, and email support for all brands. Phone is fastest for urgent changes — if your flight is tomorrow and you need to modify your hotel dates, a phone agent can often make the change while you wait. Chat typically has a 5- to 15-minute wait and works well for straightforward questions like "What is your cancellation policy?" or "How do I add a room to my reservation?" Email is slowest, usually taking 24 to 48 hours, and is best for complex issues that need documentation or for situations where you want a written record of the response.

If you are calling during a weekend or holiday, expect longer waits. Expedia's phone lines operate seven days a week, but staffing is lighter on Sundays and federal holidays. Calling on a Tuesday or Wednesday morning (before 10 a.m. Eastern time) typically means shorter hold times than calling on Friday afternoon or Saturday.

What you cannot do by phone and what to do instead

Expedia does not process refunds directly over the phone — the agent can initiate a refund request, but the actual money takes 5 to 10 business days to appear in your original payment method (credit card, debit card, or PayPal). The agent will give you a refund reference number; keep this number in case you need to follow up. If the refund does not appear after 10 business days, call back with the reference number and the agent can check the status.

You also cannot dispute a charge over the phone with Expedia directly. If you believe you were charged incorrectly or charged twice for the same booking, the agent can document the issue and submit it to the billing department, but the resolution happens offline. For credit card disputes, you may need to contact your card issuer directly if Expedia's billing department does not resolve it within 30 days.

Expedia cannot override airline or hotel policies by phone — if an airline charges a change fee or a hotel has a non-refundable rate, the agent cannot waive it. However, the agent can explain the policy, help you understand your options, and sometimes direct you to a supervisor if there are extenuating circumstances (medical emergency, bereavement, natural disaster).

International phone numbers and language support

If you are calling from outside the United States, Expedia has country-specific numbers. The United Kingdom number is 0800-014-8000. Canada is 1-800-EXPEDIA (same as the U.S.). Australia is 1-800-726-617. Mexico is 01-800-681-3723. These numbers connect you to agents in that region who are familiar with local payment methods, currency, and travel regulations.

Expedia offers support in multiple languages on most of its phone lines, though availability varies by brand and region. If English is not your first language, you can request an interpreter when you call, though this may add a few minutes to your wait time. Some Expedia Group brands (particularly in Europe and Asia) have dedicated phone lines for non-English speakers — check the website for your specific brand and country.

How to prepare before you call

Gather these items before dialing: your confirmation number (or booking email address and travel dates), the name on the reservation, your phone number, and a description of what you need. If you are calling about a refund or dispute, also have your payment method information (last four digits of your card or PayPal email) and any relevant documentation — a screenshot of the booking, a cancellation policy page, or an email from the hotel or airline.

Write down the date and time you call and the name of the agent (if they give it). If the agent says they will follow up or submit something to another department, ask for a reference number and the expected timeline. This creates a paper trail if you need to call back and reference the previous conversation.

Frequently Asked Questions

What is the best time to call Expedia to avoid a long wait?

Weekday mornings between 8 a.m. and 10 a.m. Eastern time typically have the shortest waits. Avoid Friday afternoons, Saturday, and Sunday. If you are calling about a flight issue, call as early as possible — flight-related problems generate high call volume throughout the day.

Can I reach a supervisor if the agent cannot solve my problem?

Yes, you can ask to speak with a supervisor or manager. The agent may place you on hold while they check with a supervisor, or they may transfer you to a supervisor line. This can add 10 to 20 minutes to your call, but supervisors have more authority to override policies or escalate issues to specialized departments.

Do I have to call to cancel a reservation, or can I do it online?

Most Expedia bookings can be canceled online through your account under "My Trips" — you do not need to call. However, if your cancellation is complicated (a package deal with a non-refundable component, a booking made through a third-party site, or a situation where the online system is not letting you cancel), calling is faster than troubleshooting the website.

What if I booked through a travel agent or third-party site, not directly through Expedia?

Call the travel agent or the third-party site first — they are your point of contact for changes and cancellations. If they cannot solve the problem, they can escalate it to Expedia on your behalf. Calling Expedia directly about a booking you did not make through them.com will route you back to the agent or site where you booked.

Is there a fee to call Expedia customer service?

No. Calling the 1-800 number is toll-free in the United States. International numbers may have different rates depending on your phone plan — check with your carrier before calling from abroad if you are concerned about long-distance charges.