Expedia's main customer support phone number and what it covers
Expedia's general customer support line is 1-800-EXPEDIA (1-800-397-3342). This number handles most booking questions, cancellations, changes to existing reservations, and billing issues. The line is open 24 hours a day, 7 days a week.
When you call, you'll reach a routing system that asks what you need help with — this directs your call to the right department faster than explaining it to the first person who answers. Have your confirmation number ready. Expedia can usually look up your booking in seconds if you provide it, but the system also works if you give them your email address or phone number instead.
Wait times vary by time of day and season. Early morning (before 9 a.m. Eastern) and weekday afternoons tend to be slower than evenings or weekends, though this is not consistent year-round. During major travel seasons like summer or holidays, all times can have longer waits.
Key Takeaways
- Expedia's main phone number is 1-800-397-3342, available 24/7 for booking changes, cancellations, and billing questions.
- Have your confirmation number or email address ready before calling, as this speeds up the lookup process.
- Different issues route to different departments — the automated system asks what you need before connecting you to an agent.
- If you cannot reach someone by phone, Expedia also offers chat and email support through their website, though phone is usually faster for urgent changes.
What you can and cannot handle by phone
Phone support works well for changes that need when ready attention: canceling a flight, modifying hotel dates, adding a rental car to an existing booking, or disputing a charge on your card. Agents can process these in real time and confirm the change before you hang up.
Some requests require documentation or take longer than a single call. If you need to dispute a charge that Expedia says was processed correctly, or if you booked through a third party (like a corporate travel program or a travel agent), the agent may ask you to submit proof by email instead. Hotel or airline refund policies also sometimes require the hotel or airline to approve the refund, not just Expedia — the agent will explain what they can do and what the property or carrier needs to decide.
Phone numbers for specific situations
Most Expedia issues route through the main number, but a few situations have dedicated lines. If you booked a cruise through Expedia, some cruise lines have their own support teams that Expedia will transfer you to — the agent on the main line can tell you whether to stay on the call or contact the cruise line directly.
If you are calling from outside the United States, Expedia has country-specific numbers. These are listed on the Expedia website under "Contact Us" — the number varies by which country you are in and which country you booked from. International numbers often have longer wait times than the U.S. line, so consider using chat or email if you have time.
Expedia does not publish separate numbers for different issue types (hotels versus flights, for example). The routing system on the main line handles that automatically.
When to use chat or email instead of calling
Phone works best when you need an answer or change in the next few hours. If your flight is tomorrow and you need to modify it, call. If you have a question about a booking that is weeks away, chat or email may be faster because you will not wait on hold.
Chat is available through the Expedia website and app. It is usually faster than phone for straightforward questions — you can often connect to an agent in under 5 minutes during business hours. Email takes longer (usually 24 to 48 hours) but creates a written record, which is useful if you need to reference the conversation later or if the agent tells you something that contradicts Expedia's policy.
If you have a complex dispute or need to send documents (like a receipt from a third-party charge, or proof that a hotel did not honor your reservation), email is often the better choice because the agent can review everything before responding, rather than trying to handle it in a live conversation.
What to expect during the call
After you select your issue type, you will wait in a queue. The system usually tells you the estimated wait time, though this can change. Some calls are answered in 2 to 3 minutes; others may take 20 to 30 minutes during peak times.
When an agent picks up, they will confirm your name and booking. They may ask security questions (like the last four digits of the card you used, or the email address on the account) before discussing your reservation. This is standard and protects your account from unauthorized changes.
Agents can see your full booking history and any previous notes on your account. If you called before about the same issue, mention it — the agent can often see the notes and will not make you repeat yourself. If the agent cannot resolve the issue, they may transfer you to a supervisor or ask you to follow up by email with additional information.
Handling common problems on the call
If you are calling to cancel and want a refund, the agent will check your booking's cancellation policy. Expedia's refund depends on what the hotel, airline, or rental car company allows — Expedia cannot override a non-refundable rate, but they can tell you whether you are may have access to to a refund under that policy. If you booked a refundable rate and the agent says you are not may have access to to a refund, ask them to explain which policy they are explore and ask for it in writing (they can email it to you).
If you are disputing a charge, the agent will ask when you noticed it and what the charge was for. Have your credit card statement ready. If Expedia charged you twice for the same booking, or charged you after you canceled, the agent can usually issue a refund on the spot. If the charge is from a third party (like a hotel charging you directly for a resort fee), Expedia will explain that you need to contact the hotel, not Expedia.
If your flight or hotel was canceled by the airline or property, Expedia can rebook you on another option or process a refund, depending on what is available and what your booking terms allow. Have your calendar open so you can discuss alternative dates if rebooking is an option.
Tips for faster resolution
Have your confirmation number visible before you call — this is the single fastest way to pull up your booking. If you do not have it, the email address or phone number on the account works, but it takes a few extra seconds.
Know what you want before you call. If you are canceling, decide whether you want a refund or a credit toward a future booking (some policies offer one or the other, and the agent can explain which applies to you). If you are changing dates, have two or three alternative dates in mind so the agent does not have to put you on hold while you check your calendar.
Call during off-peak hours if your issue is not urgent. Early weekday mornings (7 to 9 a.m. Eastern) and late afternoons (after 5 p.m. Eastern) often have shorter waits than midday or evening.
If you reach an agent who cannot resolve your issue, ask for a supervisor or ask whether the issue can be escalated by email. Do not hang up and call back — you will start over in the queue, and the new agent will not have notes from your first call.
Frequently Asked Questions
Is there a way to skip the wait and talk to someone when ready?
No, but you can reduce wait time by calling during off-peak hours or by using chat instead of phone. Chat often connects faster during business hours. If your issue is not urgent, email support can also work — you will not wait on hold, though you will wait for a response.
What if I booked through a travel agent or corporate program?
Call the main Expedia number and tell the agent how you booked. They will either handle it themselves or transfer you to the right team. Some corporate programs and travel agents handle their own support, so the agent may direct you to contact them instead of Expedia.
Can I get a refund if I booked a non-refundable rate?
Non-refundable rates usually cannot be refunded, but the agent can confirm the exact policy on your booking. If the hotel or airline canceled on you, or if you booked during a period when Expedia was offering refunds for non-refundable rates, you may be may have access to to one. Ask the agent to explain the policy in writing if you disagree.
What if the agent tells me something that contradicts what the website says?
Ask the agent to send you the policy in writing via email. This creates a record and protects you if there is a dispute later. If the email contradicts what they told you on the phone, contact support again and reference both the call and the email.
How long does it take to process a refund after I call?
Refunds processed on the call usually appear in your account within 3 to 5 business days, though this depends on your bank. If the refund requires approval from the hotel or airline, it may take longer — the agent will tell you the expected timeline when they process it.